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  • Posted: Mar 22, 2023
    Deadline: Apr 29, 2023
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    At MFB Solutions, We offer spectrum of services such as Consultancy, Oil and Gas, finance planning and management. We work with clients of all sizes Whether you are a start up or a more established company, we begin the process by listening closely to the specifics of your needs and learning about your culture, philosophy and goals.
    Read more about this company

     

    Front Desk

    Front Desk Representative job profile

    Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. 

    In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description.     

    Front Desk Representative job description:

    As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office.

    Front Desk Representative duties and responsibilities

    • Keep front desk clean, tidy and supplied with all the necessary supplies
    • Greet, communicate with and welcome guests
    • Answer all the customers' questions and address their complaints
    • Answer all incoming calls, redirect them when needed
    • Receive letters, packages and send them to appropriate destination
    • Prepare and manage outgoing mail 
    • Check, sort and forward emails
    • Monitor office supplies 
    • Make supply orders when needed
    • Monitor and update records and files
    • Monitor and log office expenses and costs

    Front Desk Representative requirements and qualifications

    • X years of experience as Front Desk Representative or similar role
    • Hands on experience with office machines (for example fax, printer etc.)
    • In-depth knowledge of office management and bookkeeping
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Sense of ownership and pride in your performance and its impact on company’s success
    • Critical thinker and problem-solving skills
    • Team player
    • Good time-management skills
    • Great interpersonal and communication skills
    • Customer-oriented mindest
    • High School diploma; any additional diploma will be considered as advantage

    Method of Application

    Interested and qualified candidates should forward their CV to: application@mfbsolution.com.ng using the position as subject of email.

    Build your CV for free. Download in different templates.

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