Job Vacancies at Shuttlers

Job Summary

We are looking for a highly skilled and customer-focused Senior Customer Service Associate to join our dynamic team at Shuttlers. In this role, you will act as the key point of contact for our valued customers, helping to resolve issues, provide information, and ensure that our services are delivered in the most efficient manner. As a Senior Associate, you will lead by example, mentor junior associates, and help enhance our overall customer service experience.

Job Details

• Customer Support: Respond promptly to customer inquiries, providing solutions to issues regarding service bookings, route planning, app functionality, and payment issues.
• Issue Resolution: Troubleshoot and resolve escalated customer complaints and issues, ensuring customer satisfaction is maintained.
• Mentorship: Guide and support junior customer service team members, assisting with their development and ensuring they meet performance goals.
• Service Quality Monitoring: Monitor customer interactions and review feedback to ensure service quality and adherence to company standards.
• Collaboration: Work closely with other departments, including Operations and Technology, to resolve issues, improve processes, and offer proactive solutions.
• Process Improvement: Identify opportunities to improve customer service workflows and implement best practices that drive customer satisfaction and operational efficiency.
• Reporting: Track customer feedback and interactions, generate reports, and contribute to continuous service improvements.
• Training: Lead and participate in training sessions to enhance the knowledge and skills of the team, ensuring up-to-date knowledge on service offerings and company policies.
• Customer Retention: Develop and implement strategies to improve customer retention and loyalty, creating long-term positive relationships with customers.
• Technology Utilization: Utilize Shuttlers’ customer service platforms and CRM tools to track, manage, and resolve inquiries effectively

Requirements

• Experience: Minimum 4-5 years in customer service, preferably within the transportation or mobility industry.
• Leadership Skills: Experience in leading or mentoring a team, with the ability to foster collaboration and guide others toward achieving team goals.
• Communication: Excellent verbal and written communication skills, with a clear and professional tone when interacting with customers and team members.
• Problem-Solving: Strong analytical skills, able to identify issues, troubleshoot effectively, and resolve customer concerns quickly.
• Tech-Savvy: Familiarity with customer service platforms, CRM tools, and mobile apps used in service-based businesses.
• Customer-Centric Attitude: Passionate about delivering exceptional customer experiences and ensuring satisfaction at every touchpoint
• Multitasking: Ability to manage multiple customer issues simultaneously in a fast-paced environment.
• Adaptability: Able to adapt to changes and new challenges, embracing a customer-first approach in dynamic situations.
• Education: A Bachelor's degree or equivalent experience is preferred.

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Job Summary

We are seeking a Performance Marketing Manager to drive customer acquisition, engagement, and brand growth through data-driven marketing strategies. This role requires expertise in growth marketing, digital strategy, paid media, SEO/SEM, content creation, and marketing automation. You will lead cross-channel campaigns, optimize digital performance, and collaborate with creative, product, and analytics teams to execute impactful marketing initiatives.

Job Details

Performance & Growth Marketing 

• Develop and execute data-driven marketing strategies to drive user acquisition, engagement, and revenue growth.
• Manage and optimize paid media campaigns across Facebook Ads Manager, Google Ads, and Google Tag Manager.
• Conduct A/B testing and campaign experiments to improve conversion rates and ROI.

Business Analytics & Web Performance 

• Analyse web and campaign performance using Google Analytics, web analytics tools, and dashboards to track key metrics.
• Implement tracking solutions to monitor customer behaviour and marketing attribution.

Branding Content & Creative Strategy

• Work with branding, UX design, and content teams to ensure brand consistency across digital platforms.
• Lead influencer marketing campaigns, SEO/SEM strategies, and content marketing initiatives to enhance organic reach.
• Oversee audio/video design and production for digital campaigns.

Marketing Automation & CRM

• Develop and execute email marketing automation strategies using tools like Drip to nurture leads and increase retention.
• Optimize customer journeys through segmentation, retargeting, and lifecycle marketing.

Media Planning & Buying 

• Develop strategic media plans, allocate budgets, and optimize ad spend to maximize reach and conversions.
• Identify new opportunities in digital advertising, programmatic, and emerging channels.

Creative Leadership & Project Management 

• Lead cross-functional teams of designers, copywriters, and developers to execute high-impact marketing campaigns.
• Oversee end-to-end project management, ensuring timely delivery of campaigns and assets.
• Collaborate with internal teams to refine communication strategies and messaging.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 7 years of experience in performance marketing, digital strategy, or growth marketing.
• Proven expertise in Facebook Ads, Google Ads, Google Tag Manager, and SEO/SEM.
• Experience with email marketing automation platforms and CRM tools.
• Strong analytical skills with proficiency in Google Analytics, web analytics, and data visualization tools.
• Ability to lead creative teams, manage projects, and align marketing strategies with business goals.
• Excellent communication and leadership skills. 
• Knowledge of programmatic advertising, influencer marketing, and emerging ad platforms.
• Familiarity with UX design principles and digital customer journey mapping.

