Job Roles at Reliance HMO

We are currently hiring Provider Relations Associates for a 3-month contract to help grow and manage our provider network in the north central region of Nigeria.

• Identify, engage, and onboard healthcare providers in assigned region.
• Negotiate tariffs and contracts with providers, ensuring alignment with Reliance Health’s standards.
• Serve as the primary liaison between Reliance Health and providers, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins to ensure provider satisfaction and compliance with agreements.
• Ensure providers submit accurate documentation (licenses, tariffs, service lists) and adhere to regulatory requirements.
• Maintain up-to-date provider records in CRM systems.
• Provide feedback to improve provider processes and policies.

Requirements

• Minimum of 1 year in HMO operations, provider relations, sales, or customer success in healthcare.
• Candidate must be based in any of these North central states: Benue, Kogi, Kwara, Nasarawa, Niger, Plateau, and Federal Capital Territory (FCT).
• Familiarity with health insurance processes (tariff negotiation, claims, provider onboarding) is a must.
• Fluent in Hausa (verbal/written) to engage local providers.
• Strong negotiation, communication, and problem-solving skills.
• Proficiency in Excel (e.g., dashboards, basic functions) and CRM tools (e.g., Zoho) is a plus.
• Self-motivated, able to work independently in a remote setup.
• Willingness to travel within assigned regions as needed.

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We are currently hiring Provider Relations Associates for a 3-month contract to help grow and manage our provider network in the northeast region of Nigeria.

• Identify, engage, and onboard healthcare providers in assigned region.
• Negotiate tariffs and contracts with providers, ensuring alignment with Reliance Health’s standards.
• Serve as the primary liaison between Reliance Health and providers, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins to ensure provider satisfaction and compliance with agreements.
• Ensure providers submit accurate documentation (licenses, tariffs, service lists) and adhere to regulatory requirements.
• Maintain up-to-date provider records in CRM systems.
• Provide feedback to improve provider processes and policies.

Requirements

• Minimum of 1 year in HMO operations, provider relations, sales, or customer success in healthcare.
• Candidate must be based in any of these North eastern states: Adamawa, Bauchi, Borno, Gombe, Taraba, and Yobe
• Familiarity with health insurance processes (tariff negotiation, claims, provider onboarding) is a must.
• Fluent in Hausa (verbal/written) to engage local providers.
• Strong negotiation, communication, and problem-solving skills.
• Proficiency in Excel (e.g., dashboards, basic functions) and CRM tools (e.g., Zoho) is a plus.
• Self-motivated, able to work independently in a remote setup.
• Willingness to travel within assigned regions as needed.

go to method of application »

We are currently hiring Provider Relations Associates for a 3-month contract to help grow and manage our provider network in the Northwest region of Nigeria.

• Identify, engage, and onboard healthcare providers in assigned region.
• Negotiate tariffs and contracts with providers, ensuring alignment with Reliance Health’s standards.
• Serve as the primary liaison between Reliance Health and providers, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins to ensure provider satisfaction and compliance with agreements.
• Ensure providers submit accurate documentation (licenses, tariffs, service lists) and adhere to regulatory requirements.
• Maintain up-to-date provider records in CRM systems.
• Provide feedback to improve provider processes and policies.

Requirements

• Minimum of 1 year in HMO operations, provider relations, sales, or customer success in healthcare.
• Candidate must be based in any of these North West states: Jigawa, Kaduna, Kano, Katsina, Kebbi, Sokoto or Zamfara.
• Familiarity with health insurance processes (tariff negotiation, claims, provider onboarding) is a must.
• Fluent in Hausa (verbal/written) to engage local providers.
• Strong negotiation, communication, and problem-solving skills.
• Proficiency in Excel (e.g., dashboards, basic functions) and CRM tools (e.g., Zoho) is a plus.
• Self-motivated, able to work independently in a remote setup.
• Willingness to travel within assigned regions as needed.

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• We're recruiting to fill the role of a Pharmacy Technician. This role is responsible for dispensing medications, packaging prescriptions and providing excellent counseling for the patients seen at our clinics. The pharmacy technician will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality.

