Job Vacancies at Transport Service Limited

Description:

• Visitors Management: Attend to and direct all Transport Services Limited (TSL) guest; attending to them in a friendly and courteous manner as well       as ensuring all visitors register their attendance and are assigned the   visitor’s badge.
• Monitor and receive office supplies and place orders, when necessary, with proper record/book-keeping of stock through manual and electronic                documentation.
• Attend to all incoming and outgoing correspondences.
• Responsible for making requisition for office supplies
• Perform task scheduling including: Coordinating Flight (Local and International) and Hotel Booking arrangement for staff.
• Ensure the reception area is kept Clean and Organized
• Coordinate meetings by ensuring all presentation materials and other logistics are available to facilitate meetings.
•  Manage the Administrative store and ensure good housekeeping

Requirement/Qualification

• Minimum of first degree in any Social Science Course.
• Minimum of 1-2 years’ experience working in a similar role within a fast paced and dynamic business environment.
• A professional Certification is an added advantage.

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Description:

• Ensure proper documentation and prompt treatment/handling of all customer inquiries, requests, and complaints (via phone, email and live chat or any tool provided for such activities).
• Track customer’s shipment from plant to delivery locations and provide interventions to manage any service gaps. Report such gaps via email/phone to the customer and log such engagements on the query logger.
• Involve in driver’s & employee trainings on customer service and provide feedback on areas of service gaps for continuous improvement
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, Engaging customers with the highest level of professionalism, error free interactions and well-informed.
• Ensure availability and accessibility of the TSL phone lines and other communication channels.
• Participates in the periodic VoC (Voice of the customer) initiates
• Demonstrate innovation and creativity in the execution of all duties.

Requirement/ Qualification

• Minimum of a Bachelors Degree in any field.
• Minimum of 1-3 years' experience in any Customer Service related role.
• Experience in the Banking, Transportation or Logistics firm will be an added advantage.
• Member of a relevant professional body.
• Preferably Male for gender balance