Job Vacancies at Mercy Corps

LOCATION: Maiduguri, Borno State
POSITION STATUS: Full time, Regular
QUALIFICATION: BA/S degree in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management or other relevant fields.
EXPERIENCE: 3-5 years

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps exists to alleviate suffering, poverty and oppression by building secure, productive and just communities. Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. With the insurgency spilling over from the north-east of Nigeria and causing displacement of millions of individuals, Mercy Corps has decided to address the rising humanitarian needs among displaced households and vulnerable host communities by starting its humanitarian program in July 2014. Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in north-east Nigeria. With funding from humanitarian donors including BHA, and ECHO the humanitarian program has been focusing on food assistance, non-food items distribution, protection, livelihoods support, WASH and capacity building of humanitarian response actors. Mercy Corps plans to scale up and expand its humanitarian response in north-east Nigeria to reach more beneficiaries with additional and varied assistance in a wider geographic area. In addition to the humanitarian program, Mercy Corps also implements adolescent girls’ and boys’ empowerment and youth engagement programs. All Mercy Corps interventions in Nigeria are implemented in a conflict and gender-sensitive manner.

General Position Summary

The Monitoring, Evaluation and Learning Coordinator is a key member of the Program Performance and Quality (PAQ) Unit and will be responsible for managing and coordinating all MEL and program quality performance processes for Mercy Corps Nigeria’s ADAPT program (Addressing Diverse and Acute Primary Threats) to Humanitarian Security in North-East Nigeria. S/he will work across all Northeast programs to support data collection, management, and analysis

Essential Job Responsibilities

TECHNICAL LEADERSHIP

• Provide leadership, training and mentoring in the development of M&E Plans, M&E tools, survey design, methodology, data analysis, and other skills required for assessing the impact of programs.
• Lead and/or collaborate with external evaluators on the design and roll-out of the program assessments, baseline and evaluations, while setting up effective systems for learning.
• Ensures programs use the necessary M&E systems and tools, to inform and improve each individual program, as well as feed into the broader country-level M&E system and country strategy.
• Take the lead in aligning, collecting and reporting on relevant indicators to the organizational-wide M&E systems, and other external systems as relevant.
• Support teams in collecting sex and age disaggregated data and using gender-sensitive data collection methods in order to understand and respond to program results with diverse participants.
• Participates in the facilitation of country and sector-level strategic planning sessions, assisting program managers and senior management in the development of their annual plans.
• Identify research opportunities and partnerships that respond to priority topics and questions, and which connect to Mercy Corp’s field emergency response programming and national and regional strategic plans
• Lead on both internal and external Data Quality Assessment (DQA) in collaboration with BHA Third Party Monitoring partners

INFORMATION MANAGEMENT

• Works with the program and M&E teams to adopt a holistic country-level M&E system (including Tola Data) that harnesses open-source software and flexible cloud solutions to more accurately collect, monitor and verify program activities and ensure they are aligned with country strategic and annual plan.
• Provides guidance, recommendations, and leadership to ensure that the M&E systems meet the needs of Programs Managers and Country Leadership and help address shortfalls in M&E and data management that affect program implementation.
• Contributes to program design to ensure adherence to Mercy Corps’ M&E best practices, including the use of standardized indicators, form templates, and documentation methodologies.
• Maintain a comprehensive schedule of private and institutional funding reports for programs and review project/program reports to ensure that reports contain accurate, clear, and high-quality data and presented in the proper format.
• Develop program and operational reporting templates that facilitate the acquisition, aggregation and flow of information in programs.

