We are a fully integrated product handling company that delivers value added logistics and distribution services with the vision to be the leading provider of safe logistics and distribution services while delivering superior value to our customers, employees and shareholders. TSL currently operates out of five(5) locations in the Western and Eastern regions of Nigeria providing regional logistics services to clients in the oil and gas, mining and construction, FMCG and agricultural sectors.
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Ensure proper documentation and prompt treatment/handling of all customer inquiries, requests, and complaints (via phone, email and live chat or any tool provided for such activities).
Track customer’s shipment from plant to delivery locations and provide interventions to manage any service gaps. Report such gaps via email/phone to the customer and log such engagements on the query logger.
Involve in driver’s & employee trainings on customer service and provide feedback on areas of service gaps for continuous improvement
Ensure feedback is communicated to customers within agreed and set timelines.
Ensure high standard in all customer correspondences, Engaging customers with the highest level of professionalism, error free interactions and well-informed.
Ensure availability and accessibility of the TSL phone lines and other communication channels.
Participates in the periodic VoC (Voice of the customer) initiates
Demonstrate innovation and creativity in the execution of all duties.
Requirement/ Qualification
Minimum of a Bachelors Degree in any field.
Minimum of 1-3 years' experience in any Customer Service related role.
Experience in the Banking, Transportation or Logistics firm will be an added advantage.
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