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  • Posted: Mar 7, 2019
    Deadline: Mar 11, 2019
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    Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
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    Operations Manager ( Service Apartment)

    Job Description

    • This position is responsible for providing and implementing developed strategies and services.
    • The Operations Manager works very close with managers of the different departments to monitor the operational efficiency of the service apartment.

    Responsibilities

    • Plans activities and allocate responsibilities to achieve the most efficient operating model
    • Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.
    • Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems.
    • Deal with maintenance issues, shortages in staff or equipment renovation, etc.
    • Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
    • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Closely monitor the hotel business report on a daily basis and take decisions accordingly.
    • Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
    • Prepare a monthly financial reporting for the owners and stake holders.
    • Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
    • Lead in all aspects of business planning.
    • Respond to audits to ensure continual improvement is achieved.
    • Be accountable for responsibilities of department heads and take ownership of all guest complaints.

    Requirements

    • Minimum of a B.Sc in Tourism, Business Administration or other related courses.
    • About 5-10 years in the hospitality industry, as a General Manager for service apartment
    • Proven experience with clear track record of managing a service apartment.
    • Must possess outstanding management skills and extensive hands-on experience.
    • Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
    • Working knowledge of MS office; knowledge of hotel management software is an advantage.
    • Excellent customer service skills as well as a strong business mindset.
    • Demonstrable aptitude in decision-making and problem solving.
    • Must be reliable with the ability to multi-task and work well under pressure.
    • Should have a good knowledge of sales and Marketing.
    • Excellent organizational and time management skills.

    Method of Application

    Interested and qualified? Go to Nicole Sinclair Consulting on jobs.nicolesinclair.com to apply

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