Job Vacancies at Willers Solutions Limited

Job Description

• To check and ensure total adherence to the company policy and procedures.
• Daily/regular review/check of posting done by Finance staff on a next day basis to facilitate early detection of errors.
• Conduct periodic stock taking. A monthly stock taking is recommended. The Individual will agree physical stock to the systems records and differences if any must be investigated and resolved.
• Continuous review of processes in order to ensure that inherent process gaps that could lead to error and fraud are closed out immediately once noticed.
• To check and ensure there are no wastage and leakages in admin and procurement transactions.
• Review of Bank charges on monthly basis in order to ensure early detection and to ensure that wrong charges are immediately reversed by banks.
• Fixed assets verification.
• Review and ensure compliance to regulations and laws governing the sector
• To carry out investigation of abuses, error, fraud etc., recommend according to human resources sanction grid and report same directly to the CEO for immediate action.
• To check and ensure that all statutory deductions and taxes are remitted as and when due.
• To render weekly exceptions report with appropriate recommendations.
• Perform other functions as assigned by the DMD/M

Qualifications

• A Min of Bachelor's Degree or its equivalent in Accounting, Banking and Finance or any related discipline.
• Min of 35 Years of age with not less than 7 Years Post Qualification Experience in Internal Control Environment.
• Professional Certification is required. E.g ACA, ICAN e.t.c.

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Specialization

• Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

Duties and Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

Qualifications & Experience

• B.Sc/HND in any related field or equivalent.
• 4+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem solving.
• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Skills and Specifications

• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make large number of calls and receiving same from clients.
• Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation credit notes to clients

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Job Requirements

• B.Sc/B.A Degree or its equivalent in related field from a recognized institution.
• Minimum of 3 years sales (Vast experience in an ISP company a MUST); Experience in Enterprise Business also a MUST.
• Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources
• Must have experience in the internet connectivity environment and a technical overview or background.
• Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature.
• Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
• Ability to prospect for new potential sales, respond to and follow up sales enquiries.

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Job Responsibilities

• Oversee the preparations of accurate and economic costing of tenders with due regard to competitor positions and market trends
• Organize the workload of the tender team, within budget and on time for the necessary approvals to be obtained
• Liaison with legal, tax, project operations, engineering and vessel support teams to obtain their input throughout the life of the tender
• Coordinate preparations of internal tender authorization papers, presentations and documents
• Negotiation of terms and conditions of tenders with customers and suppliers to achieve the best commercial position
• Assist in the improvement of working practices of the department
• Maintain appropriate records, data and cost estimation information during the tender process to ensure a proper and efficient handover to project team
• Required to provide in-depth rate analysis based on Monthly specifications and cost estimation in house for calling construction packages bids, interact with bidders to provide necessary clarifications, review the submitted bids
• Responsible to work out cost estimates for changes in scope both for client purpose as well as contractor purposes
• Arrange meetings between IOC's, Engineering & Procurement Companies
• Liaise between the company and key agencies in the industry such as NIPEX, NAPIMS, DPR etc

Qualifications

• Minimum of a B.Sc Degree in Chemical Engineering or any related Engineering field is mandatory
• Min of 8-10 years' experience as head tendering and costing or Related Managerial Position
• Previous experience in an Onshore/Offshore Oil and Gas tendering / estimating environment preferred