Job Vacancies at Sun King (Formerly Greenlight Planet)

What you would be expected to do:

1. Inventory management

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and share off-the -shelf sales details
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

2. Reports

• Prepare daily on hand stock report and share with team
• Report on daily issued out stock for replacement and or replenishment

3. Repairs

• Repairs and Spare Parts management
• Take custody/responsibility of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

4. Store management

• Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving customer queries

You might be a strong candidate if you:

• Has a Bachelors’ Degree or Diploma from a recognized institution in any related field.
• Has 2 years’ hands on experience in a service center
• Has effective communication and interpersonal skills
• Has broad knowledge and understanding of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Has strong customer focus
• Is a team player with high levels of flexibility
• Has proven report-writing experience
• Possess strong analytical and problem-solving skills
• Is computer literate with working proficiency in MS Excel and MS Word

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 

The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  

A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 

Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

What you would be expected to do:

• Analysing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.

• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.

• Providing weekly updates to zonal credit analyst as regards on-field interventions performed and results achieved, along with customer insights.

• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

• Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers on cases where direct intervention is required.

• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.

• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function.

• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.

• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.

• Recruiting cash collection centres and set up for the key collection area.

You might be a strong candidate if you:

• Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.

• At least 2 years of work experience in a similar position with field experience and collaborating with rural customers settlements.

• Enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.

• Strong experience from Microfinance/ Fintech or banking background on Credit Collections debt recovery preferable.

• Must have good analytical, communication & people skills

• Excellent people skills.

• Clear and straight to the point communication skills with fluency in English.

• Clear thinking/problem-solving ability.

• Enthusiastic about collaborating with rural customers & resolve customers issues.

• Excellent and diligence.

• Excellent issue-tracking and resolution skills.

• Able to manage multiple tasks at the same time diligently and accurately.

• Work with multiple sales teams and cross-functional teams seamlessly.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;

• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world; 

• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 

• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy. 

go to method of application »

The Team You Would Join

• The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

What You Would be Expected to Do

• Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call.
• Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week.
• Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement.
• This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager.
• Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas.
• This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures.
• Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues.
• Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers.
• Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues.
• Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

You Might be a Strong Candidate If You

• Have a Degree in a Business-related field or equivalent and at least 3 years hands on experience in Sales. 
• Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
• Has extensive Customer Care experience 
• Has high innovative skills, thinking out of the box, tests out opinions, cost conscious 
• Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Is able to develop trust, skillfully builds relations, works on internal & external relationships 
• Listens well, coaches’ others and is disciplined in their learning practice 
• Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction 

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

The Team You Would Join

• The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

What You Would be Expected to Do

• Hire & retain Energy Officers: Hire, train and maintain a team of atleast 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating highest levels of integrity, ethics and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route/area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call.
• Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week.
• Ensure that first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint field work with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement.
• This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager.
• Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and agreed with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas.
• This includes, customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures.
• Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after sales warranty issues.
• Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers.
• Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues.
• Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail related activities are followed per process and the base of high-selling retailer grows exponentially within your area of operation. 

You Might be a Strong Candidate If You

• Have a Degree in a Business-related field or equivalent and at least 3 years hands on experience in Sales. 
• Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint 
• Has extensive Customer Care experience 
• Has high innovative skills, thinking out of the box, tests out opinions, cost conscious 
• Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture 
• Is able to develop trust, skillfully builds relations, works on internal & external relationships 
• Listens well, coaches’ others and is disciplined in their learning practice 
• Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction 

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

About the Role

• Our company is seeking a Workforce Manager to assist in our customer contact center.
• In this role, it is essential to manage customer happiness and service levels while working to reduce business costs and boost the efficiency of our employees.
• One of the main functions of this position is forecasting our staffing needs, so you will need to consider contact volume, headcount requirements, and time-off requests.
• Our ideal candidate is someone who can encourage a high standard of care to our customers, provide positive support and encouragement to our employees, and understand our financial needs. This often requires real-time monitoring and oversight of employees.

What You Would be Expected to Do

• Forecasting, scheduling, and ensuring staffing levels are sufficient to meet service and productivity goals. Additional responsibilities include implementing call center initiatives, managing utilization trends and proposing operational improvements
• Supervision and development of Workforce Management strategies within the call center operations.
• Analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement
• Coordinate and publish all reporting related to Workforce
• Make strategic recommendations to call center  management  – with close focus on Voice of customer for all customer touchpoints
• Participates in strategic planning and goal development
• Coordinate with team managers in relations to post and pre working hrs optimization of productive hours
• Oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness
• Effectively manage and align workforce inputs in call center management needs during appraisal reviews and coordination with HR
• Completes special projects as needed.

You Might be a Strong Candidate If You

• HND / B.Sc in a Business-related field
• 5+ years of direct experience in Workforce management and analytics in a set up with 500+ agents across multiple countries. Experience in Omni-channel queue management a plus (email/social media/Calls).
• 5+ years supervisor experience is required. Ability to write reports, business Insights with our data Intelligence team, and produce manuals.
• Must demonstrate ability to communicate effectively, both orally and in writing at all levels.
• Strong analytical skills and attention to detail. 
• Proficient in the use of technology applications including but not limited to Excel, Word, PowerPoint, business intelligence tools (Looker, Tableau preferred) and GSuite
• Experienced use and/or implementation of CRM, IVR, ACD, WFM, dialers and general customer management IT and telephony systems
• Strong Interpersonal Skills & People Centric.

What We Offer

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

About the Role

• The candidate will ensure that the overall performance targets of the store are met both in terms of quality and quantity.

What You Would be Expected to Do
Inventory Management:

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and share off-the -shelf sales details
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports:

• Prepare daily on hand stock report and share with team
• Report on daily issued out stock for replacement and or replenishment

Repairs:

• Repairs and Spare Parts management
• Take custody/responsibility of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store Management:

• Ensure the center is well maintained tidy and that the shop floor
• arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify
• warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving
• customer queries

You Might be a Strong Candidate If You

• Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
• Has 2 years’ hands on experience in a service center
• Has effective communication and interpersonal skills
• Has broad knowledge and understanding of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Has strong customer focus
• Is a team player with high levels of flexibility
• Has proven report-writing experience
• Possess strong analytical and problem-solving skills
• Is computer literate with working proficiency in MS Excel and MS Word

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

go to method of application »

About the Role

• The candidate will ensure that the overall performance targets of the store are met both in terms of quality and quantity and please note that this role is for a duration of 3 to 4 months only.

What You Would be Expected to Do
Inventory Management:

• Receive stock and keep track of inventory from warehouse
• Manage and issue out stock as per FIFO standards
• Dispatch stocks as per requirement
• Maintain and update stock cards
• Keep and share off-the -shelf sales details
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts on stock
• Receive faulty stock from the field and consolidate for disposal
• Conduct monthly stock take
• Manage all spare parts inventory and re-orders

Reports:

• Prepare daily on hand stock report and share with team
• Report on daily issued out stock for replacement and or replenishment

Repairs:

• Repairs and Spare Parts management
• Take custody/responsibility of the repair tools and tool kits
• Perform basic check on the faulty units before replacement
• Conduct basic repair on the in warranty returns

Store Management:

• Ensure the center is well maintained tidy and that the shop floor
• arrangement is per SKU
• Ensure neatness on the repair work bench in line
• Observation of safety procedures to avert hazards at the work bench
• Welcome walk-in customers and provide assistance as necessary
• Receive faulty components, identify the technical issue and verify
• warranty eligibility through several technical checks
• Support Energy Officers and coordinate with Call Center in resolving
• customer queries

You Might be a Strong Candidate If You

• Have a Bachelor's Degree or Diploma from a recognized institution in any related field.
• Has 2 years’ hands on experience in a service center
• Has effective communication and interpersonal skills
• Has broad knowledge and understanding of the Sun King products
• Is able to demonstrate high levels of integrity with a proactive and positive attitude.
• Has strong customer focus
• Is a team player with high levels of flexibility
• Has proven report-writing experience
• Possess strong analytical and problem-solving skills
• Is computer literate with working proficiency in MS Excel and MS Word

What We Offer

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.