CAPACITY BUILDING AND MENTORING

• Develops and oversees the implementation of the M&E staff and partner capacity building strategy that promotes a culture of learning through systematic analysis and reflection of program data.
• Build the capacity of all relevant team members to develop and maintain an excellent M&E system, including regular reflection and analysis of program monitoring data.
• Work closely with Program Managers, Human Resources and Finance to ensure that M&E skills are incorporated into all program position descriptions and positions are budgeted for.
• Contributes to the knowledge management repository with best practices in M&E and ensure that it is accessible to all staff and partners.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

INTERNAL AND EXTERNAL COORDINATION

• Active contributor and collaborator with sector clusters (majorly on joint assessments in Borno State) regional and global counterparts to promote the use of M&E best practices.
• Strengthen linkages with other internal resources, including the LMS, Digital Library, Hub, and Connect, to enhance organizational learning where relevant to M&E.
• Maintain close working relationships with M&E counterparts in other relevant international NGOs, and local NGOs and associations in Nigeria.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility: Senior MEL Officers and Data Management Officer

Accountability

Reports Directly To: Country MEL Manager

Works Directly With: Strategic Learning Manager, Humanitarian Response Director, Program Sector Managers, Program Managers, Reporting & Communications Officers, Finance, and Operations teams. Coordinates with MCN PaQ unit (including CARM team).

Knowledge and Experience

• BA/S degree in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management or other relevant field required. Postgraduate degree preferred.
• 3-5 years of active M&E work experience in emergency and development programming required with the proven use of program technology.
• Experience with theoretical and practical background in M&E and skilled in participatory qualitative and quantitative M&E methodologies and techniques.
• Excellent quantitative skills and power user with Excel; Experience with Access, and statistical packages including Stata, R or SPSS and GIS tools like QGIS, ArcGIS or Google Earth Pro is preferred.
• Experience with data management including the ability to structure and collate data sets for ease of analysis.
• Demonstrated understanding of intermediate statistics and the ability to summarize and make predictions from multiple data sets.
• Experience of working on USAID programs preferred
• Previous experience living and working in challenging or insecure environments.
• Fluency in spoken and written English required.
• Knowledge of Hausa and other local dialects is preferred.

Success Factors:

A successful candidate will have a demonstrated ability to lead and communicate effectively with team members of varied work styles and cultures, follow procedures, and meet deadlines with flexibility and creativity in planning and problem-solving. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem-solving, work within a complex and sensitive setting and follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

How to apply

Interested candidates are requested to click HERE to create an account using your email address. Kindly indicate under the source question that you are a Current (or Former) Mercy Corps Team Member. The application closes on 31 March 2021

go to method of application »

LOCATION: Maiduguri, Borno State
POSITION STATUS: Full time, Regular
QUALIFICATION: Bachelor's degree in Logistics, Procurement Management, or any relevant business field.
EXPERIENCE: 3 years

ABOUT MERCY CORPS
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM/ DEPARTMENT SUMMARY

• The Procurement Department is committed to implementing and maintaining the highest standards of efficiency and integrity in the purchase of goods and services.
• The overriding objective for all Mercy Corps procurement activity is the prompt and effective provision of materials and services to Mercy Corps’ beneficiary populations in compliance with donor specifications.

GENERAL POSITION SUMMARY

• The Procurement Officer will provide direct operational support to the field offices from time to time based on the requirements and functions.

ESSENTIAL JOB RESPONSIBILITIES

• Have a full understanding of MC procurement policies and systems; and be able to provide training to staff on these policies, procedures, systems and best practices
• Assist in regular procurement planning meetings and program activity reviews.
• Conduct tendering processes for procurements requiring Open tender processes
• Maintain appropriate databases to track and manage running contracts under works, Consultancy and services within the required threshold
• Handle all consultancy contracts, and processes and ensure that the correct process is followed by the requestor
• Ensure that correct documentation for procurement and contracts are completed and filed to MC standards.
• Regularly contract status reports using the PR Master lists and Contracts Database
• Support tendering processes as required, ensuring processes are transparent, provide value for money and are properly documented
• Work with compliance team to ensure contract terms are observed by contractors, constantly making follow-ups and providing necessary amendments for contracts
• Ensure timely, and accurate payment processing and documentation of consultancy and works contract payments procurements
• Vendors and contractors Prequalification for MC Nigeria for construction, and Consultancies ensuring that they meet the required MC Conditions and Legal standards
• Maintain a database of prequalified and contractors used by MC Nigeria
• Ensure proper filing of all logistics documents in all offices
• Train and support project staff in procurement matters
• Negotiates for the best-purchasing package (in terms of quality, price, term, delivery and service) with suppliers and sub-contractors assigned.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission
• Any Other duties as assigned

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

SUPERVISORY RESPONSIBILITY

Procurement Assistant

Accountability
Reports Directly to: Senior Procurement Officer

Works Directly with: MEL, Programs, Finance and Operations team.

