Job Vacancies at Nicole Sinclair Consulting

Job Description

• This position is responsible for providing and implementing developed strategies and services.
• The Operations Manager works very close with managers of the different departments to monitor the operational efficiency of the service apartment.

Responsibilities

• Plans activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.
• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the hotel business report on a daily basis and take decisions accordingly.
• Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.

Requirements

• Minimum of a B.Sc in Tourism, Business Administration or other related courses.
• About 5-10 years in the hospitality industry, as a General Manager for service apartment
• Proven experience with clear track record of managing a service apartment.
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
• Working knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Must be reliable with the ability to multi-task and work well under pressure.
• Should have a good knowledge of sales and Marketing.
• Excellent organizational and time management skills.

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Job Description

• This position will be responsible for supervising all front office personnel and ensures proper completion of all front office duties.
• Successful candidate will direct and coordinate the activities of the front desk, reservations, guest service and also prepare the monthly reports and budget for the front office department.

Job Responsibilities

• Trains, cross-trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the apartment’s commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all apartments policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Competency/Skill/Requirements

• B.Sc in similar or related field.
• Minimum of 4-5years experience in the hospitality industry; preferably service apartment
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets.