Job Vacancies at Deloitte

Job Summary

The Lead, Strategist (Corporate Performance & Monitoring) will be responsible for driving the strategic performance agenda across all managed healthcare facilities in Imo State. This role will be responsible for ensuring the effective monitoring, evaluation, and reporting of organisational objectives, supporting the continuous improvement of healthcare delivery. By providing actionable insights and fostering a culture of data-driven decision-making, the position directly contributes to the agency’s mission of enhancing patient outcomes and operational excellence.

Responsibilities

• Develop and implement frameworks for monitoring corporate performance against strategic goals and KPIs.
• Lead the analysis and interpretation of performance data to inform executive decision-making and resource allocation.
• Coordinate cross-functional teams to ensure alignment with organisational strategy and regulatory requirements.
• Prepare and present regular performance reports, highlighting trends, risks, and opportunities for improvement.
• Drive initiatives for process optimisation and support the adoption of best practices in healthcare management.

Qualifications

• 6-10 years experience in healthcare administration, strategy, or performance management, preferably within a hospital or public health setting.
• Bachelor’s degree in Healthcare Administration, Business Management, Public Health, or a related field; Master’s degree or relevant professional certification (e.g., PMP, Lean Six Sigma, Balanced Scorecard) is highly desirable.
• Proven expertise in data analysis, strategic planning, and project management.
• Strong communication, leadership, and stakeholder engagement skills.
• Demonstrated ability to manage multiple priorities and deliver results in a dynamic, mission-driven environment
• Must be a resident of Imo State or open to relocation.

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Job Summary

The Assistant Director, Quality Assurance (Monitoring and Evaluation) will lead the development, execution, and continuous strengthening of the organisation’s quality assurance and M&E systems to ensure high standards of patient care, service delivery, and organisational performance. This role focuses on improving clinical outcomes, enhancing operational efficiency, and promoting a culture of continuous quality improvement. Through robust monitoring frameworks, data-driven evaluations, and organisation-wide quality initiatives, the position ensures that services meet established quality benchmarks, national health standards, and patient safety expectations.

Responsibilities

• Design and implement comprehensive monitoring and evaluation frameworks to track service delivery quality, patient outcomes, operational efficiency, and strategic performance indicators.
• Lead development and periodic review of quality assurance tools, standards, SOPs, and clinical governance protocols across the organisation.
• Coordinate routine quality assessments, patient safety audits, data quality reviews, and performance evaluations across clinical and non-clinical units.
• Analyse quantitative and qualitative data to identify performance trends, quality gaps, risks to patient outcomes, and opportunities for improvement.
• Produce high-quality dashboards, evaluation reports, and performance briefs to inform leadership decision-making and strategic planning.
• Support clinical and operational teams in implementing quality improvement projects, root cause analyses, and corrective/preventive action plans (CAPA).
• Strengthen organisational adherence to national quality and patient safety standards, accreditation requirements, and continuous quality improvement practices.
• Lead capacity-building initiatives on M&E principles, quality improvement tools, data utilisation, and performance reporting.
• Facilitate multidisciplinary quality review meetings, morbidity and mortality reviews, and patient safety learning forums.
• Collaborate with department heads to embed quality culture, improve workflow efficiency, and ensure sustained performance improvement.

Qualifications

• 10–15 years’ experience in quality assurance, monitoring and evaluation, performance improvement, or clinical governance within the healthcare sector, with at least 3 years in a senior or supervisory role.
• Bachelor’s degree in Public Health, Health Services Management, Epidemiology, Statistics, or a related field; a Master’s degree or recognised quality certification (e.g., CPHQ, HQS, M&E certification) is highly desirable.
• Demonstrated experience designing and implementing M&E systems, quality frameworks, and data-driven performance improvement initiatives in a healthcare environment.
• Strong analytical capabilities with proven competence in data interpretation, performance measurement, and healthcare quality methodologies.
• Solid understanding of national healthcare quality standards, patient safety frameworks, and hospital quality improvement practices.
• Excellent communication, leadership, stakeholder engagement, and facilitation skills.
• Must be a resident of Imo State or open to relocation.

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The successful candidate under minimum supervision, will drive and support Compliance, Financial Crime & Commercial functions by attending to Compliance objectives, requirements, and reporting obligations & Commercial Contracting as well as other Commercial initiatives as and when required, and Financial Crime obligations as applicable to West Africa region. 

Other responsibilities to be performed by the ideal candidate includes the following:

• Internal Audit Reviews.
• Compiling and reviewing Legislative and Financial Crime Risk Assessments with expertise to apply and report on the legislative landscape as applicable to West Africa and attend to required and agreed mitigations. Compile reports as required to demonstrate effectiveness.
• Ability to interpret legislative requirements effectively and to apply to West Africa operations (provide guidance to Service Lines, both internally and on client engagements). 
• Attend to specific commercial contracting queries. Advise and guide on standard terms and conditions and escalate when required.
• Provide legal advice to Service Lines.
• Research and draft of internal Legal Opinions.
• Draft bespoke contracts, evaluating the services in scope and ensuring mitigation of contractual risks. 
• Engage with clients on contractual matters and support service lines with contractual agreements.
• Establish and maintain strong internal business relationships within area of expertise. Collaborate, understand, and share best practices.
• Advise and support Service Lines in identification and implementation of innovative solutions to issues arising within area of expertise.
• Follow the Privacy Impact Assessment and VCRA (Vendor Cyber Risk Assessment) process (by collaborating with Stakeholders) and escalate/ obtain input when required.
• Managing Information Loss Incidents with relevant stakeholders in terms of the Disciplinary Framework, incl. overall management and oversight of West Africa Panel meetings for Deloitte Asset losses and damages. 
• Attend and execute on Information Protection requirements, incl. notification to applicable Regulators on Information / Privacy investigations as per prescribed Deloitte Africa Process.  

Qualifications

• A bachelor’s degree (LL.B., B.L., etc.) in Law
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only.
• A fair understanding of Risk Management and Regulatory requirements for different industries will also be valuable.
• Have a minimum of 5 years' work experience within the function.
• Be of proven integrity, giving attention to confidentiality requirements.
• Possess excellent writing and oral communication/presentation skills.
• Have ability to maintain a professional outlook and carriage at all times.
• Have indepth knowledge of specific internal systems.
• Good MS Word, MS Excel, and MS PowerPoint Skills.
• In-depth functional and business knowledge.
• Experienced in successful execution of complex projects.
• Recognized as a skilled presenter.
• Excellent report writing skills.
• Exceptional communication skills, both written and verbal.
• Dynamic interpersonal and relationship building skills.
• Robust internal Service Line and Client delivery focus.
• Highly adaptable, managing change and ambiguity with ease.