Job Vacancies at 9Mobile

Job Summary

• Operate and maintain VAS platforms/ systems to ensure constant (24 hours) availability and stability.
• Technical support operations and projects for the deployment and delivery of VAS products and services.

Principal Functions

• Put in place strategies to ensure 99.99% network and service availability of VAS nodes
• Work closely with vendors in the testing, implementation and maintenance of services as required by the business (Commercial and Marketing requirements)
• Perform a comprehensive analysis of faults/failures on VAS nodes to determine the root cause and conduct corrective action for permanent resolution in a timely manner
• Analyse daily generated alarms and error logs, report, trends and implement a proactive measure
• Work closely with other stakeholders (products development, customer care and Network Planning)to deliver quality value-added services.
• Develop and apply high level of skills, knowledge and standards to stay current with business and industry trends.
• Apply proactive approach towards performance management, and suggest corrective measures to arrest any shortfalls
• Perform acceptance tests on newly implemented VAS platforms to validate features, capacity and functions
• Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, XML, Diameter, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc)
• Perform other assigned duties as delegated by Manager PS & CS VAS    

Educational Requirements

• First degree or equivalent in Engineering or Science
• Four (4) to Six (6) years post NYSC work experience

Experience, Skills & Competencies:

• Expert knowledge of Network Availability and Capacity Management
• Good understanding of technology evolution (Cloud Computing, Software-Defined Networking (SDN), network functions virtualization (NFV), IoT, M2M, AI etc.)
• Good understanding of Online and Offline billing
• Good understanding of Software life cycle
• Basic  knowledge of IP Technologies
• Expert knowledge of Database Management System (RDBMS and NoSQL)
• Good knowledge of data visualization
• Expert knowledge of Linux/UNIX operating system
• Good knowledge of VAS service flow
• Basic Programming knowledge (PHP, PL/SQL, Python, Shell Scripting etc.)

Skills:

• Great teamwork and collaborative spirit
• A self-starter with high attention to detail
• Ability to engage and drive others to deliver targets
• Proven ability to make an impact both internally and externally
• Delegation/Supervisory
• Problem Solving and analytical mind

Behaviour:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary

• Plans, designs and optimizes all access transmission links for sites, enterprise rollout and lastmile deployments for the entire 9 Mobile Network

Principal Functions

• Responsible for the planning and design of microwave links to support 9 Mobile site, enterprise rollout and lastmile deployments in the northern region of Nigeria.
• Responsible for all transmission link budgets and transmission designs for site rollout activities.
• Responsible for network resilience plans and designs in the northern region of Nigeria.
• Responsible for the design of transmission links for site connectivity and ensure limited sites dependencies on hub and major hub sites.
• Responsible for the design and planning of microwave last-mile links to support POI and MGW Connections.
• Responsible for the design and planning of all upgrades with reference to Iub cases and BTS sites optimization.
• Responsible and supervises all desktop surveys for all enterprise clients and validates backhaul connectivities.
• Responsible for planning and designing transmission links to support UMTS, LTE and 5G.
• Responsible for frequency planning for microwave transmission networks.
• Responsible for the development and maintenance of a structured growth plan for future traffic

Planning:

• Responsible for the development and planning of effective microwave transmission network protection methods.
• Coordinate and compile agreed periodic activity and performance reports for the attention of the Head, Transmission.
• Supervises the approval of all network drawings, TSS reports and review of all low-level design documents in R3.
• Supervises the conducting line of sight(LOS) survey for transmission links in region 3.
• Supervises the generation of work order to technical project delivery (TPD), Network Rollout and Transmission Operation(TXOP).
• Keeps abreast of global and local best practice as it relates to transmission planning and design.
• Maintains in-depth knowledge and databases of existing access transmission infrastructures in EMTS.
• Perform any other duties assigned by the Manager.

Educational Requirements

• First degree or equivalent in Electrical and Electronics Engineering  
• Three (3) years relevant work experience.

