Job Opportunities at Stanbic IBTC Bank

Job ID: 34194
Location: Lagos Mainland, Lagos
Job Sector: Information Technology and Services

Job Details

• Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

• Responsible for providing Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities/Accountabilities
Providing capacity planning, monitoring, and maintenance of the Bank Line of Business Applications:

• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• No service impact as a result of application issue
• Successful resolution of applications issue

To maintain production environments relating to online services. This will include development, DR and Production Applications:

• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• No service impact as a result of application issue
• Successful resolution of applications issue

To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance:

• No service impact as a result of application issue
• Reduced number of incidents
• Successful resolution of applications issue

To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases:

• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue

Relationships
Business area PBB, CIB, CF:

• Impact the whole business
• Description or examples: Application like Credit CRMS for loan booking

Business area: IT Security:

• Receive a service from them
• Description or examples: Inability to receive service from them can hinder the team from working

Production Team:

• Impact the whole functional area
• Description or examples: Click here to enter text.

CBN, NIBSS:

• Influence industry norms
• Application Vendors
• Manage the relationship
• Description or examples: Applications such as Gori, Pragmatic, i-Concept4

Preferred Qualifications and Experience
Qualifications:

• First Degree - IT and Computer Sciences
• First Degree - Engineering Sciences
• Other qualifications, certifications or professional memberships
• Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
• Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX

Experience:

• Information Technology - IT Operations
• 1-2 years
• Relevant industry experience in the Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.

Knowledge/Technical Skills/Expertise
Application Knowledge for Support:

• Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.

Business Continuity Management:

• Refers to the knowledge and experience required to ensure provision of service continuity planning and support.

Trouble Shooting Ability:

• Knowledge and understanding of IT diagnostic tools including the replication of errors in test environments.

Data Analysis:

• Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others.

IT Support:

• Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.

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Job ID: 34193
Location: Lagos Mainland, Lagos
Job Sector: Information Technology and Services

Job Details

• Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

• To provide an operational monitoring of production applications, servers, and network using a combination of monitoring tools to ensure availability.

Key Responsibilities/Accountabilities
Ensure not more than 5 significant incidents occur every week:

• Achieve an IT User Survey score of 7 out of 10
• Ensure closure time within 90% of agreed SLA for significant and general complaints
• Ensure service availability meets agreed targets
• Achieve a Remedy satisfaction survey rating of 3.5 out of 5

Develop a cost containment culture:

• License & Maintenance
• Staff Printing

Establish a control framework that guarantees visibility and reliability of our franchise:

• Satisfactory Audits (Internal & External)
• Resolve exceptions before due dates
• Ensure there is no vulnerability
• Emergency changes should not exceed 10% of total changes
• Successful DR exercises

Implement efficient and timely projects and changes to support key business objectives:

• Achieve 80% close out sign offs on pre-agreed deliverables (time, scope, cost) by all relevant stakeholders
• Score 90% on post implementation survey (conducted within a minimum of 3 months after project closure)
• Respond within 24hours to engage relevant parties once a work request is raised.

Relationships

• Impact the whole business line (PBB,CIB or CF)

Preferred Qualifications and Experience
Qualifications:

• First Degree - IT and Computer Sciences
• Preferred other qualifications, certifications or professional memberships
• IT professional certification/qualification

Experience:

• Information Technology
• Minimum of 4 years post qualification experience in a similar or related position.

Knowledge/Technical Skills/Expertise
IT Operations:

• Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.

IT Systems:

• Knowledge and understanding of various IT systems and related configurations as applied within a specified business environment.

Technical Analysis:

• Knowledge and ability to analyse the design and application of software on one or more platforms and provide recommendation for addressing errors and to promote system enhancement.

IT Knowledge:

• Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.

Change Management:

• Refers to the knowledge and experience required to manage all changes to the components of a live infrastructure, from requests for change (RFC) through implementation and review, to support the continued availability, effectiveness and safety of the infrastructure.

Rollout Management:

• Refers to the knowledge and experience required to ensure the protection of the live environment and its services by using formal procedures and checks.

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Job ID: 29543
Location: Jos, Plateau
Job Sector: Banking

Job Purpose

• To provide a basic, branch-based business banking sales and service facility to a portfolio of small business customers requiring uncomplicated and standardized financial product solutions

Key Responsibilities/Accountabilities

• Explain, promote and sell a range of appropriate Stanbic IBTC product offerings and solutions that meet the financial needs of small business customers.
• Selling includes acquiring and opening new business accounts (walk-in customers)
• Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations).
• Identifying sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); Card; etc.
• Mining existing customer data to identify expansion and/or additional business opportunities.
• Identifying opportunities to migrate top-end customers.
• Performing a liaison role between customers and back-office service fulfillment and credit functions.
• Educating clients regarding the parameters and routine procedures governing standard SME product and service offerings to ensure the correct customer behavior and product usage.
• Adhering to record keeping requirements as outlined by CBN and the Nigeria Financial Intelligence Unit (NFIU)

Preferred Qualifications and Experience
Educational Qualification:

• Minimum of a 2.2 BSc. degree from an accredited University

Work Experience:

• Minimum of 2 years relevant experience in Banking preferably in relationship/transactional banking.
• Business Assistant experience to the Business Manager is ideal.
• This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
• Experience in Credit origination.
• Previous experience running a small business.

