Job Vacancies at EHA Clinics

Mission Objective

• At EHA Clinics Laboratory, our mission is to consistently deliver the highest quality of laboratory services, tailored to meet the unique needs of our clients. We are dedicated to upholding professional excellence, ensuring that every examination we conduct is fit for use. Our commitment extends to the continuous improvement of our Quality Management System, embracing the principles of ISO 15189:2022 and JCI Ambulatory Standard. Through unwavering dedication to quality and compliance, we aim to set the standard for excellence in healthcare diagnostics, fostering trust and well-being within our community.

Duties And Responsibilities

PURPOSE

• Compile and analyzes body fluids, tissue, and other substances to determine normal or abnormal findings.
• Gather and organizes work by matching computer orders with specimen labeling; sorting specimens; checking labels; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
• Perform molecular diagnostics such as PCR using open and closed systems. Perform hematology, chemistry, immunology and microbiology tests as required. Perform infectious disease testing including COVID-19.

ENGAGEMENT

• Identify and communicates abnormal results by alerting supervisory personnel, the patient, physician, or nurse.
• Communicate with patients and family members in a professional, compassionate and respectful manner to facilitate healthcare delivery as a team member.

DELIVERY

• Process and enhances laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Operate sophisticated equipment and instruments to perform diagnostic tests and assays following standard operating procedures. Contributes to a safe and secure environment for patients, visitors, physicians, and co-workers by following established standards and procedures
• Process and maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.

Targeted Specializes Knowledge

• Minimum 3 years’ working experience in a Medical Laboratory, Clinic or hospital.
• A minimum Bachelor of Science degree in laboratory science from an accredited university.
• Additional training and experience in molecular diagnostic techniques such as PCR
• Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
• Candidates must possess a current practicing license. Relevant Certification will be an added advantage.

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Mission Objective  

• Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
• The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum. They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.

Duties And Responsibilities

PURPOSE

• Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
• Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules. 
• Sales of clinical products such as membership packages e.t.c
• Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc

ENGAGEMENT

• Providing information about the services and products of the Clinics when visitors make an enquiry. 
• Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
• Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.

DELIVERY

• Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c 
• Supports managers and employees through a variety of tasks related to organization and communication
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Targeted Specialized Knowledge 

• Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company.
• Bachelor’s degree or an OND in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.

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Mission Objective 

• The distribution warehouse department is committed to providing high quality and cost-effective products and services to our valued partners and customers in line with our organization’s mission and vision.
• The pharmaceutical sales representative is responsible for promoting the sale of cost-effective and high quality healthcare products to meet departmental and organizational goals. He/she actively engages with trade customers and healthcare professionals to build trust, drive sales growth, and foster long-term business relationships. Additionally, he/she provides accurate product information, promptly addresses customer needs, and ensures the timely delivery of supplies.

Duties  And Responsibilities 

 PURPOSE

• Examine delivery of Pharmaceutical services for consistency and conformity with established guidelines/approaches;
• Identify and recruit community pharmacies and PPMVs as screening centers.
• Reconcile data related to service delivery, identify areas/challenges to sustaining service and standards;                 

ENGAGEMENT

• Work with the warehouse team to develop and implement strategies to ensure a consistent marketing message, sales growth, and increased portfolio liquidation.
• Build positive trust relationships with healthcare partners to influence targeted groups in the decision-making process.
• Assess interested premises and coordinate training of pharmacy staff on eye screening.
• Attend sales meetings, conference calls, training sessions, and symposium circuits as required. 

DELIVERY

• Anticipate operational and systematic issues affecting timely delivery of services (specify area) that sustain continuity in the provision of service
• Monitor and analyze data and market conditions to identify competitive advantage.
• Keep accurate records and documentation for reporting, feedback, and strategy planning.

Targeted Specialized Knowledge 

• A minimum of a Bachelor's degree.
• Minimum 3 years proven experience in Pharmaceutical and Consumer Product Sales  and promotion in the Northern Part of Nigeria with proven customer relationships.
• Proven track record of meeting and exceeding sales targets.
• Customer service skills.

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Mission Objective

• The Communications Department provides strategic and creative services in communications critical to achieving the organization’s mission through fostering effective stakeholder engagement, building brand awareness, and promoting the organization's key messages. Providing overall media support to EHA Clinics in scaling it’s mission.

Duties & Responsibilities 

PURPOSE

• Lead digital execution and participate in digital campaigns—across email, website, print and social media—of programmes and projects across offices and Regions throughout the year.
• Provide strategic leadership to the Communications Team members.
• Develop and execute a multi-channel communications strategy and plan, driving a coherent and planned approach to producing communication and publications for EHA Clinics. Organize and streamline service offerings into customer friendly concepts
• Serve as editor, managing the publication process, ensure alignment with overall communications strategy. And leads crisis management in cases of bad publicity.
• Develop and execute social and print media campaigns for key days, themes, and priority upcoming content.

ENGAGEMENT

• Prepare and manage all communications material and work in collaboration with the communications team and other functions to ensure consistency of message and alignment of content.
• Supervise internal communication systems (newsletters, emails, corporate announcements).
• Develop and deliver a winning communications strategy and work closely with external agencies to plan and deliver proactive media relations, campaigns, as well as work with them to react to emerging/trending news stories when required.
• Seek regular opportunities for the Leadership Team to engage with major foundations, corporate partners, and other organizations on social media and curate up-to-date lists of key accounts.

DELIVERY

• Develop and monitor communications calendar, manage communications committees to align and receive prompt feedback on plans. Research and collect information and data for content and communications strategy.
• Coordinate and vett content for the EHA Clinic’s website including its blog, ensuring it is up-to-date and optimized for SEO, customer consideration, and conversion. Track and record media mentions related to EHA Clinics’ work
• Publish a variety of digital content with a focus on producing engaging web pages that are visually appealing and provide an overall rich experience for partners and visitors.
• Manage social ad campaigns and other promotions; track and share results for continuous improvement to targeting and segments. Ensure a detailed error-free reporting of activities, to the Leadership, occurring in the Communications team for timely and efficient publication on a monthly basis.

Targeted Specialized Knowledge

• A degree in Communications, Public Relations, Journalism, Marketing, or a related field is generally required. A master's degree is added advantage.
• Excellent ability to craft messages and engage audiences across different platforms.
• Ability to develop and execute communication strategies aligned with organisation goals.
• Expertise in PR tactics and maintaining brand consistency
• Above 5years experience in communications, PR, marketing, or media is often required. This includes experience managing communications campaigns, social media strategies, and public relations efforts.

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Mission Objective 

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Senior Officer,Client Engagement  will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue. The Client engagement Associate will be required to ensure customer conversions and retention. The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them. The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

Duties And Responsibilities 

PURPOSE

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

ENGAGEMENT

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

DELIVERY

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

Targeted Specialized Knowledge 

• Minimum of Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.