KNOWLEDGE AND EXPERIENCE

• A Bachelor's degree in Logistics, Procurement Management, or any relevant business field.
• 2 years of experience in Procurement, Logistics and Administration management required.
• 2 years of experience working in international relief and development in logistics and administration, staff supervision and development, training, team building, finance & administration, donor relations, and inter/intra – agency communications. This includes experience living and working overseas and working in remote conditions.
• Excellent computer and communication skills
• Experience managing the development, implementation, administration, and compliance of US Government, ECHO/EC, UN, private foundation, and corporate grants, and related projects.
• The ability to communicate in English and Hausa, other relevant local Borno languages is an advantage.

SUCCESS FACTORS

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

LIVING CONDITIONS/ENVIRONMENTAL CONDITIONS

• The position will be based in Maiduguri, Borno State, Nigeria.

Interested candidates are requested to click HERE to create an account using your email address. Kindly indicate under the source question that you are a Current (or Former) Mercy Corps Team Member. The application closes on 31 March 2021.

 

go to method of application »

LOCATION: Bama, Borno State
POSITION STATUS: Full time, Regular
QUALIFICATION: BA/Sc. in Supply Chain/logistics/operations Management discipline, business administration, public administration
EXPERIENCE: 3 years

ABOUT MERCY CORPS
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM/ DEPARTMENT SUMMARY

Mercy Corps has been present in Nigeria since December 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. In mid-2014 Mercy Corps has decided to address the rising humanitarian needs among displaced households and vulnerable host communities in northeast Nigeria and started its humanitarian program. With funding from humanitarian donors including OFDA, FFP, EU and ECHO the humanitarian program has been focusing on food assistance, non-food items distribution, protection, livelihoods support, WASH and capacity building of humanitarian response actors.

All Mercy Corps interventions in Nigeria are implemented in a conflict and gender-sensitive manner.

GENERAL POSITION SUMMARY

The Operations Officer provides day-to-day support to the program operations in Bama, under the direct supervision of the Operations Manager based in Maiduguri. As part of his/her responsibilities, the Operations Officer will undertake tasks under procurement, administration, logistics and security working in close collaboration with the finance and program teams based in Bama. S/he will promptly and effectively provide all required support to programs so to deliver the assistance to beneficiaries in a timely, compliant and transparent manner.

ESSENTIAL JOB RESPONSIBILITIES
PROCUREMENT

• Read and has a clear understanding of the Mercy Corps FP3 and all procedures;
• Lead Mercy Corps daily Procurement Activities in Bama Office to meet program and country mission objectives in a timely manner and in accordance with Mercy Corps guidelines and donor regulations;
• Possesses a full understanding of MC procurement policies and formats. Provide training to new staff on these policies and provided refresher training as a gap in staff knowledge are identified;
• Assists staff as needed on creating clear and understandable purchase requests (PR) and other documentation;
• Collects quotations and bids from the market for PR-s with support from Operations Manager – as per Mercy Corps standards and formats;
• Conduct a regular market survey at least every quarter with coordination and support from the Operations Manager.
• Conduct Preferred Supplier process for Accommodation, stationary and other repetitive requests in coordination with Procurement Officer and administration officer;
• Interact with vendors during the collection of quotations – explain Mercy Corps formats and ensure that vendors will use the provided forms;
• Ensures fair competition and strictly adhere to Mercy Corps procurement rules regarding vendor relations as described by Mercy Corps
• Interacts with contractors, in coordination with the Operations Manager and Program Managers;
• Ensures that the required documentation of supplies and transactions are completed to Mercy Corps standards. Maintains and updates the procurement files
• Raise payment request for vendor’s payments and monitor the status of each payment.

