Client/Customer Service Executive at Proxynet Communications Limited

Job description for a customer service representative.

• Must be good in the use of computer ( all office package) 
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Build customer database.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services via cold calls and emails and social media
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.

·         Ability to remain professional and courteous with customers at all times

·         Excellent verbal and written communication skills

Required:

• B.Sc in English, Mass Communication, Business Management or any other related field
• Courses in Customer Service is an added advantage
• Minimum of 2 Years Customer Service Experience
• Manages organizations front desk in a professional manner
• Client focused, with excellent communication and interpersonal skills
• Experience in responding to E-mails, inbound calls and online chats
• Positive attitude and mindset, have the ambition and passion to succeed
• Ability to prioritize workload, and do the right thing at the right time
• Ability to respond to clients’ inquiries & resolve complaints in a timely manner