Job Vacancies at 9mobile Nigeria

Job Summary

• Operation and maintenance of services on DWDM & Optical Multiplexer equipment.

Principal Functions
Operational:

• Provide Back office and onsite support to the field team in resolving all operational concerns on Optical Multiplexers & DWDM equipment across the network.
• Oversee the acceptance of new Optical multiplexers and DWDM Equipment.
• Provisioning of services on all Optical multiplexers and DWDM equipment.
• Generation of performance reports for all Optical multiplexers and DWDM equipment.
• Identification of deteriorating boards or equipment for remedial action.
• Ensure prompt availability of information on all fibre/cable transmission links and equipment.
• Perform any other duties as assigned by the Manager, Fixed Transmission Operations.

Educational Requirements

• First Degree in Engineering or a related field.
• Two (2) to Four (4) years post NYSC work experience in DWDM and Optical transmission.

Experience, Skills & Competencies
Knowledge:

• Optical transmission technologies(DWDM, ASON, SNCP, SDH, etc)
• Service Continuity Management, Monitoring and Control
• Network Operations
• Telecommunications & Mobile Network Standards & Specifications

Skills:

• Delegation/ Supervisory/ Analytical thinking
• Effective Communication
• Team building / Mentoring

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus    

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Job Summary

• Coordination of NOC operations with MS vendors and ensuring fast and accurate demarcation of incidents to support end-to-end resolution of service-related problems; tracking of network incidents/RCA and providing recommendations/solutions for network availability and quality improvement

Principal Functions

• Network fault management, escalation and technical support
• Service Quality monitoring and fault resolution
• Ensure escalations are done in a timely manner and respective members are notified.
• Ensure effective analysis to determine cause of service interruption or quality degradation
• Ensure continuous improvement of end-to-end problem demarcation and troubleshooting of service quality issues
• Liaise with the Customer Care and Sales team to manage network outages escalations
• Follow up with all the concerned team members/vendors for tracking and resolution of faults
• Work with back office to provide root cause analysis reports for major network outages and resolutions
• Engage with Managed Service Vendors to deliver improved Customer Experience
• Manage Service Providers/Vendors contractual SLA
• Escalate, follow up and reconcile colocation power related incidents
• Manage global/inter-vendor/inter-unit Work Order/Change Requests
• Ensure that the organizational quality policy is complied with on all networks O&M and identify those areas where the quality policy needs improvement for necessary escalation and appropriate action.
• Provide frontline support to customers and ensure incidences or issues are properly escalated to the appropriate quarters
• Ensure continuous monitoring and reporting on frontline activities are carried out and made available for all stakeholders on request
• Liaises with other customer care team and service providers regarding network outages affecting leased lines and interconnect issues
• Review TT reports against SLA and recommend follow up actions
• Monitor and control all the trouble tickets raised in the network.
• Ensure all trouble tickets are closed within the agreed MTTR.
• Perform other duties as assigned by the Head, NOC & BSS

Educational Requirements

• First Degree or equivalent in Electronics & Communications Engineering or relevant discipline.
• Have completed NYSC or possess exemption certificate.
• Advanced skill in Microsoft Office Suite, MapInfo, Google tools.

Experience, Skills & Competencies:

• At least 3 years experience in Telecoms NOC and NMC operations within a large telecoms or other related technical organization.
• Experience in telecom managed service environment
• Be highly focused and success driven.
• Customer centric approach to work
• Exceptional ability to think and plan proactively.