ASSET

• Read and has a clear understanding of the Mercy Corps Asset Management Manual and all procedures;
• Assists the Asset Controller with asset management. Identify assets during the course of procurement and notify the Asset Controller on receipts of assets;
• Participates in regular assets inventory and checks.
• Ensures that all the assets are maintained and in good condition. Check assets stickers regularly;
• Maintain inventories of Mercy Corps premises (non-expandable properties) conduct regular checks (quarterly);
• advise Operations Manager on any broken, damaged or destroyed equipment;

FLEET

• Read and has a clear understanding of the Mercy Corps Fleet Management Policy Guidelines;
• Ensure that all vehicles are safe and road-worthy;
• Ensure that all vehicles have proper on-board vehicle documentation;
• Schedule vehicle use to meet programmatic and operational needs;
• Ensure Vehicle Authorization is approved before leaving Mercy Corps Office;
• Oversees the vehicles movement plans;
• Maintains vehicles documentation, including log sheets, repairs logs and schedules Monitors
• vehicles fuel consumption
• Coordinate with HR in Maiduguri to ensure proper tracking of drivers HR files;
• Oversees the generator and inverter operation, monitoring the servicing schedule

ADMINISTRATION

• Read and has a clear understanding of the Mercy Corps Field Administration Manual and all procedures;
• Liaises with Operations Manager on renewal of office and Guesthouses rental agreements;
• Establishes and maintain appropriate filing systems for office correspondence. Receive and dispatch mail;
• Ensures that the office is run in a professional and responsible manner including hosting guests, cleaning, receptionist duties and general contact and liaison with outside agencies.
• Ensures that the office has sufficient office supplies.
• Co-ordinates any other necessary administrative and office management details.
• Makes all necessary travel and lodging arrangements for visitors
• Oversee the management of office consumable (office materials like stationery, cleaning & hygiene,): that will include: collecting the requests on monthly bases, maintaining the stock, monitoring the use.
• Facility management (cleaning, equipment repairs, utilities, water supply, green office considerations, facility keys management etc)
• Administrating communication, ensuring internet, printers are working, the staff has enough phone credit.
• Collect HR-related documentation and liaise with the country office on HR tasks
• Monitor the generator and inverter operation, monitoring the service schedule;
• Monitor generator fuel consumption
• Responsible for oversight of vehicle rentals including tracking of leases and payment.

OPERATIONS MANAGEMENT - SECURITY

• To act as the office Security Focal Point.
• If needed, conduct security risk assessments of core operational features and record and report findings;
• To ensure that compound guards remain an effective and credible deterrent;
• To ensure through comprehensive briefings, that all staff and visitors to are fully appraised of the risks, the prevailing security situation and any security procedures.
• To manage and maintain all security communications equipment

OTHERS

• Carries out other duties as assigned.
• The Operations Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

SUPERVISORY RESPONSIBILITY

Technical support for all operations assistants and administration staff.

Accountability
Reports Directly to: Operations Manager, Functionally reports to Field Manager

Works Directly with: MEL, Programs, Finance and Operations

KNOWLEDGE AND EXPERIENCE

• A Bachelor’s Degree in Supply Chain/logistics/operations Management discipline, business administration, public administration, commerce etc.,
• Minimum of 3 years of relevant experience in operational coordination and support functions with an international non-governmental organization or in the private sector;
• Experience in overseeing logistics operations and systems;
• Demonstrated experience in setting up and managing complex administration and operational systems;
• Minimum of 2 years of experience leading teams in humanitarian assistance and development field;
• Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies;
• Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff;
• Excellent verbal and written communication, organizational, prioritization and computer skills in Microsoft Office applications are required;
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Proven records of successful training and capacity building of staff;
• Knowledge of Mercy Corps systems and procedures (particularly Mercy Corps procurement systems) is desirable;
• Ability and willingness to travel to unstable areas of the states and operate comfortably in these areas.

SUCCESS FACTORS

Ability to maintain high integrity in performing assigned responsibilities, excellent problem-solving skills, and ability to act as an intermediary between program and operations staff to ensure smooth process flow while maintaining a balance between program implementation and compliance with Mercy Corps and donor policies Fast thinker and creative problem-solving. Flexibility and creativity in planning. Ability to take initiative, learn quickly and be accountable for results. Ability to understand the larger picture while remaining focused on the details. Awareness of and sensitivity to multi-cultural international development work. Even temperament and a good sense of humour. Ability to get along and familiarize with nuanced roles and personalities. High-security awareness.

