Job Opportunities at Moniepoint Inc.

About The Role

• The Lead, Contracts & HR Administration owns the accuracy, consistency, and governance behind Moniepoint’s core People documentation and HR records.
• You ensure every employment contract, letter, and record is precise, compliant, and aligned with our internal standards across all entities. Your work keeps the foundations of People Operations running smoothly, the documents, data, and workflows that underpin every employee’s lifecycle. You will partner closely with Talent Acquisition, People Business Partners, Payroll, Legal, and Compliance to ensure that our HR documentation is timely, correct, and audit-ready. Behind the scenes, you maintain strong operational discipline, but what teams see is seamless, dependable administration they can trust.

Duties & Responsibilities

• Own the end-to-end process for generating, reviewing, and issuing employment contracts, addendums, transfer letters, and HR documentation across all Moniepoint locations.
• Ensure all HR administrative processes comply with internal governance, local labour regulations, and data protection standards.
• Maintain clean, accurate, and up-to-date employee records in HR systems, ensuring alignment between contracts, HRIS data, and payroll inputs.
• Standardise contract templates, HR letters, and administrative workflows, working with Legal and Compliance to ensure consistency and accuracy.
• Partner with Talent Acquisition to ensure timely, accurate contracts and documentation as part of the hiring process
• Work closely with Payroll Operations to resolve data discrepancies and ensure all changes are reflected correctly ahead of payroll cycles.
• Support audit readiness by maintaining well-organised, compliant digital records and documentation libraries
• Drive improvements to documentation workflows by identifying inefficiencies, recommending changes, and supporting automation
• Serve as the point of escalation for complex contract cases, providing clear guidance and ensuring a consistent approach across entities.
• Support the Head of People Operations in building scalable, compliant administrative processes that work across multiple countries.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Certification in People management, such as aPHRi or PHRI, is preferred.
• 4–6 years of HR operations or HR administration experience, with hands-on responsibility for contracts and employee records
• Strong understanding of HR documentation standards, compliance requirements, and data governance
• Experience preparing contracts and HR letters across multiple countries or legal jurisdictions.
• Working knowledge of HRIS systems and document management tools (e.g. Workday, BambooHR, SAP, Deel).
• Comfortable working with templates, version control, and structured approval processes
• Experience in fintech, financial services, or another compliance-oriented industry.
• Familiarity with African, UK, or multi-country employment environments.
• Exposure to HR process automation or digitisation initiatives.

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About the role

• The Lead, Employee Lifecycle Services owns the end-to-end experience of how employees join, transition, and exit Moniepoint.
• You’ll design and manage processes that ensure every new hire is welcomed, equipped, and productive quickly, and every departing employee exits with clarity, respect, and compliance. You’ll collaborate closely with Talent Acquisition, IT, Finance, Compliance, and HRBPs to ensure that every onboarding and offboarding experience is consistent, efficient, and aligned with Moniepoint’s values and standards. Your work ensures operational discipline behind the scenes — but what people see is a frictionless, warm, and professional journey that defines what it means to work at Moniepoint.

Duties & Responsibilities

• Set the vision and roadmap for all Employee Lifecycle Services pillars — onboarding, offboarding, and transition management — ensuring seamless experiences across all Moniepoint entities
• Lead and develop a team responsible for delivering consistent, efficient, and compliant lifecycle processes across geographies
• Partner with the Head of People Operations, PBPs, centres of excellence and cross functional teams to ensure readiness, smooth transitions, and process alignment
• Standardize and scale onboarding and offboarding frameworks, leveraging technology and automation to reduce manual effort and improve accuracy.
• Oversee the design and continuous improvement of employee lifecycle workflows, templates, and documentation for efficiency, compliance, and scalability.
• Ensure all onboarding and offboarding activities comply with internal governance, data protection laws, and local labor regulations.
• Track and analyze lifecycle data to identify trends, measure operational performance, and inform improvements to the overall employee experience
• Act as a trusted operational advisor to People leaders on process design, service delivery standards, and experience optimization.
• Foster a culture of service excellence — ensuring employees feel welcomed, supported, and respected at every transition point.
• Experience in fintech, banking, or other regulated industries.
• Familiarity with employment compliance requirements across African or global markets.
• Demonstrated success implementing HR process automation or digitization initiatives.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Certification in People management, such as aPHRi or PHRI, is preferred.
• 5–7 years of HR or People Operations experience, with strong exposure to onboarding and offboarding processes.
• Proven ability to design, document, and optimize operational processes.
• Experience working across multiple countries or entities, preferably in a high-growth, fast-paced organization
• Working knowledge of HR systems and automation tools (e.g., BambooHR, Workday, SAP, Deel).
• Strong interpersonal and communication skills, including the ability to build relationships with a wide range of stakeholders.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Knowledge of employment laws and regulations, 

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About the role

• We are currently looking to hire a Business Relationship Manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, you should have

• 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.

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About the role

• We are currently looking to hire a Business Relationship Manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, you should have

• 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.

