Job Vacancies at FHI 360

Requisition: 2022200026
Job Code: ITEC80011
Job Family: Information Technology
Compensation Band: L
FLSA: Exempt
Travel Requirements: Less than 10%

Job Summary

• Responsible for the development and day-to-day maintenance and enhancements of the Power Platform application systems in test and production operations, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Responsibilities also include building solutions for Monitoring and Evaluation projects using Power Platform, root cause analysis, management communication, and client relationship management in partnership with Infrastructure Service Support and Operations team members. Ensures all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines.
• Acts as an internal expert in terms of the assigned system and is responsible for knowing what changes have been made to the base system.
• Plays a critical role in delivering high-quality service and support to various levels of internal users. Conducts technical and analytical work in developing, designing, and/or analyzing technical solutions for clients.
• Assesses new software products and solutions. Duties include participation in client needs assessments, evaluating hardware and platform availability, and software requirements.

Accountabilities

• Assists in the evaluation, development, and implementation of company systems, including custom developed, off-the-shelf, and/or hosted solutions.
• Participates in code and design reviews.
• Develops new system components to include graphic user interfaces, software programs, database interfaces and reports for analyzing and collecting data using Microsoft 365 Power Platform
• Build low-code applications for projects in the field to address robust data capture needs for Monitoring and Evaluation.
• Design end-to-end solutions that improve collaboration, productivity, and knowledge sharing
• Troubleshoots basic software malfunctions, maintaining existing programs and make appropriate modifications based on changes in business environment, equipment, personnel and/or errors in existing programs.
• Ensures the consistent and reliable use of all code management and library systems assuring available, reproducible, and reusable programs.
• Coordinates with company employees and consultants, on-site and in the field.
• Works with IT (ITIL Lifecycle) and project teams to analyze and clarify operational and platform requirements.
• Executes development process for assigned work products within the scope of change/release management for enhancements and projects.
• Ensures system documentation is up to date, including data related to incidents and enhancements.
• Updates system documentation per the change/release process.
• Contributes to definition of standards, best practices and maintenance of applications.
• Determines project scope, timelines and provide quotes on development efforts.
• Leads code and design reviews.
• Develops tools to streamline development efforts.
• Defines and mentor staff in standards, best practices and maintenance of applications.
• Assists in managing flow of change request activities including assignment of programmer and documentation to be updated.
• Works with development team(s) to update project plans and track projects. Assists in managing overall scheduling and timeline across projects.
• Participates in business requirements definition and documentation.
• Coordinates with product vendors for technical support.

Problem Solving & Impact:

• Integrates knowledge and skills from other specialties to address moderate to complex work assignments and problems.
• Supports technology applications by exploring and adapting to changing technologies.
• Independently applies technical judgment to work assignments to achieve desired outcomes.
• Proactively verifies problem resolution. Independently resolves routine and non-routine problems. Performs diagnostics on assigned software and/or hardware. Makes suggestions for technical modifications to prevent future problems.

Supervision Given / Received:

• Oversee and facilitate the work of others (Developers and other analysts) in support of the project execution process.
• Train entry-level Application Analysts.
• Provide guidance and support the users in their efforts to become proficient in the use of the applications.
• Consults with clients and higher- level technicians and analysts to resolve technical problems and ensure client satisfaction.

Education

• Bachelor's Degree or its International Equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems or Related Field.

Experience:

• 5 - 8 Years of related work experience.
• Knowledge and experience of databases (Oracle, SQL Server, etc.).
• Knowledge and experience with writing technical requirements, test scripts and knowledge of software programming languages and technologies.
• Experience in a Software as a Service (SaaS) environment
• Experience customizing SharePoint lists and disparate systems with PowerApps
• Experience developing PowerApps model
• Ability to communicate technical information clearly and concisely to technical and nontechnical users.
• Ability to initiate majority of relevant tasks, specify and plan activities for task accomplishments and notify supervisor of variances. Prior experience working in a non- governmental organization (NGO).

Applied Knowledge & Skills:

• Participates in projects and initiatives as a project resource.
• Design appropriate system solutions, translate business requirements into system specifications.
• Experience in Power Platform (Power Apps, Power Automate, Power BI)
• Setup, configure, or develop business applications to support business requirements.
• Develop and execute system test plans.
• Develop and execute plans for deploying the applications into production.
• Identify and resolve project issues to further the project execution process.
• Troubleshoot issues in the use and functioning of the applications.
• Work with technical developers and database administrators to correct issues in the functioning of the applications.
• May assist in the use of a combination of data modeling, information engineering, mathematical model building, sampling, and accounting principles to ensure efficient and comprehensive designs.
• Coordinate with application vendors as needed in the support process.
• Administer applicable security in adherence to the application’s access request and approval procedure(s). Provide regular communication on the status of assignments, requests, and projects.
• Understanding of the current licensing models used by Microsoft for Power Platform and Power BI
• Integration knowledge for Power Apps connectors
• Bilingual in French and Arabic preferred.

