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  • Posted: Jun 28, 2022
    Deadline: Jul 10, 2022
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  • StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved. Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competenci...
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    Teller

    StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

    Location: Calabar

    Job Summary

    We are searching for an organized, attentive Bank Teller to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals.

    Duties and Responsibilities

    • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
    • Accept cash and checks for deposit and check accuracy of deposit slip
    • Process cash withdrawals
    • Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
    • Perform services for customers such as ordering bank cards and checks
    • Receive and verify loan payments, mortgage payments and utility bill payments
    • Record all transactions promptly, accurately and in compliance with bank procedures
    • Balance currency, cash and checks in cash drawer at end of each shift
    • Answer inquiries regarding checking and savings accounts and other bank related products and services.
    • Attempt to resolve issues and problems with customer's accounts
    • Explain, advise on and promote bank products and services to customers
    • Ensure compliance with all internal controls and established policies and procedures

    ·         Perform other tasks as assigned

    Education and Experience

    • Candidates with OND qualification only.
    • 1-2 years of experience as a teller or in a related field preferred
    • Clerical, administrative, cash handling, sales or customer service experience preferred
    • Knowledge of customer service principles
    • Ability to use Microsoft Office products

    Key Skills and Competencies

    • strong numerical ability
    • good listening and communication skills
    • customer service orientation
    • accuracy and attention to detail
    • time management
    • problem solving
    • honesty and integrity
    • teamwork
    • stress tolerance

    Salary

    Monthly Take Home– N65,000

    go to method of application »

    Administrative Officer

    StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

    RESPONSIBILITIES

    • Organizing and managing schedules and calendars for staff, managers, and senior-level officers
    • Receiving and processing communication channels, including email, phone, and physical mail
    • Assisting human resources department with payroll and personnel databases
    • Conferring with accounting department to help make payments, process incoming invoices, and verify receipts
    • Ensure functionality of necessary office equipment, and requisitioning new equipment and supplies as needed
    • Creating reports and memos for managers and senior-level officers as needed
    • Offer assistance in organizing events, including ordering materials and requisitioning meeting spaces
    • Attend meetings and record notes and messages for managers and senior-level officers

    REQUIREMENTS

    • HND/Bachelor's degree in business administration or business management is advantageous.
    • Proven experience working in an office environment.
    • Proficiency in all Microsoft Office applications.
    • Working knowledge of business management.
    • The ability to multitask.
    • Excellent organizational skills.
    • Effective communication skills.
    • Exceptional customer service skills.

    Salary:

    Monthly Take Home– N70, 000

    go to method of application »

    Sales Advisor

    StreSERT Services Limited - Our client is a member of a group of companies licensed and well established in Insurance services. The Company offers life and non-life insurance products and services to individuals and institutions across Nigeria whilst also offering asset/investment management services, medical insurance solutions and pension fund administration through its three subsidiaries.

    Locations: Abeokuta, Lagos, Abuja, Ilorin Port Harcourt, Ibadan, Uyo, Enugu, Benin, Minna, Kano

    Responsibilities (Marketing/Sales)

    • Develop base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
    • Determine clients’ particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
    • Sales/marketing of the different insurance product & services.
    • Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
    • Complete coverage by delivering policy; planning future follow-up visits and evaluations of needs.
    • Planning persuasive approaches and pitches that will convince potential clients to do business with the organization.

    Job Expectations:                      

    • To improve the organization’s market position and achieve financial growth by getting new clients and retaining them.
    • To builds key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
    • To manage existing clients and ensure they stay satisfied and positive.

    Requirements                

    •  26 years or older with minimum HND/Bachelor’s degree
    • Interested in building a career in sales as this is a career and not contract job
    • Previous marketing/sales experience is an added advantage
    • Computer literacy and must have a smart phone or laptop/PC to work with
    • Ability to learn fast and adapt to change
    •  Communication and presentation skills

    Value Proposition

    • Base pay is N40, 000.00 per month+ commission which is tied to every transaction booked by the PSS (without a broker intermediary).
    • Quarterly and Annual Bonus for set thresholds based on levels.
    • Career path to move up the ladder is strictly based on performance.
    • Base pay increases based on level within the career path.
    • Once confirmed, you will be entitled to health care insurance which includes spouse and 4 children.
    • There’s opportunity to become business owner in the future supported by the company through the Franchise programme.
    • Empowerment through relevant technical and soft skill trainings.
    • Majority of earnings will come from fee earned upon meeting and/or surpassing targets. N75k can be earned when the monthly target of N300k is met.

    go to method of application »

    Customer Service Officer

    StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:


    Location: Calabar

    Job Summary

    A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
    Duties and Responsibilities

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Candidates should possess OND qualification only.

    Salary

    Monthly Take Home– N65,000

    Method of Application

    Interested and qualified candidates should forward their CV to: outsourcing@stresert.com using the position as subject of email.

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