Job Roles at IpNX Nigeria Limited

Purpose of the Job

• Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Expected Key Results

• Develop and build software and applications
• Ensure feasibility and usefulness of projects

Educational Qualifications

• Minimum 2.1/ Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Functional Skills:

• Strong system integration skills
• Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies
• Knowledge of software development process, quality control, and impact assessment
• Demonstrated knowledge in mobile platforms, internet technologies and user interface

Work Experience:

• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required
• Demonstrated experience developing databasedriven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience with Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage
• Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, )
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment.
• Experience working with version control systems (Subversion, Git)

Other Requirements

• Strong team player
• Ability to mentor less experienced engineers
• Solid problem solver
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users

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Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills:

• (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

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Purpose of the Job

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Expected Key Results

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills:

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development

Requirements

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Purpose of the Job

• DevOps Engineer will bridge the gap between software development and IT operations, and to ensure that the development, testing, and deployment of software applications are done in a seamless and efficient manner. Alsoresponsible for automating software delivery, managing infrastructure, monitoring performance, and ensuring the overall reliability and security of the software system. Their ultimate goal is to enable faster, more frequent and more reliable releases of software products, while maintaining the highest level of quality and security.

Expected Key Results

• Develop and build software and applications
• Automated deployment and configuration management systems for network devices and servers
• Infrastructure as code templates and scripts
• Continuous integration/continuous delivery (CI/CD) pipelines for software applications and network services
• Automated testing, including functional, integration, and performance testing
• Monitoring and alerting systems for network and server infrastructure, as well as software applications and services
• Incident management processes and procedures
• Documentation on network and server configurations, application architecture, and deployment processes
• Collaborative culture and processes between network, system, and software engineers

Educational Qualifications

• Minimum 2.1/ Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Functional Skills:

• Strong knowledge of software development processes, methodologies, and tools, as well as IT operations and infrastructure management
• Experience with automation tools and frameworks such as Ansible, Terraform, and Jenkins
• Experience with containerization and orchestration technologies such as Docker and Kubernetes
• Experience with cloud computing platforms such as AWS, Azure, or GCP
• Familiarity with networking and network protocols such as TCP/IP, DNS, and DHCP
• Experience with Linux and Windows operating systems
• Knowledge of database technologies such as MySQL, PostgreSQL, or Oracle
• Experience with monitoring and logging tools such as Nagios, Prometheus, and ELK
• Knowledge of security and compliance best practices and tools
• Experience with agile methodologies and collaborative development processes