Interested candidates are requested to click HERE to create an account using your email address. Kindly indicate under the source question that you are a Current (or Former) Mercy Corps Team Member. The application closes on 31 March 2021.

go to method of application »

LOCATION: Gwoza, Borno State
POSITION STATUS: Full time, Regular
QUALIFICATION: BA/Sc. in Supply Chain/logistics/operations Management discipline, business administration, public administration
EXPERIENCE: 3 years

ABOUT MERCY CORPS
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM/ DEPARTMENT SUMMARY

Mercy Corps has been present in Nigeria since December 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. In mid-2014 Mercy Corps has decided to address the rising humanitarian needs among displaced households and vulnerable host communities in northeast Nigeria and started its humanitarian program. With funding from humanitarian donors including OFDA, FFP, EU and ECHO the humanitarian program has been focusing on food assistance, non-food items distribution, protection, livelihoods support, WASH and capacity building of humanitarian response actors.

All Mercy Corps interventions in Nigeria are implemented in a conflict and gender-sensitive manner.

GENERAL POSITION SUMMARY

The Operations Officer provides day-to-day support to the program operations in Bama, under the direct supervision of the Operations Manager based in Maiduguri. As part of his/her responsibilities, the Operations Officer will undertake tasks under procurement, administration, logistics and security working in close collaboration with the finance and program teams based in Bama. S/he will promptly and effectively provide all required support to programs so to deliver the assistance to beneficiaries in a timely, compliant and transparent manner.

ESSENTIAL JOB RESPONSIBILITIES
PROCUREMENT

• Read and has a clear understanding of the Mercy Corps FP3 and all procedures;
• Lead Mercy Corps daily Procurement Activities in Bama Office to meet program and country mission objectives in a timely manner and in accordance with Mercy Corps guidelines and donor regulations;
• Possesses a full understanding of MC procurement policies and formats. Provide training to new staff on these policies and provided refresher training as a gap in staff knowledge are identified;
• Assists staff as needed on creating clear and understandable purchase requests (PR) and other documentation;
• Collects quotations and bids from the market for PR-s with support from Operations Manager – as per Mercy Corps standards and formats;
• Conduct a regular market survey at least every quarter with coordination and support from the Operations Manager.
• Conduct Preferred Supplier process for Accommodation, stationary and other repetitive requests in coordination with Procurement Officer and administration officer;
• Interact with vendors during the collection of quotations – explain Mercy Corps formats and ensure that vendors will use the provided forms;
• Ensures fair competition and strictly adhere to Mercy Corps procurement rules regarding vendor relations as described by Mercy Corps
• Interacts with contractors, in coordination with the Operations Manager and Program Managers;
• Ensures that the required documentation of supplies and transactions are completed to Mercy Corps standards. Maintains and updates the procurement files
• Raise payment request for vendor’s payments and monitor the status of each payment.

ASSET

• Read and has a clear understanding of the Mercy Corps Asset Management Manual and all procedures;
• Assists the Asset Controller with asset management. Identify assets during the course of procurement and notify the Asset Controller on receipts of assets;
• Participates in regular assets inventory and checks.
• Ensures that all the assets are maintained and in good condition. Check assets stickers regularly;
• Maintain inventories of Mercy Corps premises (non-expandable properties) conduct regular checks (quarterly);
• advise Operations Manager on any broken, damaged or destroyed equipment;

FLEET

• Read and has a clear understanding of the Mercy Corps Fleet Management Policy Guidelines;
• Ensure that all vehicles are safe and road-worthy;
• Ensure that all vehicles have proper on-board vehicle documentation;
• Schedule vehicle use to meet programmatic and operational needs;
• Ensure Vehicle Authorization is approved before leaving Mercy Corps Office;
• Oversees the vehicles movement plans;
• Maintains vehicles documentation, including log sheets, repairs logs and schedules Monitors
• vehicles fuel consumption
• Coordinate with HR in Maiduguri to ensure proper tracking of drivers HR files;
• Oversees the generator and inverter operation, monitoring the servicing schedule

