Job Opportunities at Outcess Solutions Nigeria Limited

RESPONSIBILITIES

• Answers phone and responds to customer requests.
• Upsell/Sell pro
• duct and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

REQUIREMENTS

• NCE, OND,HND/Bachelor’s degree in any Field of study.
• Candidate must be within the age bracket 18- 35years
• Relevant experience (0 – 4years) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

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RESPONSIBILITIES

• Update customers details
• Make outbound calls.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Accurately update NIN of customers
• Identify and process customers data
• Follow up on inconsistent  data, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

REQUIREMENTS

• NCE,OND,HND,BSC,B.Ed
• Candidate must be within the age bracket 18 - 35years
• Relevant experience (0 – 4year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

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At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

Job Description

• Build customer interest in the service and product offered by the company.
• Educate customer on new and existing products on the network.
• Effective and professional Brand cross selling of company products & services.
• Deliver world class customer service by cross selling with vibrancy and personal confidence.
• Provide accurate product information and serve as a knowledgeable resource for customer.
• Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
• Follow through on commitments made to customers in the course of selling.

Job Location

• Lagos Mainland, Opebi, Ikeja.

Age

18 - 36yrs

Skills Required

• Excellent Communication Skill
• Computer Literate
• Fluent in English Language

Benefits

• HMO Plan
• Transport Reimbursement

Salary Range

15k Monthly Transport Allowance, Salary is commission based plus incentives ,you can earn as much as 250k Monthly based on performance and achieving the KPI Parameters(parameters are easy to achieve)

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Responsibilities

• Making sales using various customer sales methods.
• Develop “out of the box” sales strategies and evaluate their effectiveness.
• Evaluate customers skills, needs and build productive long lasting relationships
• Meet personal and team sales targets.
• Research accounts and generate or follow through sales leads.
• Attend meeting, sales events and trainings to keep abreast of the latest development.
• Report and provide feedback to management.
• Maintain and expand client database within your assigned territory.

Requirements and skills:

• Must have outstanding communication and negotiation skill.
• Must be vast in upselling and cross selling of company products and services
• Must have the ability to resolve customer complaints and issues and send feedback report
• Must be computer proficient
• Self motivated and driven
• Minimum of an OND from an accredited educational institution.  
• Maximum age 40.
• Should have customer service skills. Good communication skills, Ability to drive sales and achieve targets.