Typical Physical Demands:

• Typical office environment. Ability to sit and stand for extended periods of time; ability to lift 5-25 lbs.  

Technology to be Used:

• Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.

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Requisition: 2021202508
Band: MM
Supervisor: A&T Nigeria Country Director

Project Summary

• The Nigeria Alive & Thrive (A&T) MIYCN social and behavior change program focuses on improving the delivery and expanding the coverage of MIYCN interventions that contribute to reducing maternal, newborn and child mortality and morbidity. A&T will work across the public and NGO sectors to improve MIYCN through A&T’s four components: advocacy, interpersonal communication and community mobilization, mass communication, and strategic use of data. 
• At the national level, A&T will predominantly work with its public and NGO sector partners to improve the implementation, monitoring, and enforcement of key MIYCN policies (e.g., Code of Marketing of Breastmilk Substitutes; maternity leave; workplace support; breastfeeding-friendly health care and delivery facilities).  A&T will also work in seven states - Lagos, Kaduna, Kano, Bauchi, Yobe, Borno, and Sokoto - to apply the four components to reach households, communities, and facilities with targeted, age-appropriate social and behavior change communication (SBCC) messaging on MIYCN practices.
• At both the national level and in the seven states, emphasis will be to build the capacity of the public sector (primary healthcare facilities) and local NGOs/CBOs to improve MIYCN practices, advance MIYCN policies, expand the promotion of positive social norms, and extend timed and age-appropriate behavior change messaging through commercial facilities to households and communities.
• Alive & Thrive Nigeria is funded by the Bill & Melinda Gates Foundation and managed by FHI Solutions.

Responsibilities

• Facilitate partner NGOs/CSOs’ self-assessment of their organizational and financial capacities using tools such as the Organizational Performance Index (OPI) and Organizational Capacity Assessment (OCA).
• Collaborate with partner NGOs/CSOs to facilitate training and development plans based on OPI and OCA results and informed by a capacity building approach.
• Work with field-based coordinators to provide partner NGOs/CSOs with one-on-one hands-on mentoring and learning, on-demand TA, learning-by-doing activities, group trainings, and relationship building with local government; ensure partner NGOs/CSOs meet goals identified in training and development plans.
• Engage partner NGOs/CSOs in sustainability support and activities related to project implementation.
• Increase partner NGOs/CSOs’ abilities to engage constructively and effectively with local government officials, including policy makers, mid-level officials, and frontline service providers.
• Any other duties as may be assigned.

Knowledge Management and Learning:

• Stay abreast of the latest trends and best practices in the capacity building community to aid experimentation and innovation.
• Contribute to the development of a performance measurement system for NGOs/CSOs, including recommendations for the institutionalization of this system within existing local structures.
• Work with government bodies like the Nursing and Midwifery Council of Nigeria (NMCN) and the project technical team to develop MIYCN modules for schools of nursing and midwifery and facilitate implementation and monitoring.
• Work with the Nutrition/MIYCN Senior Technical Advisor to generate new evidence and to identify good practices for replication.
• Provide guidance and trainings for the other team members wherever it is necessary.
• Work closely with communication and knowledge management to document partner NGOs/CSO success stories for knowledge sharing, reporting, and replication.

Management and Leadership:

• Build strong relationships with NGOs/CSOs and external actors, focus on impact, and result for the partners and respond positively to critical feedback.
• Demonstrate openness to change and ability to manage complexities.
• Work effectively with the team, show conflict resolution skills, and demonstrate mentoring.
• Demonstrate strong oral and written communication skills.

Education

• A Master’s Degree in Business, Public Health, or related field of study and at least 8 years of experience or a Bachelor’s Degree in a related field and at least 12 years of relevant work experience.

Experience:

• At least 8 years of experience providing training, mentoring, and TA to local NGOs/CSOs and state and local governments, especially in health, in Nigeria or any other low-and middle-income countries.
• Experience with international donor-supported projects (e.g., USAID and CDC)
• Demonstrated ability to manage projects and consultants, and to set realistic priorities, and plan for the successful implementation of activities required.
• Demonstrated ability to work well with others and to develop and maintain compatibility among project staff, subcontractors, consultants, and sub grantees required.
• Demonstrated ability to design and adapt tools and document success stories and project learning for replication.
• Experience with development of presentations to senior leadership and high-level partners.
• Excellent written and oral communication skills in English.
• Ability to work with a high level of independence, using own initiative.
• Willingness to be co-located with Local Partner to provide technical assistance.
• Comfortable with multitasking: handling multiple projects simultaneously, and ability to prioritize assignments.

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Requisition: 2021202504
Band: MM
Supervisor: A&T Nigeria Country Director

Project Summary

• The Nigeria Alive & Thrive (A&T) MIYCN social and behavior change program focuses on improving the delivery and expanding the coverage of MIYCN interventions that contribute to reducing maternal, newborn and child mortality and morbidity. A&T will work across the public and NGO sectors to improve MIYCN through A&T’s four components: advocacy, interpersonal communication and community mobilization, mass communication, and strategic use of data. 
• At the national level, A&T will predominantly work with its public and NGO sector partners to improve the implementation, monitoring, and enforcement of key MIYCN policies (e.g., Code of Marketing of Breastmilk Substitutes; maternity leave; workplace support; breastfeeding-friendly health care and delivery facilities). 
• A&T will also work in seven states- Lagos, Kaduna, Kano, Bauchi, Yobe, Borno, and Sokoto—to apply the four components to reach households, communities, and facilities with targeted, age-appropriate social and behavior change communication (SBCC) messaging on MIYCN practices.
• At both the national level and in the seven states, emphasis will be to build the capacity of the public sector (primary healthcare facilities) and local NGOs/CBOs to improve MIYCN practices, advance MIYCN policies, expand the promotion of positive social norms, and extend timed and age-appropriate behavior change messaging through commercial facilities to households and communities. Alive & Thrive Nigeria is funded by the Bill & Melinda Gates Foundation and managed by FHI Solutions.

Position Summary

• The A&T Nigeria Nutrition/Maternal Infant and Young Child Nutrition (MIYCN) Advisor will work as part of the A&T Nigeria senior technical leadership team led by the A&T Nigeria Country Director.
• The Nutrition/MIYCN Advisor is responsible for providing MIYCN and nutrition technical leadership to the Government of Nigeria’s National Strategic Plan of Action for Nutrition, specifically the FMOH; international donors, agencies, and projects; private/commercial and NGO representatives and projects; and other partners and stakeholders to help in the design, implementation, monitoring, and improvement of MIYCN social and behavior change communication strategies, approaches, and intervention designs towards the improvement of maternal nutrition, breastfeeding and complementary feeding practices.
• This position helps A&T Nigeria provide capacity building (technical assistance and training) at the federal level in Abuja, and in the project states for the four components that A&T will work through: policy and advocacy; interpersonal communication and community mobilization; mass communication; and strategic collection and use of data. The position will also ensure the quality and accuracy of MIYCN messages, materials, tools, and indicators being developed and utilized in A&T’s program as well as with other MIYCN-related programs in the public and NGO sectors.  
• This position will communicate, connect, and coordinate with other A&T HQ and A&T Nigeria office technical staff, subcontractors, partners, government and NGO stakeholders, and international donors to ensure successful design and implementation of the large and complex portfolio of activities expected in A&T Nigeria’s program. This position will provide highest level MIYCN/nutrition strategic program and technical leadership and quality assurance in Nigeria.

Essential Job Functions
Technical Leadership and Quality Assurance:

• Ensure the MIYCN technical and program integrity of the GON’s programs, partners, and projects to improve maternal, infant, and young child nutrition practices towards the goal of stunting reduction. This position will work closely with the Capacity Building Advisor.

General Roles / Responsibilities

• Serve as a technical and program advisor to GON, international donors, private sector and NGO leaders in various national working groups and task forces related to the National Strategic Plan of Action for Nutrition.
• Support the strategic planning and coordination of MIYCN and MIYCN-sensitive BCC programs in the context of the National Strategic Plan of Action for Nutrition. Provide oversight to the same collaborative approach at the state levels.
• Support and guide the work of the A&T Nigeria Senior Leadership Team as it works with its partners to provide capacity building (TA and training) in advocacy and policy, interpersonal communications and community mobilization, mass communication and strategic collection and use of data
• Provide in-service technical and program leadership input to ensure a high quality of messaging, BCC materials, training, supportive supervision, and monitoring is conducted and distributed through A&T’s partnerships, and especially within the FMOH, and with partners in project states.
• This includes skills training of trainers, message and interpersonal materials/job aids development, supportive supervision strengthening for front line workers (Primary Health Care, private/commercial services, NGO projects). This involves examining, strengthening, and building capacity to improve the quality of interpersonal communication within and from the supervisor, health care worker, and community volunteer to the community and households.

