Officer, LOB Application Support at Stanbic IBTC

Job ID: 34194
Location: Lagos Mainland, Lagos
Job Sector: Information Technology and Services

Job Details

• Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

• Responsible for providing Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities/Accountabilities
Providing capacity planning, monitoring, and maintenance of the Bank Line of Business Applications:

• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• No service impact as a result of application issue
• Successful resolution of applications issue

To maintain production environments relating to online services. This will include development, DR and Production Applications:

• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• No service impact as a result of application issue
• Successful resolution of applications issue

To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance:

• No service impact as a result of application issue
• Reduced number of incidents
• Successful resolution of applications issue

To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases:

• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue

Relationships
Business area PBB, CIB, CF:

• Impact the whole business
• Description or examples: Application like Credit CRMS for loan booking

Business area: IT Security:

• Receive a service from them
• Description or examples: Inability to receive service from them can hinder the team from working

Production Team:

• Impact the whole functional area
• Description or examples: Click here to enter text.

CBN, NIBSS:

• Influence industry norms
• Application Vendors
• Manage the relationship
• Description or examples: Applications such as Gori, Pragmatic, i-Concept4

Preferred Qualifications and Experience
Qualifications:

• First Degree - IT and Computer Sciences
• First Degree - Engineering Sciences
• Other qualifications, certifications or professional memberships
• Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
• Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX

Experience:

• Information Technology - IT Operations
• 1-2 years
• Relevant industry experience in the Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.

Knowledge/Technical Skills/Expertise
Application Knowledge for Support:

• Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.

Business Continuity Management:

• Refers to the knowledge and experience required to ensure provision of service continuity planning and support.

Trouble Shooting Ability:

• Knowledge and understanding of IT diagnostic tools including the replication of errors in test environments.

Data Analysis:

• Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others.

IT Support:

• Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.