Job Vacancies at a 5-Star Luxury Hotel – Uleval Technology

Serve as the face of the hotel, managing guest check-ins, reservations, and front desk operations while ensuring an exceptional guest experience.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism.
• Handle reservations, check-ins, and check-outs efficiently.
• Manage calls, emails, and guest inquiries.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records and billing.

Requirements / Skills:

• Excellent communication, interpersonal, and multitasking skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio).
• Strong grooming and customer relations etiquette.

Education / Experience:

• B.Sc / HND in Hospitality Management, Business Administration, or related field.
• 2–4 years’ front desk or guest relations experience in a 4- or 5-star hotel.

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Deliver superior dining service with courtesy, efficiency, and professionalism in the hotel’s restaurant and lounge areas.

Key Responsibilities:

• Greet guests and present menus.
• Take orders accurately and serve food/beverages promptly.
• Ensure tables and dining areas remain clean and organized.
• Upsell menu items and promote specials.
• Collaborate with kitchen and bar staff for seamless service.

Requirements / Skills:

• Friendly and professional demeanor.
• Strong communication and attention to detail.
• Basic knowledge of POS systems and restaurant operations.

Education / Experience:

• Minimum of SSCE; Diploma in Hospitality preferred.
• 2–3 years’ restaurant or hotel dining experience.

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Safeguard guests, staff, and property by maintaining a secure, orderly, and safe hotel environment.

Key Responsibilities:

• Monitor CCTV, patrol premises, and control access points.
• Respond to incidents, emergencies, and alarms.
• Prepare security logs and reports.
• Coordinate with local law enforcement if necessary.
• Provide courteous assistance to guests when required.

Requirements / Skills:

• Vigilance, integrity, and quick decision-making ability.
• Physical fitness and ability to work in shifts.
• Basic report writing and communication skills.

Education / Experience:

• Minimum of SSCE; security training certification preferred.
• 2–5 years’ security experience (preferably in hospitality or corporate sector).

General Requirements for All Roles:

• Strong customer service orientation.
• Excellent grooming and personal presentation.
• Ability to work flexible shifts, including weekends and holidays.
• Commitment to maintaining 5-star hospitality standards.