Job Vacancies at The Concept Group

Job Description

• Use feedback to develop an in-depth understanding of customers
• Implement a system to help you collect feedback, analyze it, and act on it regularly
• Reduce friction and solve your customers' specific problems and unique challenges
• Make listening to customers a top priority across the business.
• Develop customer needs and use cases throughout a customer journey.
• Translate customer needs into business requirements.
• Serve as an advocate and champion for the customer-centric, research, & design cultures to stakeholders with little experience partnering in human-centered design.
• Develop client strategic insights via client research techniques: quantitative, qualitative
• Lead teams in developing business and customer cases to help drive experience improvement.
• Understand and interpret customer experience measurements.
• Develop operational plans to deliver great customer experiences.
• Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.
• Develop client strategic insights via client research techniques: quantitative, qualitative,
• Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.
• Create effective communications across multiple internal channels to increase the ability to change the customer experience.
• Develop views of both present and future customer journeys through quality research.
• Lead projects that enhance the client’s understanding of the customer.
• Serve as customer advocate during new product launches and service upgrades.

Job Qualifications

• Bachelor's Degree
• Minimum of 4 years experience.

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Job Description

• We are looking to hire Software Tester to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches on software applications.
• In this role, you will be required to ensure our products and applications work optimally and meet the established Software Standards.
• You should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality, and continuous improvement, we’d like to meet you.
• Ultimately, you will ensure that our products, applications, and systems work correctly.

Responsibilities

• Collaborate with Software Development to develop effective test plans and strategies.
• Designing test cases, reporting all bugs encountered in the bug tracker software and determining readiness criteria.
• Execute all levels of testing (System, Integration, and Regression).
• Work with Cross-Functional Teams to ensure quality throughout the software development life cycle.
• Report bugs and errors to the development team.
• Testing of third-party applications acquired by the organization.
• Ensuring software tested meets and exceeds the users’ requirements.
• Other tasks assigned by the Supervisor.
• Design and develop automation scripts when needed.
• Detect and track software defects and inconsistencies.

Requirements

• Minimum of B.Sc. / B.Eng. / HND in Computer Science, Computer Engineering or any other relevant field with relevant experience.
• Must have a background/interest in software testing.
• Working knowledge of test management software
• Hard-working and committed to the role and the organization
• Desire to provide quality client service and support
• Meticulous and highly attentive to detail
• Ability to work effectively and collaboratively in a team

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Roles / Responsibilities

• Collect, analyze, evaluate and report data in order to increase sales productivity.
• Collect sales records and trends, and evaluate performance measured against sales quotas.
• Assist sales management in understanding process bottlenecks and inconsistencies.
• Proactively identify opportunities for sales improvement.
• Work closely with sales management to optimize the effectiveness of the firm’s technology investments.
• Act as a primary point of contact person for sales and marketing to determine price features that meet and exceed customer expectations.
• Research effective sales & marketing channels that will improve the business’ visibility and growth.
• Implement and monitor the effectiveness of product pricing against guiding goals.
• Collaborate with Concept Nova team to establish systems, monitor project costs, and create reports.
• Monitoring external trends in the industry and world-class benchmarks and applying the most relevant and well-articulated processes for best-in-class sales market fit.
• Evaluate and understand the competitive landscape and other pertinent internal and external factors as they relate to product and pricing strategy.

Requirements

• University degree in Information Technology, Business Administration, Marketing or a related field.
• Minimum of 3years experience in a similar role preferred.
• Proficiency in Data Analysis, Market Research, and reporting.
• Proficiency in sales forecasting and analysis.
• Technology savvy.
• Top-Notch communicator.
• Resourceful.
• Very attentive to detail & Timeline oriented.
• Good team player.

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Qualifications, Desired Skills and Experience

• Bachelor's Degree in a related discipline.
• Minimum of 4 years experience handling similar roles.
• Master's Degree is an added advantage.
• Professional certification with any of the following: CIPM, SHRM, HRCI,CIPD.
• Good knowledge Ms office suit.
• Excellent Planning and coordinating skills.
• Ability to effectively solve problems, negotiate and make decisions
• Good written, oral, and interpersonal communication skills are essential.

Requirements

• Ability to analyze, design, develop, implement and evaluate performance management systems for a large organization.
• Knowledge of the Balanced Scorecard and the techniques for generating meaningful scorecards.
• Knowledge of other performance management methods.
• Knowledge of Job Analysis.
• Knowledge of Reward Management tools & techniques.
• Experience in providing advisory services for informed decision-making.
• Knowledge of different ERP Solutions and Performance Management.
• Good understanding of the macro and micro business environment and of how environmental factors & other drivers affects business strategies & tactics.
• Experienced in providing advice & structure to the process of translating business strategies & tactics into specific objectives/plans that support goal achievement.
• Good understanding of key business functions and how they inter-relate to achieve business objectives.
• Good knowledge of HR functions and the different labor regulations
• Knowledge of performance management concepts, theories & related practices & tools.
• Excellent analytical skills with experience in developing innovative & business-focused solutions.
• Experience in developing structured processes, policies & procedures that support goal achievement.

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Job Description

• Performing qualitative and quantitative research into new business areas
• Advising the organization on the viable areas to venture into with clear justifications
• Initiating and maintaining partnerships with key industry experts and negotiating contracts to support projects
• Researching into available funding opportunities for captured business areas and soliciting funding for the projects
• Creating clear and useful reports and recommendations for product development use
• Keeping an up-to-date knowledge of the industry and related markets being researched
• Assist in the acquisition of requirements needed to succeed in the captured business areas.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 3 years of experience.