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Job Purpose

• As a Field Credit Officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. 
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. 
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. 
• Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

Job Responsibilities 

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
• Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
• Perform all other credit related functions as may be assigned by a supervisor

Qualifications

• A minimum of an OND in any Business related discipline
• A minimum of 2 years experience in a sales role for credit products in a financial institution
• Demonstrable knowledge of credit risk analysis
• A good knowledge of financial analysis is an added advantage
• Must be resident in Ekiti.

Relevant Skills:

• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance.

go to method of application »

Job Purpose

• As a Field Credit Officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. 
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. 
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. 
• Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

Job Responsibilities 

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
• Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
• Perform all other credit related functions as may be assigned by a supervisor

Qualifications

• A minimum of an OND in any Business related discipline
• A minimum of 2 years experience in a sales role for credit products in a financial institution
• Demonstrable knowledge of credit risk analysis
• A good knowledge of financial analysis is an added advantage
• Must be resident in Ekiti.

Relevant Skills:

• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance.

go to method of application »

Job Purpose 

• The POS Technician is saddled with the responsibility of repairing, supporting, and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second-level support on hardware-related issues. 
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc./HND in any related discipline
• At least 2 years of experience in a related role.
• Proficient in English
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck, and Topwise Terminals.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Must be self-driven and be able to take initiative
• Good Relationship skills and emotional intelligence skills
• Experience with the Agency banking business would be an added advantage.
• Must be resident in Gombe State.

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What You’ll Do

• Own and drive outcomes anchored in metrics and aligned with company OKRs.
• Know your domain in depth: business, product, operations, customers, market, competitors, and risk/regulation.
• Maintain a roadmap that balances near- and long-term priorities, and the right mix of growth levers, technical investments, and risk/regulatory requirements.
• Leverage ongoing customer discovery, product analytics, and a range of experimentation techniques to validate assumptions and refine product direction and priorities.
• Break down ambiguous, complex problems into clear proposals, actionable plans, and structured tradeoff scenarios and recommendations.
• Pairs business acumen with a strong product, design, and technical mindset - ideally with true fluency in technical concepts, even without an engineering degree.
• Dive beyond dashboards and interrogate the data directly. Build your own queries and analyses to validate hypotheses, stress-test intuition, and monitor early product signals.
• Own the product’s written backbone: from one-pagers and PRDs to GTM plans, release scopes, and user stories.
• Cultivate relationships with customers, teams, stakeholders, and leaders to ensure product direction is clearly communicated, aligned, and grounded in real-world context.
• Hold a high bar for ownership, decision-making rigor, product quality, and execution excellence across teams and key partners.

What You Need To Succeed

• Bachelor’s degree (strong preference for candidates with degrees in a technical field)
• 8+ years of relevant experience in technology companies, including 5+ years owning and driving products end-to-end as a Product Manager.
• Track record of driving measurable outcomes tied to OKRs, shaping product direction, and converting complexity and ambiguity into high-value opportunities.
• Deep customer empathy and the ability to synthesize qualitative and quantitative insights to build products that truly delight users.
• Known for driving product velocity while upholding high standards of execution excellence, product quality, and risk mitigation.
• Strong analytical skills across metric design and monitoring, funnel analysis, and evidence-based prioritization. Hands-on SQL experience is highly desirable.
• Technical fluency to dive deep into system architecture, APIs, data flows, and tradeoff discussions with engineers.
• Exceptional communication skills, both written and verbal, especially in executive-level and cross-functional settings.
• High autonomy, sound judgment, resilience, and ability to thrive in a fast-paced, high-stakes environment.

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Job Summary

• We are seeking an experienced Site Reliability Engineer (SRE) responsible for ensuring our systems run smoothly and efficiently while engineering solutions to improve visibility, eliminate repetitive tasks, and increase system resilience.
• The ideal candidate will balance real-time on-call responsibilities with strategic engineering work to achieve sustainable and scalable service reliability.

Responsibilities

• Participate in on-call rotations as the primary technical lead for detecting, triaging, and resolving service degradation, outages, or reliability issues across all environments.
• Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders and leading/documenting blameless Root Cause Analyses (RCAs) to identify the root causes of issues and drive long-term fixes.
• Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability and operations across both applications and infrastructure to improve efficiency and system resilience.
• Create and maintain monitoring dashboards and alerts to monitor application and infrastructure health.
• Participate in feature development discussions to ensure services are built with observability from the ground up.
• Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) in collaboration with Product and Engineering teams.
• Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.

Requirements

• Minimum of 4 years of experience supporting enterprise applications in an SRE or similar role.
• Knowledge of distributed systems, microservices architecture and software design patterns.
• Experience with cloud platforms such as AWS, GCP, or Azure.
• Strong knowledge of Kubernetes and container orchestration tools.
• Experience using application performance monitoring tools, OpenTelemetry, and observability platforms such as New Relic, Datadog, ELK, or SigNoz
• Excellent problem-solving and troubleshooting skills as an on-call engineer, with the ability to resolve complex infrastructure and application issues.
• Proficient in setting up and maintaining monitoring dashboards and alerts using Grafana and Prometheus.