Responsibilities

• Providing friendly and attentive customer service is paramount. Handle tickets/ escalations raise by the customer care team, answer inquiries, and direct them to appropriate team or personnel.  
• Assisting in managing prescription orders. This involves data entry tasks such as creating new prescriptions, updating patient information, updating already created prescriptions, updating the statuses of prescriptions, and other relevant tasks.  
• Maintaining adequate stock levels of medications and other pharmaceutical products. This includes monitoring inventory, restocking shelves, and alerting the pharmacist and pharmacy technician when stock levels are low.  
• Providing administrative support to the pharmacy team, which may include filing paperwork, organizing records, and managing incoming and outgoing correspondence.  
• Coordinating with suppliers and service providers is crucial for efficient pharmacy operations. You will manage relationships with vendors, place orders, track deliveries, and resolve any issues that may arise. 
• Working closely with pharmacists, other pharmacy technicians, doctors, nurses and customer care staff to ensure smooth operations and provide excellent customer service

Requirements

• Certificate of Pharmacy Technician is compulsory.
• Registration with the Board of Pharmacy and current practicing license as a Pharmacy Technician is required.
• Minimum of 1 year experience working as a Pharmacy Technician.
• Ability to process prescriptions electronically and ensure all information is accurate and complete.
• Ability to provide patient counselling (advising in multiple relevant languages is a plus).
• Familiarity with and ability to use technological tools including Microsoft Office suite of products and inventory software.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.
• Supply and inventory management skills.
• Good knowledge of dispensing commonly prescribed medication

go to method of application »

• We're recruiting to fill the role of a Pharmacy Technician. This role is responsible for dispensing medications, packaging prescriptions and providing excellent counseling for the patients seen at our clinics. The pharmacy technician will also be responsible for maintaining adequate stocks of medications and ensuring medications are stored to preserve their quality.

Responsibilities

• Providing friendly and attentive customer service is paramount. Handle tickets/ escalations raise by the customer care team, answer inquiries, and direct them to appropriate team or personnel.  
• Assisting in managing prescription orders. This involves data entry tasks such as creating new prescriptions, updating patient information, updating already created prescriptions, updating the statuses of prescriptions, and other relevant tasks.  
• Maintaining adequate stock levels of medications and other pharmaceutical products. This includes monitoring inventory, restocking shelves, and alerting the pharmacist and pharmacy technician when stock levels are low.  
• Providing administrative support to the pharmacy team, which may include filing paperwork, organizing records, and managing incoming and outgoing correspondence.  
• Coordinating with suppliers and service providers is crucial for efficient pharmacy operations. You will manage relationships with vendors, place orders, track deliveries, and resolve any issues that may arise. 
• Working closely with pharmacists, other pharmacy technicians, doctors, nurses and customer care staff to ensure smooth operations and provide excellent customer service

Requirements

• Certificate of Pharmacy Technician is compulsory.
• Registration with the Board of Pharmacy and current practicing license as a Pharmacy Technician is required.
• Minimum of 1 year experience working as a Pharmacy Technician.
• Ability to process prescriptions electronically and ensure all information is accurate and complete.
• Ability to provide patient counselling (advising in multiple relevant languages is a plus).
• Familiarity with and ability to use technological tools including Microsoft Office suite of products and inventory software.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.
• Supply and inventory management skills.
• Good knowledge of dispensing commonly prescribed medication

go to method of application »

• Our pharmacist will work with teams of pharmacy technicians at multiple locations to supervise procurement, manage supply chains and dispensation of high-quality medications to patients located across the country.

Responsibilities

• Measure, monitor, and improve metrics related to pharmacy program efficiency and patient satisfaction.
• Analyze pharmacy performance data to identify areas for improvement.
• Ensure accurate data entry and maintain records for tracking key pharmacy metrics.
• Provide training and guidance to other healthcare staff on pharmacy procedures and best practices.
• Collaborate with the healthcare team to enhance patient experience and medication management.
• Implement and evaluate strategies to optimize pharmacy operations.

Requirements

• B. Pharm Degree from an accredited institution.
• 0 – 1 year post-NYSC clinical experience in clinic, hospital, community or retail setting.
• Expertise in counselling and educating patients for primary care conditions for children, adults and antenatal/postnatal.
• Expertise in counselling and educating patients for chronic illnesses including hypertension, diabetes and peptic ulcers.
• Research or data analysis experience managing large data sets using Excel, stata or other data software is an added advantage.
• Experience managing a team including technicians is an added advantage.
• Proficiency in the use of Microsoft Office tools especially Excel.
• Proficiency in data collection, analysis and review is necessary.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.

go to method of application »

• Our pharmacist will work with teams of pharmacy technicians at multiple locations to supervise procurement, manage supply chains and dispensation of high-quality medications to patients located across the country.

