Job Vacancies at Sproxil

Summary

• As an IT Operations Officer, you will support and optimize Sproxil’s IT infrastructure, with a strong focus on Zoho application management, system integration, and hardware/software systems troubleshooting. 
• The ideal candidate will ensure the seamless operation of Zoho applications, contact centers, and custom web portals, providing first-level troubleshooting and management of all hardware and software systems. 
• This role requires technical expertise in Zoho administration, troubleshooting skills, and a proactive approach to maintaining system availability, security, and performance.

Key Responsibilities
Zoho Administration & Integration:

• Manage and configure Zoho applications (e.g., Zoho CRM, Zoho Communication, Zoho Sprints) to meet business and operational needs.
• Handle user management, including provisioning, permissions, troubleshooting, and training.
• Support the implementation of API integrations to facilitate data sharing and enhance operational efficiency.

System Administration & Data Management:

• Monitor and maintain IT infrastructure to ensure high availability, reliability, and performance.
• Assist in network setup, configuration, troubleshooting, and implementing security protocols.
• Perform regular system backups, updates, and maintenance to minimize downtime.
• Implement data migration, backup, and recovery processes as required.

IT Support & Troubleshooting:

• Provide first-level support for hardware, software, and network-related issues to ensure optimal system performance.
• Maintain hardware-related documentation for troubleshooting and preventive maintenance.
• Track, prioritize, and resolve tickets through the IT support system with thorough documentation.
• Collaborate with internal and external partners when required to resolve complex issues.

Inventory Management:

• Maintain an accurate inventory of IT hardware and software assets, including procurement, allocation, and disposal.
• Track and document equipment warranties, licenses, and compliance requirements.
• Prepare inventory reports and recommend procurement actions when necessary.

Operational Efficiency & Process Improvement:

• Identify opportunities for automation and implement solutions to streamline operations.
• Provide training and technical support to users on IT systems and tools.
• Recommend and implement improvements for enhanced system performance and reliability.

Requirements

• Degree in Computer Science, Information Technology, or a related field or proven experience in IT operations, system integration, Zoho administration, and hardware troubleshooting.
• Minimum of 3 years of experience in IT operations or related roles.
• Proven experience as a Zoho Administrator with hands-on expertise in configuring Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator.
• Experience in system integration, particularly with 3CX and custom web portals, is highly desirable.
• Knowledge of network protocols, APIs, and system integration.
• Experience with database management, data migration, and security protocols.
• Demonstrated hands-on skills, problem-solving capabilities, and technical proficiency.

Soft Skills:

• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a collaborative team.
• Excellent time management and organizational skills.
• Detail-oriented with a proactive approach to troubleshooting and process improvement.

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Job Description

• As a Human Resources Manager at Sproxil, you will be responsible foroverseeing and managing the organization's human resources functions. 
• This includes recruiting, hiring, and onboarding employees, ensuring compliance with labor laws, managing employee relations, developing and implementing policies, and handling performance management.

Responsibilities

• Handle the end-to-end recruitment of talents (conducting interviews and assessment) and develop talent management strategies to actualize the overall corporate strategy and aspirations of the company
• Develop and implement HR policies & procedures to ensure a high standard of discipline, organization, and transactional justice across the company
• Maintain and update the human resources information system and personnel records to ensure confidentiality, safe-keeping, accuracy, and reliability of information and records
• Ensure all performance appraisals are done and closed within the right timeframe
• Advise on compensation and benefits and other staff related matters, including promotion; administer payroll and maintain staff records;
• Analyze training needs in conjunction with line managers and ensure staff are trained where required
• Advise management on instituting employee motivation and relation platforms to engage constantly and motivate employees
• HMO Management – registration of new staff, premium payment, attending to staff HMO issues
• Facilitate on-boarding for new staff and off-boarding for exiting staff
• Conduct Knowledge Sharing Sessions (KSS) based on different industries on our product and services (product and solution)

Requirements

• A Bachelor's degree in Human Resources or a Social Science related discipline
• A minimum of 5 years HR experiencein a service focused organization.
• Professional certifications such as CIPM, SHRM is an added advantage
• Experience using HR Software and tools
• Strong interpersonal skills
• Great communication skills

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Description

• We are looking for an experienced Digital Marketing Specialist to enhance our brand presence and drive lead generation.

Responsibilities

• Design all marketing materials, website content, publications, blog posts, and newsletters.
• Check for accuracy and ensure adherence to the organization’s brand architecture
• Research and develop quality and engaging contents for all company’s social media platforms, campaigns, blog posts, and other public relations activities
• Prepare marketing budgets for leads generation and related marketing activities;
• Create cost-effective campaigns for the company using digital marketing tools;
• Design and implement impactful lead generation campaigns, qualify leads, and transfer them to the sales team
• Ensure a consistent look and feel across all Sproxil's public marketing channels that adhere to our branding and style guidelines
• Perform industry and market research to support the sales team's efforts, sharpen lead generation campaign focus, and improve lead-to-opportunity conversion yield.

Requirements

• Degree in Marketing, Mass Communication or a related discipline
• Minimum of 3 years of experience in digital marketing
• Proven experience running Google Adwords campaign
• Experience running B2B email marketing campaigns
• Experience running LinkedIn advertising campaigns