Job Vacancies at Bolt

We are looking for a talented Customer Support Specialist who will make it easy and effortless for all Bolt users regardless of their country or location. Let’s build the future of transportation together!

Main tasks & responsibilities:

• Represent Bolt in Nigeria
• Support Bolt’s Ride-hailing users and help them get the most out of our apps
• Support our business partners in daily interactions with our users
• Create loyal fans by showing them we really care.
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support

About you:

• You understand what outstanding customer support looks like and be ready to go the extra mile
• You welcome challenges with an open mind and see them as opportunities
• You are always ready to put customers first and be passionate about helping others
• You can apply an analytical approach as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• You are a hustler, not stopping after 20 obstacles a day
• You have excellent spoken and written English skills, any other language is a plus You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
• You are passionate about new technologies and ride-sharing Basic Google Sheets/Excel knowledge is a plus
• Basic Google Sheets/Excel knowledge is a plus

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We are looking for an experienced General Manager in Nigeria to lead our Ride-hailing business.

About the role

• You will be responsible for leading the market, developing and nurturing critical relationships that will grow our business, strengthen our position and build drivers & riders growth, engagement and retention while managing a high-performing team.
• This strategic role will be the interface between our business and the key city/country stakeholders (i.e. regulators, government officials, local communities etc).
• You will be working closely with the local operations team, Regional manager, HQ teams (ie Growth Analytics, Expansion, Global Operations, Marketing, Product, Regulatory, CS).
• This is a critical, impactful and highly rewarding role: Nigeria is an exciting market that is equipped for Bolt to make urban travel more affordable, convenient, and responsible.

Main tasks and responsibilities:

• Lead the financial and strategic planning process and be responsible for its implementation for Nigeria
• Define, implement and optimize local business and operational strategies/goals with the local operations team
• Advocating and elevating Bolt’s brand, product and service by working closely with local authorities and policy makers
• Expand Bolt’s presence and services across the country
• Establish strategic partnerships with local fleet owners and other relevant businesses/entities
• Identify trends, risks and improvement opportunities on a local level that may impact the business
• Advise and closely collaborate with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drives growth and efficiency
• Take ownership of Bolt’s growth in Nigeria by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

About you:

• You have 7+ years of experience in an operations management or general management role
• You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English
• You are a hustler, not stopping after several obstacles a day
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You have a Bachelor's Degree in Economics, Finance or other analytical subject
• You are passionate about new technologies and ridesharing
• You have a strong sense of ownership with a hands-on approach
• You are comfortable with developing business frameworks to support your strategies and decisions

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!