ADMINISTRATION

• Read and has a clear understanding of the Mercy Corps Field Administration Manual and all procedures;
• Liaises with Operations Manager on renewal of office and Guesthouses rental agreements;
• Establishes and maintain appropriate filing systems for office correspondence. Receive and dispatch mail;
• Ensures that the office is run in a professional and responsible manner including hosting guests, cleaning, receptionist duties and general contact and liaison with outside agencies.
• Ensures that the office has sufficient office supplies.
• Co-ordinates any other necessary administrative and office management details.
• Makes all necessary travel and lodging arrangements for visitors
• Oversee the management of office consumable (office materials like stationery, cleaning & hygiene,): that will include: collecting the requests on monthly bases, maintaining the stock, monitoring the use.
• Facility management (cleaning, equipment repairs, utilities, water supply, green office considerations, facility keys management etc)
• Administrating communication, ensuring internet, printers are working, the staff has enough phone credit.
• Collect HR-related documentation and liaise with the country office on HR tasks
• Monitor the generator and inverter operation, monitoring the service schedule;
• Monitor generator fuel consumption
• Responsible for oversight of vehicle rentals including tracking of leases and payment.

OPERATIONS MANAGEMENT - SECURITY

• To act as the office Security Focal Point.
• If needed, conduct security risk assessments of core operational features and record and report findings;
• To ensure that compound guards remain an effective and credible deterrent;
• To ensure through comprehensive briefings, that all staff and visitors to are fully appraised of the risks, the prevailing security situation and any security procedures.
• To manage and maintain all security communications equipment

OTHERS

• Carries out other duties as assigned.
• The Operations Officer will conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

SUPERVISORY RESPONSIBILITY

Technical support for all operations assistants and administration staff.

Accountability
Reports Directly to: Operations Manager, Functionally reports to Field Manager

Works Directly with: MEL, Programs, Finance and Operations

KNOWLEDGE AND EXPERIENCE

• A Bachelor’s Degree in Supply Chain/logistics/operations Management discipline, business administration, public administration, commerce etc.,
• Minimum of 3 years of relevant experience in operational coordination and support functions with an international non-governmental organization or in the private sector;
• Experience in overseeing logistics operations and systems;
• Demonstrated experience in setting up and managing complex administration and operational systems;
• Minimum of 2 years of experience leading teams in humanitarian assistance and development field;
• Demonstrated understanding of complex emergencies, related security concerns, and appropriate responses to such emergencies;
• Excellent negotiation, representation, skills and the ability to work comfortably with an ethnically diverse staff;
• Excellent verbal and written communication, organizational, prioritization and computer skills in Microsoft Office applications are required;
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Proven records of successful training and capacity building of staff;
• Knowledge of Mercy Corps systems and procedures (particularly Mercy Corps procurement systems) is desirable;
• Ability and willingness to travel to unstable areas of the states and operate comfortably in these areas.

SUCCESS FACTORS

Ability to maintain high integrity in performing assigned responsibilities, excellent problem-solving skills, and ability to act as an intermediary between program and operations staff to ensure smooth process flow while maintaining a balance between program implementation and compliance with Mercy Corps and donor policies Fast thinker and creative problem-solving. Flexibility and creativity in planning. Ability to take initiative, learn quickly and be accountable for results. Ability to understand the larger picture while remaining focused on the details. Awareness of and sensitivity to multi-cultural international development work. Even temperament and a good sense of humour. Ability to get along and familiarize with nuanced roles and personalities. High-security awareness.

