Job Vacancies at Proxynet Communications Limited

Job Responsibilities

• Manage IT related projects with top-down oversight throughout entire execution to ensure success as defined by standards of scope, budget, and timeline.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Monitor project progress continuously and make detailed scheduled reports on such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
• Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.

Job Skills & Qualifications

Required:

• Bachelor’s degree in computer science or related field, or equivalent work experience
• Highly skilled in design and installation of LED
• IT related certifications
• Project Management certification
• Extensive leadership experience and strong teaming abilities
• Excellent problem-solving skills
• Minimum five years project management experience in the IT field, including development work and interactions with customers

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Job description for a customer service representative.

• Must be good in the use of computer ( all office package) 
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Build customer database.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services via cold calls and emails and social media
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.

·         Ability to remain professional and courteous with customers at all times

·         Excellent verbal and written communication skills

Required:

• B.Sc in English, Mass Communication, Business Management or any other related field
• Courses in Customer Service is an added advantage
• Minimum of 2 Years Customer Service Experience
• Manages organizations front desk in a professional manner
• Client focused, with excellent communication and interpersonal skills
• Experience in responding to E-mails, inbound calls and online chats
• Positive attitude and mindset, have the ambition and passion to succeed
• Ability to prioritize workload, and do the right thing at the right time
• Ability to respond to clients’ inquiries & resolve complaints in a timely manner

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Proxynet Group is in need of a suitable candidate for the above position

Responsibilities:

• Develop new marketing strategies for the brand
• Ensure visibility and consistent business for the audio visual and IT solutions
• Sales of IT and Audio visual solutions (Large Format Display Solutions, Windows Servers, MS Exchange, VMware, Citrix, anti-virus and other various software applications
• Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Should be able to manage and liaise with OEM"s
• Securing, organizing, coordinating roadshows and exhibitions
• Grow the business by identifying new sales and business development opportunities
• Seek opportunities to cross-sell or upsell to existing clients
• Maintaining good client relations and records.
• Follow-up on leads and prospects to a logical conclusion
• Establishing and building of a strong resellers base for our brands
• Coordinating all resellers channels and opportunities

Qualifications and Requirements

• Must have good knowledge and experience in Audio/Visuals
•  Must have not less than 4 years’ experience in IT sales and must have worked in the capacity of an Account Manager
• Ability to build, foster, and maintain positive professional relationships
• Experienced in sales within the territory
•  Should have an understanding of IT solutions such as Microsoft Windows Servers 2008, 2008 R2, 2012, 2012 R2, Workstations, MS Exchange, VMware, Citrix, anti-virus and other various software applications
• Excellent communication and   interpersonal skills.
• Must be good at preparing proposals
• Must have good presentation skills
• Must have sales skills in IT security and the audio-visual industry
• Minimum of BSC in a relevant discipline
• Must have good knowledge and experience on sales of IT product
• 4-5 years’ experience in a similar role
• Excellent communication and interpersonal skills
• Must have good computer skills.