Job Vacancies at Credit Direct Limited

Responsible for designing, developing, and maintaining software applications that meet business requirements. This role involves collaborating with cross-functional teams to deliver high-quality software solutions and providing technical leadership within the development team.

RESPONSIBILITIES:

Software Development

• Design, develop, test, and maintain software applications in alignment with business needs.
• Write clean, efficient, and maintainable code following best practices and coding standards.
• Conduct code reviews and provide constructive feedback to team members.
• Work closely with product managers, designers, and other stakeholders to understand requirements and translate them into technical specifications.
• Collaborate with QA engineers to ensure thorough testing and quality assurance of software applications.
• Communicate effectively with team members and stakeholders to ensure alignment and understanding of project goals and timelines.

Technical support & Problem Solving

• Create and maintain technical documentation for software applications, including design specifications, code comments, and user guides.
• Ensure that documentation is up-to-date and accessible to relevant team members. Identify, troubleshoot, and resolve software defects and performance issues.
• Continuously improve existing software applications by refactoring code and optimizing performance.
• Stay updated with the latest industry trends, technologies, and best practices to bring innovative solutions to the team.

Technical Leadership

• Provide technical guidance and mentorship to junior engineers and development teams.
• Lead the development of complex features and modules, ensuring they meet quality and performance standards.
• Participate in architectural discussions and contribute to the technical direction of projects.

Requirements

• 5-7 years of backend development experience, with a proven track record in building, scaling, and maintaining robust applications.
• Extensive experience leading and delivering complex, high-impact software projects, with strong collaboration across cross-functional teams.
• Deep expertise in Node.js and its ecosystem, including frameworks like Express.js and Nest.js, and proficiency in developing RESTful and GraphQL APIs.
• Strong command of JavaScript and TypeScript for backend development, with additional familiarity in languages such as Python or Go considered a plus.
• Solid knowledge of backend architectures and development best practices, including asynchronous programming, microservices, and serverless functions.
• Experience with backend frameworks and tools such as Docker, Kubernetes, and database technologies like MongoDB, PostgreSQL, or Redis.

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Responsible for developing and executing strategies to drive merchant acquisition, engagement, and retention across the Integrated Channels division. This role involves leveraging data-driven insights, optimizing marketing campaigns, and collaborating with cross-functional teams to achieve business growth objectives.

Job Details

Growth Strategy Development & Innovation:

• Develop and implement comprehensive growth strategies to drive merchant acquisition, engagement, and retention. 
• Identify and capitalize on new market opportunities to expand the merchant base. 
• Manage the relationship with the merchant sales structure to ensure alignment with growth objectives. 
• Collaborate with marketing, product, and sales teams to design and execute growth initiatives. 
• Stay updated on industry trends, emerging technologies, and best practices in growth marketing. 
• Experiment with new growth channels and tactics to drive innovation. 
• Propose and test new product ideas and features to enhance merchant engagement. 
• Work closely with product, sales, and customer service teams to align growth strategies with business goals. 
• Foster strong relationships with key stakeholders to ensure successful implementation of growth initiatives. 
• Spearheads strategic partnerships by fostering collaboration with merchant sales, driving cross-functional alignment, and translating partnership opportunities into impactful growth initiatives. 

Customer Journey Optimisation:

• Map and optimize the merchant journey to enhance the overall customer experience. 
• Implement strategies to improve merchant onboarding, engagement, and retention rates. 
• Identify and address pain points in the merchant’s customer journey. 
• Onboarding merchants in identified key sectors or industries and enhance the user experience. 

Performance Tracking, Campaigns and Insights:

• Monitoring and engaging merchants towards growth goals and identify areas for improvement. 
• Plan, execute, and optimize marketing campaigns across multiple channels (digital, social media, email, etc.). 
• Test and iterate on different marketing strategies to improve campaign performance and ROI. 
• Coordinate with creative and content teams to develop compelling marketing materials. 
• Analyse merchant data and market trends to identify growth opportunities and areas for improvement. 
• Utilize data analytics tools to track key performance indicators (KPIs) and measure the effectiveness of growth strategies. 
• Provide actionable insights and recommendations based on data analysis. 
• Prepare and present regular reports on growth performance, market trends, and business activities. 
• Track and analyse the effectiveness of growth initiatives and campaigns. 
• Provide insights and recommendations to the Head, Integrated Channels based on analysis. 

Education/ Professional Qualification: 

• Bachelor’s degree in Business Administration, Marketing, Data Science, or a related field. 
• Relevant professional certifications or a Master’s degree is an added advantage. 

Experience: 

• Minimum of 4-7 years in growth marketing, digital marketing, or a related role. 
• Proven track record of driving merchant acquisition and business growth. 
• High proficiency in growth marketing techniques and tools.