Interested candidates are requested to click HERE to create an account using your email address. Kindly indicate under the source question that you are a Current (or Former) Mercy Corps Team Member. The application closes on 31 March 2021.

go to method of application »

LOCATION: Bama, Borno State
POSITION STATUS: Full time, Regular
QUALIFICATION: BA/Sc. in relevant field required 
EXPERIENCE: 3 years

ABOUT MERCY CORPS
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM/ DEPARTMENT SUMMARY

Mercy Corps Nigeria’s humanitarian program aims to provide assistance to populations affected by the crisis in Northeast Nigeria. With funding from the Bureau of Humanitarian Affairs (BHA), Mercy Corps will continue its engagement in several interventions including but not limited to food assistance, non-food items, protection, livelihoods, WASH and capacity building of humanitarian response actors. Mercy Corps is scaling-up and expanding its humanitarian response in Northeast Nigeria to reach more beneficiaries with additional assistance in a wider geographic area under the project titled Addressing Diverse and Acute Primary Threats (ADAPT) to Human Security in North-Eastern Nigeria.

GENERAL POSITION SUMMARY

The Gender and Protection Program Officer is responsible for the implementation of Protection sector activities including the mobilization of women’s groups, training on topics such as psychological first aid, and sexual and gender-based violence (SGBV), and the validation of referral pathways in Borno state, Northeast Nigeria. With the support of the Protection Coordinator, s/he will also advise and build the capacity of other sector teams on gender and protection mainstreaming and best practices. S/he will report directly to the Protection Coordinator and will work closely with other sectors.

ESSENTIAL JOB RESPONSIBILITIES
STRATEGY & VISION

• Oversee the implementation of protection activities and ensure adequate gender mainstreaming across program field locations;
• Develop activity work plans and manage day-to-day activity implementation related to protection;
• Ensure that program implementation mainstreams gender and protection in coordination with other sectors in line with best practices;
• Ensure that beneficiaries are effectively targeted according to vulnerability criteria;
• Lead where necessary community meetings to identify protection concerns.
• Establish and maintain effective program reporting, and monitoring and evaluation systems (to track, analyze and report on results) for both internal and external use;
• Integrate community approaches, protection mainstreaming, gender sensitivity and capacity building into all activities as appropriate;
• Ensure program filing system is in place, adheres to internal and donor regulation and filing is regularly maintained;
• Adhere to all MC policies related to security, operations and transport/ logistics information related to programming.
• Support orientation for all new staff on MC guidelines on gender and protection mainstreaming. If necessary, organize capacity building sessions for other sector staff on gender and protection.
• Provide weekly field reports, capturing activities progress, lessons learned, success stories on the project as well as the general situation and community updates and needs.
• Report on any problems encountered in the field such as project participant complaints, local authority interference, and security threats to MC staff and activities. Coordinate with MC Security Officer and Protection Coordinator on any threats to MC staff and activities.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned.

PROGRAM MANAGEMENT

• Oversee program startup and ongoing program management and administration of teams across various field locations.
• Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
• Ensure that beneficiaries are effectively targeted according to established vulnerability criteria.
• Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as psychosocial and capacity building of partners.
• Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
• Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
• Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
• Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

TEAM MANAGEMENT

• Develop the capacity of the team, deepen understanding of their roles and assist with career development.
• Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient and lead team members as necessary.

FINANCE & COMPLIANCE MANAGEMENT

• Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
• Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

INFLUENCE & REPRESENTATION

• Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
• Communicate effectively to ensure overall project targets and donor obligations are met.

SECURITY

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

SUPERVISORY RESPONSIBILITY

S/he will supervise Gender and protection Program Assistants

Accountability
Reports Directly to: Protection Coordinator
Works Directly with: Finance, Program, MEL, and Operation Teams.

KNOWLEDGE AND EXPERIENCE

• BA/Sc. in relevant field required;
• 3 years of experience working on the development, implementation, administration and compliance of a field-based international development or humanitarian program; general gender and protection mainstreaming experience & knowledge required.
• Experience with conducting gender analysis, protection assessments, monitoring and evaluation and other learning efforts required.
• Demonstrated strengths in analytical skills, monitoring and evaluation, and report writing
• Strong interpersonal, intercultural and communication skills
• Excellent oral and written skills and computer skills

SUCCESS FACTORS
The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building. S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments and make effective written and verbal communication a priority.

Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Interested candidates are requested to click HERE to create an account using your email address. Kindly indicate under the source question that you are a Current (or Former) Mercy Corps Team Member. The application closes on 31 March 2021