Job Vacancies at Oolu Solar

PLACE : LAGOS, IKOYI 

AVAILABILITY : ASAP 

Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso , Cameroon and Nigeria and plans to expand within the region. 

Our vision is to be a leading energy and financial services provider for millions of customers in developing countries. 

Core responsibilities : 

• Transport & clearing 
• Assist the logistics manager with import formalities 
• Follow up with the clearing agent to ensure a smooth running of import formalities
• Ensure documentation of all shipments. These include the Delivery waybills of items received, Item accompaniment and Courier sheets for items dispatched.
• Update transportation cost sheet for Forward and reverse logistics cost. 
• Ensure all parties involved in goods shipment (forward & reverse logistics) follows laid down procedures 
• Warehouse operations 
• Receive goods physically into the warehouse, ensure the quantity received of any product is same with the quantity ordered on purchase order 
• Prepare products to be sent out of the warehouse, respecting the process and guidelines set (checklist and contract form included, waybills, ...) 
• Ensure the stock is in the right place in the warehouse and in the right condition
• Day-to-day stock management 
• Efficiently manage and track ALL incoming and outgoing stock in the warehouse
• Ensure the documentation of ALL deliveries and transfer to shipments as well as prepare detailed daily, weekly and monthly reports on inventory operations and stock levels. 
• Communicate effectively with the sales field teams on their deliveries and promptly respond to their order requests. The requests include: replacements on batteries, movement of items on the ERP, etc. 
• Ensure shipments are delivered by courier OTIF (on time and in full) without stock loss in transit and if there is reimbursement is requested. 
• Inventory reconciliation 
• Conduct daily, weekly and monthly stock reconciliation within the warehouse
• Responsible for daily and monthly inventory count in the warehouse and ensure no variance with physical inventory and ERP count 
• Receiving Stocks 
• Ensure deliveries are accompanied with the right documents, Purchase order, invoice and waybill if required 
• Receive only quality products and reject if product does not meet standard ○ Document stocks as appropriate on receipt using GRN and forwarding invoice and GRN to finance for payment 
• Ensure products received are arranged appropriately into the warehouse (New/Recycled, Components/Incomplete or KOs) 
• Returned stock management 
• Ensure any material (battery, SHS, ...) received from the field and brought back to the warehouse(s) is tracked and accounted for based on the reverse logistic procedure 
• Ensure adherence to the SOP for forward logistics and also use the right documents for shipment processing 
• ERP Operations 
• Ensure all categories of goods received physically into the warehouse or shipped are also processed on the ERP. 
• Ensure Design, implement and manage a system for monitoring the activities of warehouse to ensure effective control and mitigate risks of theft, loss of stock & working materials etc. 
• Provide weekly reports to the management on all supply chain and operations, issues etc. 
• Establish and promote best practices 
• Safety & Hygiene 
• Ensure daily monitoring of stock against theft, pilferage and obsolete inventory
• Maintain high level of health, hygiene and good housekeeping procedures 
• Ensure high level of safety to prevent hazards from improper stacking/storage of products 

Profile : 

• BSc/BA or HND in Logistics or relevant field; 
• Minimum of 3 years with proven experience in similar role;
• Creative, Proactive and Dynamic Individual 
• Good understanding of in-bound and out-bound logistics; 
• Enthusiasm for learning and continuous improvement of existing systems 

How to apply : 

1- Read our advice on how to optimize your chances to join us : Recruitment: https://drive.google.com/file/d/1p2fuwiQaCHyGFmGL2qxuD7k7viYS6Pf_/view

2- Click on this link to submit your application: https://docs.google.com/forms/d/e/1FAIpQLScJP9yk3SFcEEfAArgNwcTkGtDBA1gngKZFTbccUKgTNTZW_A/viewform (Google Account required)

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LOCATION: Ikoyi, Lagos  - NIGERIA

AVAILABILITY: ASAP  

CONTEXT

Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso and Nigeria and plans to expand within the region. We are looking for a passionate, motivated and dynamic professional with experience in providing operational support services to ensure the efficiency of business operations.

JOB PURPOSE

Under the supervision of the Customer Center Supervisor, the Customer Service Agent will answer incoming calls from customers who want to confirm payments, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. 

The agent will be a member of the primary Online contact team for consumers interested in the products OOLU offers and will be responsible for assisting them in completing purchases online and over the phone or passing relevant information to the sales team. 

The Customer Service Agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

MAIN DUTIES/RESPONSIBILITIES: 

• Answer incoming calls.

• Work on assigned calls generated on the OOLU Hub

• Manage and resolve customer complaints

• Get payment information from customers and pass on to supervisor for necessary action

• Identify and escalate issues to supervisor

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Document all call information according to standard operating procedures using the OOLU Hub 

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer/ sales team calls where necessary

• Upsell products and services

• Complete call logs and reports

• Other duties as assigned

QUALIFICATIONS AND SKILLS 

• University degree/HND

• Proficient in relevant computer applications

• 1-2 years of experience in a Customer Service environment

• Knowledge of customer service practices and principles

• Excellent data entry and typing skills

• Superior listening, verbal, and written communication skills

• Ability to handle stressful situation appropriately

• Knowledge of sales techniques

• Knowing how to adapt your sales pitch according to the customer's profile and reactions

• Available to work sometimes on weekends

Benefits:

• Work in a diverse and multicultural environment (Oolu HQ is located in Dakar, Senegal).

• Evolve in one of the fastest growing off-grid solar companies in West Africa.

• Impact lives by supporting the social mission of the company.

How to apply:

1- Read our advice on how to optimize your chances to join us : Recruitment Guidelines/Advice

2- Click on this link to submit your application: Customer Service Agent  (Google Account required)