Technical Competencies:

• Business and Financial Advisory
• Knowledge of Asset Management Products
• Credit Analysis
• E-Channel management.

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Job ID: 33164
Location: Kaduna
Job Sector: Banking

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash, processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities/Accountabilities
Asset custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support functions:

• Attend to branch account payments.
• Issue Bank Cheques as required:
  • Counter sign issued Bank Cheques as required.
  • Reconcile all branch suspense accounts as listed below.
  • Attend to Cash Advance transactions.
  • Attend to all Records Administration issues in the branch
  • Attend to all issues on refunds on all closed customers accounts

 ATM Custodians Support functions:

• Carry out first level support (basic) on User's workstations, scanners, or other peripherals:
  • Resolve basic finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
  • Map users' workstations to the Combo printer and ensure quality printout
  • Assist RIS connect remotely to systems & resolve simple LAN issues
  • ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
  • Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions

Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques
• Bank Cheques

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions

Registers:

• Cash Advance Register - Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable)

Preferred Qualifications and Experience

• Bachelor's Degree from an accredited University
• Minimum 2 years branch banking experience with exposure to tellering and safe custody.

Knowledge/Technical Skills/Expertise:

• Financial Analysis
• ATM operating and maintenance experience
• HSE certification.

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Location: Lagos Mainland, Lagos

Toyin Street Application Link

Eket Application Link
Job Sector: Banking

Job Purpose

• To drive execution of branch sales plans and to collaborate with the Head, Service Support (HSS) in ensuring that all customers receive a consistently high quality service in a Model C branch.
• To manage available resources (sales staff, systems, processes) and ensure that a strong customer-focused service culture becomes entrenched in a  branch.

Key Responsibilities/Accountabilities

• Manages the branch resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the branch, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.
• Monitors customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Identifies opportunities to migrate customers to more appropriate, cost effective channels.
• Drives the use of 5 star process by all members of staff who are constantly in contact with the customers e.g. CIC, Tellers, Customer Service Consultants Customer Consults, Business Bankers and the Receptionist.
• Drives adherence to good housekeeping by all the staff.
• Ensure that the branch premises, furniture, fittings and operating systems are well maintained and that they are at all times user friendly to both Staff and its Customers.

Sales management:

• Develops and implements branch sales strategy reflective of the local market conditions to ensure that the branch’s sales targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Co-ordinates cross selling opportunities with other business departments like CIB, VAF and Business Banking for possible personal market businesses/ opportunities.
• Conducts daily meetings with the sales team (Relationship Managers) and carry out reviews on the previous day and jointly plan for the week ahead.
• Drives multi-channel utilisation and servicing to optimise sales opportunities.

Risk management:

• Drives and manages a culture that emphasises and demonstrates the importance of internal control to all staff to ensure that staff adheres to the Bank’s routine at all times by making them aware of the Bank’s best practice systems, processes and procedures.
• Ensures availability of the GRG on each member of staff terminal and use of the same by all staff.
• Manages use of the routine checklist for effective routine control and ensure that laid down instructions are adhered to by all the departments.
• Oversees and manages maintenance of an effective control structure with control activities defined at each level and that duties are appropriately segregated.
• Monitors internal controls to ensure their adequacy and effectiveness and where necessary recommend amendments to address uncontrolled risks as identified.
• Ensures that all routine controls relating to new business (i.e. KYC and relative mandates) are applied effectively.

Financial management:

• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Drives and manages the net profitability of the branch; ensure effective management of revenue collection and expenditure control
• Monitors actual figures in the Trial Balance and Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
• Drives the growth of deposits, loans and overdrafts to increase profitability of the branch.

People management:

• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Creates an environment in which learning and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are seen to be ‘alive’

Preferred Qualifications and Experience

• First degree and an additional professional qualification
• 5-7 Years branch banking experience in Bank Branches with exposure to all areas under control. Experience in managing a diverse range of people and activities is essential

Knowledge/Technical Skills/Expertise:

• Written Communication - Applies concepts without requiring supervision, able to provide technical guidance when required
• Customer Acceptance and Review - The ability to assess if the client qualifies to receive the services applied for based on established parameters and criteria.
• Client Knowledge - Knowledge of the bank's clients, their names, requirements, history of relationship and key relationship issues.
• Managerial Budgeting - The ability to plan the work unit budget and manage income and expenditure, through responsible implementation of policies, practices and decisions.
• Coaching and Mentoring - The knowledge and skills required to direct, instruct, and train an employee/s with the aim to fulfil a goal, in order to develop specific skill/s in an enthusiastic, motivating manner.
• Operational Planning - The ability to translate the organisation's vision and long term goals into medium and short term deliverables.