Experience, Skills & Competencies
Knowledge:

• Telecommunications & Mobile Network Standards & Specifications
• Access Microwave Transmission Technologies

Skills:

• Analytical Problem Solving
• Microwave transport network expertise.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

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Job Summary

• This role will have overall responsibility for the Strategy Conceptualization, Development &Implementation for aggressive growth of new & non-traditional sales channels as well as ensure achievement of Electronic [Virtual] Airtime Sales Goals.
• The Manager Electronic& Alternate Channels  will work closely with Commercial Leadership as well as Functional Teams from Marketing, Digital Media, VAS Development and Product Development & Quality Assurance teams to develop and execute an aligned Go-To-Market (GTM) strategy aimed at growing Sales Revenues through partnerships/channel transactions.

Principal Functions

• Development of new and non-traditional Sales Channels and driving the DAC Initiative for 9mobile
• Manage existing Electronic & Alternate Channels [TKAs, VADs & LCC] for optimum output to achieve sales goals and objectives
• Drive aggressive growth of Virtual Airtime Sales to ensure achievement of set goals and objectives
• Develop and Implement Incentive/Commission Schemes for Electronic & Alternate Channel Partners aimed at Channel & Revenue growth
• Continually assess marketplace and define target reseller partners; recruit and sign Strategic Resellers
• Development of solutions [products and services] that meets business goals based on Customer/Partner requirements
• Build team that provides day-to-day support for Channel Partners to help them sell and support 9mobile services
• Oversee the planning, prioritization and assignment of targets and tasks to the entire Electronic & Alternate Channels unit
• Ensure there is adequate Systems Support from EVC for e-Top Up to enable all Electronic Partners round-the-clock availability and quick to innovate
• Oversee prompt and efficient resolution of requests, complaints and other issues relating to sales operations escalated from the Regional Sales offices and other sales channels.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives
• Carry out other activities as assigned by the Head, Channel Strategy & Performance

Educational Requirements

• Bachelor's degree in related field is required

Experience, Skills & Competencies:

• 6 to 10 years combined Sales, Channel Management and Support experience [preferably in the Telecoms Industry]
• High level of knowledge and experience within the telecom industry
• Experience with relevant systems/tools[CRM, Inventory Mgt., SFA]
• Ability to successfully navigate and influence strong personalities within a complex business landscape
• Excellent executive level presentation skills
• Excellent communication skills (verbal and written).
• A strong track record of building and maintaining executive channel relationships
• Ability to create and execute successful channel & support strategies that will support/sustain growth
• Analytical Skills: Able to analyse complex data and translate findings in to executable strategy to achieve desired results
• Interpersonal Skills: Able to form bonds with people and communicate effectively with all levels[Entry to C-Level] and get required buy-in for initiatives and plans.
• Leadership Skills: Able lead a team of diverse backgrounds/skills [commercial, financial and technical] with necessary drive required to achieve set goals and objectives. Perceived as a mentor

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Job Summary

• Assist to coordinate the provision of efficient and effective security services support to safeguard EMTS's assets and personnel.

Principal Functions
Operational:

• Update security policies and procedures on a regular basis in line with environmental realities and innovation.
• Assist to facilitate training of security guards on security policies and procedures.
• Participate in periodic site visits to assess/verify adequate security officers/guards at various office locations.
• Monitor Service level Agreement (SLA)with security service providers.
• Act as a key interface between EMTS and security service provider officers.
• Monitor activities of security officers at office location and sites ensuring optimal service delivery and compliance with stated policies and procedures.
• Assist to ensure that incidents and crisis are proactively and promptly identified, managed and mitigated effectively.
• Monitor the resolution of security-related issues and matters across the organisation and follow up with relevant personnel to ensure timely resolution.
• Assist with the development of a security-conscious culture among the workforce by organising relevant security programs.
• Attend team/divisional/departmental meetings as required.
• Prepare/compile agreed intelligence/incidence reports for the attention of the Manager, Central Operations/Intelligence.
• Perform any other duties as assigned by the Manager, Central Operations/Intelligence.

Educational Requirements

• First degree or it's equivalent in a relevant discipline.

Experience, Skills & Competencies:

• Three (3) to five (5) years relevant work experience.

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Job: IRC3881

Job Summary

• Provide necessary support towards the proper integration of new backbone, access and leased transmission links including copper, microwave and OFC media.

