Job Vacancies at Sun King (Formerly Greenlight Planet)

The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on.

What you would be expected to do:

• Provide timely technical support for users and work with them to solve existing problems.
• Work with end-users to look for solutions to issues that may arise using the various tools available.
• Day to day monitoring and maintenance of current systems and solutions.
• Develop and provide training and technical documentation for users from various departments.
• Work with vendors in the process of troubleshooting escalated incidents.

You might be a strong candidate if you:

• Bachelor's Degree in any IT related course
• Basic experience in managing various business system and tools.
• Fluency in French is a must
• Ideal candidates will demonstrate accomplishment through some of the following experiences:
• At least 2 year of ICT experience with a proven track record of maintaining and troubleshooting different systems and tools.
• Strong communication skills and ability to explain complex data flows in a simple manner.
• Proven experience administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
  Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
  A good knosledge of our key sectors of focus.

Desired Characteristics

• Clear and straight to the point communication skills with fluency in both written and spoken English.
• Knowledge of written and spoken French would be an added advantage.
• Strong communication skills.
• Clear thinking/problem-solving ability
• Ability to establish and maintain effective relationships with people from different departments.
• Passion for learning.

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The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What you would be expected to do:

Inventory management

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and share off-the -shelf sales details
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports

• Prepare daily on hand stock report and share with team
• Report on daily issued out stock for replacement and or replenishment

Repairs

• Repairs and Spare Parts management
• Take custody of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store management

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving customer queries

You might be a strong candidate if you:

• Has a Bachelors’ Degree or Diploma from a recognized institution in any related field.
• Has 2 years’ hands on experience in a service center
• Has effective communication and people skills
• Has broad knowledge of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Has strong customer focus
• Is a team player with high levels of flexibility
• Has proven report-writing experience
• Possess strong logical and problem-solving skills
• Is computer literate with working proficiency in MS Excel and MS Word

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We are looking for a Regional Mentor to facilitate learning delivery, developing content and mentoring sales staff & agents within the Region.

What you would be expected to do:

• Delivering classroom and/or field training
• Maintaining set KPIs and achieving training targets as required
• Designing training assessments with the guidance of the Training Manager
• Ensuring 100% adoption and usage of technology-based work tools by all field staff
• Driving consistent & accelerated learning performance through data tools
• Sharing timely communication of policies, training updates & changes to the relevant departments
• Collecting and sharing feedback on the implementation’s new tools, products and processes
• Running & administration of knowledge-based platforms
• Drive engagement & lesson completion of Litmos (learning management system)
• Induction and mentoring of field-based staff
• Supporting the development and improvement of training materials and concepts

You might be a strong candidate if you have:

• At least 2 years background in training and coaching; preferably in the areas of sales or marketing.
• Ability to conceptualize and develop a conducive learning environment
• Diligence, accuracy, reliability and high level of commitment
• Skilled in Microsoft office and other visualization tools
• Good Logical and problem-solving skills
• Flexibility to travel frequently in remote areas
• Degree in education, or any related field as a plus
• Conversant with the use of smart phones and phone applications
• Has excellent communication