Technical Competencies:  

• Business Development 
• Customer Relationship Management  
• Data Analysis 
• Financial Analysis  
• Product Management  
• Research 
• Quality Assurance  
• Risk Management​ 
• Sales Management 

Behavioural Competencies: 

• Entrepreneurial Mindset 
• Excellence 
• Execution 
• Energy 
• Empathy 
• Evolution 
• Emotional Intelligence 
• Business Acumen 
• Decision-Making 
• Result Oriented 
• Strategic Thinking 
• Communication, written & verbal 
• Stakeholder Management 
• Developing Others 
• Analytical Thinking 
• Leading Change 
• Managing Risk 
• Service Orientation

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Supports the Head of Research and Business Intelligence by conducting thorough research and analysis to provide insights that inform strategic decision-making. This role involves collecting, analysing, and interpreting data on markets, competitors, and customers to identify trends, opportunities, and risks. The Research Analyst plays a crucial role in producing high-quality reports and presentations that guide Credit Direct’s strategic initiatives.

Job Details

Data Collection and Analysis:

• Conduct detailed research on market trends, industry developments, competitors, and customer behaviour.
• Collect and analyse data from various sources, including surveys, databases, and industry reports.
• Use statistical methods and software tools to analyse data and generate insights.
• Provide data-driven insights and recommendations to support strategic planning and decision-making.
• Assist in the development of business intelligence reports and dashboards.
• Collaborate with other departments to ensure research aligns with organizational goals and priorities.
• Monitor and report on industry trends, market conditions, and competitor activities.
• Update and maintain research databases and knowledge repositories.
• Stay informed about advancements in research methodologies and tools.

Reporting and Support:

• Prepare comprehensive research reports, summaries, and presentations.
• Present findings to senior management and stakeholders in a clear and concise manner.
• Visualize data using charts, graphs, and other presentation tools to effectively communicate insights.
• Work closely with the Head of Research and Business Intelligence to align research activities with strategic objectives.
• Engage with stakeholders to understand research needs and deliver relevant insights.
• Foster effective communication within the research team and across departments.

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Responsible for overseeing the development and management of key products within the Product and Partnership department. It is a critical role in defining product vision, strategy, and roadmaps, and ensuring successful product execution.

Job Details

Product Strategy and Planning:

• Develop and implement product strategies aligned with business goals and customer needs.
• Define and communicate product vision, strategy, and roadmaps.
• Conduct market research and competitive analysis to identify opportunities and threats.
• Lead the end-to-end product development process, from concept to launch.
• Continuously engage with development team to make sure that product requirements are understood.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales to deliver high-quality products.
• Ensure timely delivery of high-quality products that meet market requirements and customer expectations.
• Serve as Project Manager for the Product Development Process to ensure timely delivery and launch to market at the approved quality level.

Stakeholder Management:

• Engage with internal and external stakeholders to gather feedback and requirements.
• Present product plans and updates to senior management and other stakeholders.
• Build strong relationships with key partners and customers.

Product Launch:

• Develop and implement the “Go-to-Market” strategy and plan working with relevant stakeholders.  
• Provide product training, relevant clinical papers, printed and electronic promotional material and the necessary technical expertise to sales team to enable them to sell the product.
• Coordinate product releases with the marketing, sales, development, and support teams.
• Develop the structure for new customer onboarding, personalisation process and getting hands-on with the products to ensure customers satisfaction
• Respond to queries on product, its capabilities and usage.

Product Management:

• Following the approved project plan, manage the product to profitability and good positioning in the market. 
• Engage stakeholder periodically and present strategies, findings, and projected goals for product improvement.
• Continuously research updates on technology trends, competitor products, and market changes to determine how they impact the product roadmap and how they drive innovation. 
• Explore new ways of improving existing services and products as a way of increasing profitability.
• Communicate product status, key issues, and launch plans to all stakeholders across the organization, including the executive team.
• Drive collaboration between software engineering, design, marketing, legal and business development teams to build cross-functional consensus.
• Define and analyse metrics to ensure fast iteration and high quality for the product.
• Conduct and document user acceptance test and provide relevant insights for business decision.
• Work closely with a cross functional team including engineers, product designers, business intelligence analysts, and domain experts to deliver product outcomes and impact.
• Oversee product implementation to ensure alignment with approved roadmap, corporate objectives, and continued relevance to current or changing customer, market or industry needs or position.

Performance Monitoring and Optimization:

• Monitor product performance using key performance indicators (KPIs).
• Analyse product data to identify areas for improvement and drive continuous optimization.
• Implement changes based on data-driven insights and feedback.

Team Management:

• Mentor and guide junior product managers and other team members.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Provide training and development opportunities for team members.

Requirements

• Bachelor’s degree in business administration, Marketing, Project Management, Computer Science, Engineering, or a related field.
• Relevant postgraduate/master’s degree, certifications in product management is an added advantage
• Minimum of 4-7 years of experience in business analysis, technology project management, product management, preferably in financial services, fintech or technology.
• Proven track record of successfully launching and managing products.
• High proficiency in product management techniques and methodologies.
• Possess quality understanding of business application software architecture 
• Experience in Payments, working with Card Networks or Banking partners.
• Familiarity with design systems and tools such as Figma. In addition to some workflow tools.
• Demonstrate expert understanding of Product conceptualization, Product design, and Product development and management.
• Solid track record in implementation and completion of project. In addition to achieving success in product market fit.