Principal Functions

• Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults.
• Assist in the implementation of preventive, corrective and configuration orders/change request work order inline with the work order/change request process
• Escalate inter-MSC, MSC-BSC, BSC-BSC and interconnect transmission links faults; follow up with vendors and third party service providers to ensure these faults are resolved within defined SLA
• Ensure transmission operation work undertaken by vendors/service providers meet EMTS specifications and ensure adherence to SLAs with vendors (Interconnect Partners, Transmission link providers)
• Assist in managing the performance and availability of backbone and access transmission service systems/service deployed -radio/microwave/OFC as well as interconnect links
• Keep and maintain comprehensive sets of records for all transmission links
• Ensure all security and network integrity documentation is completed and adhered to
• Prepare and compile report on the transmission of leased, backbone and access transmission links in light of the SLAs
• Assist in conducting routine performance checks on the transmission links via the NMS systems to ensure the desired QoS and customer experience
• Perform any other duties as assigned by the Manager, Fixed Transmission HLS.

Educational Requirements

• First degree or equivalent in Electrical Engineering  
• Two (2) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications

Skills:

• Problem Solving
• Personal Effectiveness

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.

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Job: IRC3852

Job Summary

• Implement the regional sales strategy and ensure achievement of targets and service levels.

Principal Functions
Tactical:

• Monitor and analyse key trends in the Sales segment and identify potential market opportunities.
• Assist in continuously reviewing the unit's activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the unit.
• Assist in identifying required resources,personnel and funding to achieve the unit's strategy.
• Establish and maintain relationships with key internal and external stakeholders.
• Leverage relationship within the industry to generate and expand business opportunities for EMTS.

Operational:

• Oversee all daily sales and service activities.
• Develop commission and bonus models and present suggestions to the Head, Channel Strategy & performance.
• Maintain up to date knowledge of EMTS products and solutions and interpret customer needs to facilitate new value propositions tailored to meet the specific needs.
• Document and discuss sector specific value propositions to the Head, Regional Sales for review
• Identify and manage key accounts within the sale segment
• Propose/initiate specific sales campaigns  aligned with business standards and guidelines
• Identify and implement specific action plans to enable timely realization of sales plans.
• Assist in implementing the unit's work programs and plans in line with agreed upon procedures and guidelines.
• Assist in planning and managing the human and material resources of the unit to optimize performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Regional Sales
• Perform any other duties as assigned by the Head, Regional Sales

Educational Requirements

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage

Experience, Skills & Competencies:

• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role as an advantage.

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Job: IRC3867
Location: Jos, Plateau  Application Link

Location: Benin, Edo   Application Link

Job Summary

• Coordinate all assigned BSS site construction activities in the region end to end from start up to commissioning and handover.
• Coordinate TX and enterprise link work order implementation.
• Supervision of Optic Fiber installations and related activities.

Principal Functions

• Carry out technical site survey of new and existing BSS sites in line with Network deployment processes.
• Conduct all step by step acceptance testing of BSS site activities.
• Ensure all Health and Safety requirements are adhered to by contractors/vendors on all BSS sites.
• Supervise installation teams in conducting feeder and antenna line verification test (VSWR, DTF).
• Supervise the hand over of RAN sites built to EMTS specifications to Network Operations Team
• Ensure end-to-end deployment process of target BSS sites.
• Deliver continuous progress report activities of all assigned network site rollout tasks to the line manager.
• Ensure all construction Hold points are approved before casting and tower acceptance.
• Supervise site relocation and consolidation projects with assigned vendors and Colo providers
• Supervise fibre verification exercise with maintenance vendors, and new deployment were required.
• Prepare CURF for new Colo site or upgrade.
• Confirm passive infrastructure up grade and installation readiness.
• Supervise transmission links decommissioning and relocation as stipulated in the work order.
• Quality inspection of field installations on BTS, MW, Routers, OSN, Optical Fiber, Civil and M&E works in line with established quality control procedures; and reporting same to the office.
• Reporting of site activities at specified intervals- daily, weekly, monthly or ad-hoc.
• Ensure the implementation of environmental impact assessment in the project.
• In-house site deployment activities.
• Deployment of Enterprise Network infrastructure and services.
• Perform other duties as assigned by the line Manager.
• Extensive travels.

Educational Requirements

• First degree or equivalent in Electrical, Civil, Mechanical or relevant Engineering discipline.

Experience, Skills & Competencies:

• Two (2) years post NYSC experience.

Knowledge:

• Business Application Knowledge
• Engineering Installation.

Skills:

• Personal Effectiveness
• Teaming
• Problem Solving.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.