Specific Roles / Responsibilities include:

• Provide technical direction, coordination, and implementation support to the FMOH nutrition/MIYCN activities
• Support and guide the work of the A&T Nigeria Senior Leadership Team as it oversees an “at scale” state implementation of the project.
• This includes providing technical assistance and training directly to the A&T Nigeria staff hired and based in the project states and to NGOs/CBOs subcontracted to conduct advocacy and policy, interpersonal communication and community mobilization, mass communication, and strategic collection and use of data.
• Support initiatives which provide advocacy, guidelines, and materials development to medical, nursing, and health education institutions, including pre-service curricula development for medical, nursing, health education schools and programs in the university setting.

Other Roles / Responsibilities:

• Contribute to the development of A&T annual work plans and project reports, and ensure timely reporting and responses for information to HQ
• Actively participate in, contribute to, and in some cases conduct or help facilitate major A&T program development and implementation activities (strategic planning, program presentations, advocacy and policy meetings, workshops, etc.), as appropriate
• Work closely with A&T Nigeria Senior Leadership Team and Country Director to leverage other international donor and private sector resources to complement and extend project reach
• Generate and document new evidence on MIYCN programming/interventions based on the A&T project inputs
• Present program results, based on program experience, M&E, and evaluation data to the GON, projects and partners, and other professional colleagues and organizations, both in country and internationally
• Other duties as assigned.

Required Skills and Qualifications
Education:

• M.Sc. in one of the following or related fields:Human Nutrition, International Public Health, Behavior Change Communications, Behavioral Science.

Experience:

• At least 12 years of relevant experience in Nigeria (similar global experience may be acceptable) required with at least 5 years in a senior technical leadership role providing technical input to a large-scale nutrition or public health project across multiple levels (and sectors). Work experience with international projects and donors also preferred.
• Extensive knowledge of maternal, infant, and young child nutrition.
• Recent senior technical and program work experience (3-5 years in the last 10 years) in Nigeria (similar setting may be acceptable).
• Extensive public health/nutrition field experience in designing, implementing, monitoring, and reporting on capacity building in more than one component (policy and advocacy, interpersonal communication and community mobilization, mass communication, strategic collection and use of data)
• Familiarity with nutrition indicators especially MIYCN data collection, analysis, strategic data use, and report-outs.

Skills:

• Ability to work independently, assess priorities, and manage a variety of activities while communicating, connecting, and collaborating with HQ and field office staff, subcontractors, and a broad coalition of government, NGO, and international project partners
• Strong interpersonal, supervisory, and organizational skills
• Excellent problem-solving skills
• Excellent writing, editorial, training, and communication skills, including strong presentation skills.

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Requisition: 2022200023
Locations: Cross River and Taraba

Position Description

• Interns, Community Mobilization will ensure effective mobilization and engagement with the various stakeholders at community and LGAs level for successful project implementation.

Essential Job Functions

• Support community-driven approaches to COVID-19 response activities.
• Facilitate stronger linkages and partnerships between the project and other implementing partners.
• Implement project community engagement strategies.
• Lead advocacy efforts to mobilize political and social commitment and human resources for the project at all levels.
• Establish/strengthen referral systems for COVID-19 case management
• Provide social mobilization efforts at all levels as well as work closely with various partners and broad range of stakeholders that include TBAs, Faith Based Leaders, Traditional and Paramount Leaders, Youth, CSOs and LGA PHC units to conduct mobilization activities at all levels in order to increase uptake of COVID-19 prevention and mitigation activities.
• Coordinate mapping exercises and documentation of community resources (TBA/FBO/CSO/CBO relating to COVID-19 response in order to ascertain positive engagement.
• Identify community issues/challenges and develop strategies to address these issues/challenges for effective implementation of the campaign portfolio
• Conduct regular coordination meetings with the LGA social mobilization team to ensure an integrated and comprehensive approach to community mobilization, advocacy, and networking.
• Prepare regular reports and other briefs on mobilization activities to project coordinator.
• Other duties as may be assigned periodically.

Qualifications and Requirements

• The candidate should possess a Bachelor's Degree in Public Health, Nursing, Sociology, Community Development, Social Work and Social Administration or Social Sciences.
• Familiarity with Nigerian public sector health systems and NGOs and CBOs is highly desirable.

Knowledge, Skills & Attributes:

• Knowledge of health and other related public health issues for Cameroon refugees in Nigeria specifically.
• Sensitivity to cultural differences and understanding of the social, political and ethical issues in program implementation and maintaining confidentiality.
• Ability to work well with others and maintain compatibility among project staff, subcontractors, consultants and recipients of assistance.
• Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
• High degree of proficiency in written and spoken English communication.
• High degree of proficiency in all the local languages is highly desirable.
• Well-developed computer skills.