IT Operations Officer at Sproxil

Summary

• As an IT Operations Officer, you will support and optimize Sproxil’s IT infrastructure, with a strong focus on Zoho application management, system integration, and hardware/software systems troubleshooting. 
• The ideal candidate will ensure the seamless operation of Zoho applications, contact centers, and custom web portals, providing first-level troubleshooting and management of all hardware and software systems. 
• This role requires technical expertise in Zoho administration, troubleshooting skills, and a proactive approach to maintaining system availability, security, and performance.

Key Responsibilities
Zoho Administration & Integration:

• Manage and configure Zoho applications (e.g., Zoho CRM, Zoho Communication, Zoho Sprints) to meet business and operational needs.
• Handle user management, including provisioning, permissions, troubleshooting, and training.
• Support the implementation of API integrations to facilitate data sharing and enhance operational efficiency.

System Administration & Data Management:

• Monitor and maintain IT infrastructure to ensure high availability, reliability, and performance.
• Assist in network setup, configuration, troubleshooting, and implementing security protocols.
• Perform regular system backups, updates, and maintenance to minimize downtime.
• Implement data migration, backup, and recovery processes as required.

IT Support & Troubleshooting:

• Provide first-level support for hardware, software, and network-related issues to ensure optimal system performance.
• Maintain hardware-related documentation for troubleshooting and preventive maintenance.
• Track, prioritize, and resolve tickets through the IT support system with thorough documentation.
• Collaborate with internal and external partners when required to resolve complex issues.

Inventory Management:

• Maintain an accurate inventory of IT hardware and software assets, including procurement, allocation, and disposal.
• Track and document equipment warranties, licenses, and compliance requirements.
• Prepare inventory reports and recommend procurement actions when necessary.

Operational Efficiency & Process Improvement:

• Identify opportunities for automation and implement solutions to streamline operations.
• Provide training and technical support to users on IT systems and tools.
• Recommend and implement improvements for enhanced system performance and reliability.

Requirements

• Degree in Computer Science, Information Technology, or a related field or proven experience in IT operations, system integration, Zoho administration, and hardware troubleshooting.
• Minimum of 3 years of experience in IT operations or related roles.
• Proven experience as a Zoho Administrator with hands-on expertise in configuring Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator.
• Experience in system integration, particularly with 3CX and custom web portals, is highly desirable.
• Knowledge of network protocols, APIs, and system integration.
• Experience with database management, data migration, and security protocols.
• Demonstrated hands-on skills, problem-solving capabilities, and technical proficiency.

Soft Skills:

• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a collaborative team.
• Excellent time management and organizational skills.
• Detail-oriented with a proactive approach to troubleshooting and process improvement.