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  • Posted: Apr 18, 2022
    Deadline: Apr 19, 2022
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  • We are a fully integrated product handling company that delivers value added logistics and distribution services with the vision to be the leading provider of safe logistics and distribution services while delivering superior value to our customers, employees and shareholders. TSL currently operates out of five(5) locations in the Western and Eastern regions of Nigeria providing regional logistics services to clients in the oil and gas, mining and construction, FMCG and agricultural sectors.
    Read more about this company

     

    Front Desk and Admin Officer

    Description:

    • Visitors Management: Attend to and direct all Transport Services Limited (TSL) guest; attending to them in a friendly and courteous manner as well       as ensuring all visitors register their attendance and are assigned the   visitor’s badge.
    • Monitor and receive office supplies and place orders, when necessary, with proper record/book-keeping of stock through manual and electronic                documentation.
    • Attend to all incoming and outgoing correspondences.
    • Responsible for making requisition for office supplies
    • Perform task scheduling including: Coordinating Flight (Local and International) and Hotel Booking arrangement for staff.
    • Ensure the reception area is kept Clean and Organized
    • Coordinate meetings by ensuring all presentation materials and other logistics are available to facilitate meetings.
    •  Manage the Administrative store and ensure good housekeeping

    Requirement/Qualification

    • Minimum of first degree in any Social Science Course.
    • Minimum of 1-2 years’ experience working in a similar role within a fast paced and dynamic business environment.
    • A professional Certification is an added advantage.

    go to method of application »

    Customer Experience Officer

    Description:

     

    • Ensure proper documentation and prompt treatment/handling of all customer inquiries, requests, and complaints (via phone, email and live chat or any tool provided for such activities).
    • Track customer’s shipment from plant to delivery locations and provide interventions to manage any service gaps. Report such gaps via email/phone to the customer and log such engagements on the query logger.
    • Involve in driver’s & employee trainings on customer service and provide feedback on areas of service gaps for continuous improvement
    • Ensure feedback is communicated to customers within agreed and set timelines.
    • Ensure high standard in all customer correspondences, Engaging customers with the highest level of professionalism, error free interactions and well-informed.
    • Ensure availability and accessibility of the TSL phone lines and other communication channels.
    • Participates in the periodic VoC (Voice of the customer) initiates
    • Demonstrate innovation and creativity in the execution of all duties.

    Requirement/ Qualification

    • Minimum of a Bachelors Degree in any field.
    • Minimum of 1-3 years' experience in any Customer Service related role.
    • Experience in the Banking, Transportation or Logistics firm will be an added advantage.
    • Member of a relevant professional body.
    • Preferably Male for gender balance

    Method of Application

    Use the link(s) below to apply on company website.

     

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