Responsibilities

• Measure, monitor, and improve metrics related to pharmacy program efficiency and patient satisfaction.
• Analyze pharmacy performance data to identify areas for improvement.
• Ensure accurate data entry and maintain records for tracking key pharmacy metrics.
• Provide training and guidance to other healthcare staff on pharmacy procedures and best practices.
• Collaborate with the healthcare team to enhance patient experience and medication management.
• Implement and evaluate strategies to optimize pharmacy operations.

Requirements

• B. Pharm Degree from an accredited institution.
• 0 – 1 year post-NYSC clinical experience in clinic, hospital, community or retail setting.
• Expertise in counselling and educating patients for primary care conditions for children, adults and antenatal/postnatal.
• Expertise in counselling and educating patients for chronic illnesses including hypertension, diabetes and peptic ulcers.
• Research or data analysis experience managing large data sets using Excel, stata or other data software is an added advantage.
• Experience managing a team including technicians is an added advantage.
• Proficiency in the use of Microsoft Office tools especially Excel.
• Proficiency in data collection, analysis and review is necessary.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.

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• The medical laboratory scientist is expected to use his technical knowledge and skills to deliver quality and accurate diagnostics services to the patients. The role involves performing routine and advanced medical laboratory tests and procedures, equipment maintenance, and ensuring the existing quality management system is maintained

Responsibilities

•   Performing pre-analytical procedures e.g. sample collection, separation, accessioning, packaging, review of samples for acceptance or rejection, etc.
• Operate and maintain medical diagnostics analyzers, instruments, and other table tops tools.
•    Perform sample testing and reporting, Identification of critical results and escalating same as per set protocol.
•   Performs necessary equipment calibration, running of controls, reviewing internal quality controls, and actioning of same.
• Keeping relevant documentation up to date (e.g. work cards, worksheets, inventory logs, maintenance logs, etc.).
• Timeous release of laboratory results (within stipulated Turnaround times).
• Maintaining good laboratory practices.
• Optimization of the use of laboratory commodities (reagents, consumables, kits, others).
• Utilizes LIMS (Laboratory Information Management System) for specimen tracking, results entry, result approval, and reporting.
• Maintains strict patient information protection and confidentiality.

Requirements

• Bachelor of Medical Laboratory Sciences (BMLS) with a current practicing license issued by the Medical Laboratory Science Council of Nigeria (MLSCN).
• 1-3 years post-NYSC work experience (preferably in a hospital-based laboratory)

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• The medical laboratory scientist is expected to use his technical knowledge and skills to deliver quality and accurate diagnostics services to the patients. The role involves performing routine and advanced medical laboratory tests and procedures, equipment maintenance, and ensuring the existing quality management system is maintained

Responsibilities

•   Performing pre-analytical procedures e.g. sample collection, separation, accessioning, packaging, review of samples for acceptance or rejection, etc.
• Operate and maintain medical diagnostics analyzers, instruments, and other table tops tools.
•    Perform sample testing and reporting, Identification of critical results and escalating same as per set protocol.
•   Performs necessary equipment calibration, running of controls, reviewing internal quality controls, and actioning of same.
• Keeping relevant documentation up to date (e.g. work cards, worksheets, inventory logs, maintenance logs, etc.).
• Timeous release of laboratory results (within stipulated Turnaround times).
• Maintaining good laboratory practices.
• Optimization of the use of laboratory commodities (reagents, consumables, kits, others).
• Utilizes LIMS (Laboratory Information Management System) for specimen tracking, results entry, result approval, and reporting.
• Maintains strict patient information protection and confidentiality.

Requirements

• Bachelor of Medical Laboratory Sciences (BMLS) with a current practicing license issued by the Medical Laboratory Science Council of Nigeria (MLSCN).
• 1-3 years post-NYSC work experience (preferably in a hospital-based laboratory)

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The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails 
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems  
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting

Requirements

• Minimum of BSc/HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem solving, conflict resolution, and customer service skills 
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift

go to method of application »

The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails 
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems  
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting

Requirements

• Minimum of BSc/HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem solving, conflict resolution, and customer service skills 
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift