Job Opportunities at MFB Solutions

Front Desk Representative job profile

Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. 

In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description.     

Front Desk Representative job description:

As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.

Front Desk Representative duties and responsibilities

• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers' questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail 
• Check, sort and forward emails
• Monitor office supplies 
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs

Front Desk Representative requirements and qualifications

• X years of experience as Front Desk Representative or similar role
• Hands on experience with office machines (for example fax, printer etc.)
• In-depth knowledge of office management and bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented mindest
• High School diploma; any additional diploma will be considered as advantage

go to method of application »

HR Manager Job Description Template

We are looking for an HR manager to lead our HR team. You will take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role you should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.

HR Manager Responsibilities:

• Consistently recruiting excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling, and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary, and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

HR Manager Requirements:

• Bachelor’s degree ,OND,HND
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes, and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.