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Job Summary

We are looking for a Supply Acquisition Analyst to drive the onboarding of vehicle owners into our transportation network, helping them monetize their assets efficiently. This role requires a strong mix of business development, data analysis, and relationship management to identify, acquire, and onboard high-quality vehicle supply. You will play a critical role in expanding our fleet, ensuring a steady supply of vehicles that meet operational and profitability goals.

Job Details

Key Responsibilities 

• Vehicle Owner Acquisition: Identify and onboard individual and corporate vehicle owners into the company’s transportation platform.
• Lead Generation & Outreach: Develop and execute strategies to attract vehicle owners through online and offline channels.
• Pitch & Negotiation: Communicate the value proposition of joining our network, addressing concerns and closing deals.
• Onboarding & Documentation: Guide vehicle owners through the onboarding process, ensuring all legal and operational requirements are met.
• Market Analysis: Analyse supply trends, competitor strategies, and pricing models to optimize acquisition strategies.
• Performance Tracking: Monitor the engagement and earnings of onboarded vehicle owners to ensure a positive experience and long-term retention.
• Collaboration: Work closely with operations, finance, and marketing teams to streamline the onboarding experience and optimize vehicle utilization.

Requirements

• Bachelor’s degree in Business, Economics, Logistics, or a related field.
• years of experience in sales, business development, supply chain, or fleet acquisition.
• Strong negotiation and persuasion skills with a customer-centric approach.
• Analytical mindset with experience using data to drive decision-making.
• Familiarity with the transportation, mobility, or ride-hailing industry is a plus.
• Ability to work in a fast-paced, target-driven environment.
• Experience working with vehicle owners, fleet operators, or logistics businesses.
• Understanding of transportation and fleet management software.
• Proven track record in B2B or B2C acquisition strategies.

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Job Summary

Building a startup is a wild ride, and investor relations is at the heart of the journey—balancing storytelling, financial strategy, and relationship management. We are looking for an Investor Relations Lead who thrives in high-pressure environments, understands the intricacies of startup growth, and can craft compelling narratives that connect investors with our vision. From financial modeling marathons to last-minute pitch deck overhauls, you’ll be in the trenches with the executive team, ensuring our investor communications align with our business strategy. If you get a thrill from breaking down complex financials, love engaging with stakeholders, and can roll with the punches in a fast-moving environment, we’d love to have you on board.

What You’ll Be Doing

• Investor Engagement: Cultivate relationships with current and potential investors, ensuring transparency and trust in all communications.
• Strategic Storytelling: Develop compelling narratives around our company’s growth, financial performance, and market potential.
• Financial Modeling & Analysis: Work closely with the finance team to translate business strategies into investor-ready models and reports.
• Fundraising Support: Assist in fundraising efforts by preparing investor decks, financial projections, and due diligence materials.
• Market Intelligence: Keep a pulse on industry trends, competitor activity, and macroeconomic shifts that impact our business and investors.
• Regulatory Compliance: Ensure that all investor communications adhere to financial regulations and disclosure requirements.
• Communication: Navigate challenging investor conversations with confidence, whether it’s a pivot, a budget shift, or a tough quarter.

What You’ll Need

• Strong experience in investor relations, corporate finance, venture capital, or startup fundraising.
• A deep understanding of financial modeling, valuation methods, and capital markets.
• Exceptional communication skills—you can break down complex financials into compelling, investor-friendly insights.
• The ability to thrive under pressure (late-night strategy calls and last-minute model revisions don’t scare you).
• A high level of adaptability—startups evolve fast, and so should you.
• Experience working with founders, VCs, and other financial stakeholders, preferably in fast-growing companies.
• Bonus: Experience in African markets or emerging economies and a solid grasp of the fundraising landscape in these regions.

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Job Summary

We are looking for a Growth Analyst to drive scalable revenue and user acquisition opportunities. This role requires a data-driven and strategic thinker who can collaborate across teams to implement high-impact growth initiatives. You will work closely with product, marketing, and development teams to align on business goals and optimize user engagement.

Job Responsibilities 

• Growth Strategy Development: Identify, evaluate, and implement scalable opportunities for revenue growth and user acquisition.
• Market Research & Analysis: Use data insights and market trends to drive decision-making and improve growth strategies.
• Cross-functional Collaboration: Work closely with product, marketing, and development teams to align objectives and execute initiatives effectively.
• Performance Optimization: Analyze key growth metrics, experiment with strategies, and refine tactics based on data-driven insights.
• Customer Acquisition & Retention: Develop and implement strategies to increase user engagement, activation, and long-term retention.

Requirements

• Proven experience in growth strategy, business development, or a related field.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Experience working cross-functionally with product, marketing, and development teams.
• Knowledge of growth frameworks, A/B testing, and performance marketing strategies.
• Excellent communication and problem-solving skills
• Experience in SaaS, fintech, or digital products.
• Familiarity with tools like Google Analytics, Mixpanel, or similar analytics platforms.
• Understanding of SEO, paid acquisition, and conversion rate optimization