Front Office Manager (Service Apartment) at Nicole Sinclair Consulting

Job Description

• This position will be responsible for supervising all front office personnel and ensures proper completion of all front office duties.
• Successful candidate will direct and coordinate the activities of the front desk, reservations, guest service and also prepare the monthly reports and budget for the front office department.

Job Responsibilities

• Trains, cross-trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Evaluates the job performance of each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Upholds the apartment’s commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all apartments policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Competency/Skill/Requirements

• B.Sc in similar or related field.
• Minimum of 4-5years experience in the hospitality industry; preferably service apartment
• Outstanding customer service skills
• Complaint handling and conflict resolution skills
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets.