Job Vacancies at Residency Hotel

Job Summary

• Are you passionate about food and drinks, customer service, and leading high-performing teams?
• We’re hiring an F&B Supervisor to oversee the daily operations of our Food and beverages department at Ogidi, Anambra State.
• If you’re goal-driven, energetic, and thrive in a fast-paced environment, we’d love to meet you!

Key Responsibilities

• Lead and supervise daily restaurant operations to ensure smooth service
• Drive customer satisfaction through excellent service delivery
• Manage staff scheduling, training, and performance
• Maintain high standards of food and drinks quality, hygiene, and safety
• Monitor inventory and manage stock levels efficiently
• Handle customer complaints promptly and professionally
• Achieve sales targets and manage working materials efficiently

Requirements

• Minimum of OND / HND / BSc in Hospitality, Business, or related field
• At least 2 years of experience in a supervisory/managerial role in a hospitality setting
• Strong leadership and people management skills
• Sound knowledge of food safety and quality standards
• Excellent communication and problem-solving skills
• Ability to multitask and work under pressure.

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We are hiring candidates to join force in providing excellent wait service to ensure customer satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information in our reputable hotel.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, serviette stands, ware, cutlery and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order  slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver bills and collect payments
• Carry dirty plates, glasses and trays to kitchen for cleaning
• Meet with the supervisors or superiors to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Requirements and skills

• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system (e.g. ipms)
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus

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We are looking to hire a housekeeper to join our cleaning team. You will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, and notifying maintenance of any issues. You should be able to lift weights and have an eye for cleanliness.

Responsibilities:

• Keeping facilities and common areas clean and maintained.
• Sweeping, and mopping floors.
• Cleaning and stocking restrooms.
• Cleaning up spills with appropriate equipment.
• Notifying management of necessary repairs.
• Collecting and disposing of trash.
• Assisting guests when necessary.
• Keeping the linen room stocked.
• Properly cleaning of furniture and glasses with the recommended cleaning materials.

Requirements:

• Ability to manage your time efficiently.
• Work well unsupervised.
• Ability to carry weights and other heavy materials.
• Handle basic maintenance and cleaning issues.
• Minimum of SSCE.
• Ability to maintain a professional appearance and interact positively with hotel guests.
• Working hard.