Job Opportunities at Mathills Services Limited

• Job Field Engineering/Solar
• Salary Range ₦50,000

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

KEY RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

 EDUCATION AND WORK EXPERIENCE

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

REQUIREMENTS

Candidate based around Lekki Phase 1 is an added advantage

Preferably Youth service Corper

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Salary Range ₦70,000/4% commission on closed quotation

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

KEY RESPONSIBILITIES

•  Develop a growth strategy focused both on financial gain and customer satisfaction
•  Conduct research to identify new markets and customer needs
•  Arrange business meetings with prospective clients
•  Promote the company’s products/services addressing or predicting clients’ objectives
•  Prepare sales contracts ensuring adherence to law-established rules and guidelines
•  Keep records of sales, revenue, invoices etc.
•  Provide trustworthy feedback and after-sales support
•  Build long-term relationships with new and existing customers
•  Develop entry level staff into valuable salespeople
•     Contacting potential clients to establish rapport and arrange meetings.
•     Planning and overseeing new marketing initiatives.
•     Researching organizations and individuals to find new opportunities.
•     Increasing the value of current customers while attracting new ones.
•     Finding and developing new markets and improving sales.
•     Attending conferences, meetings, and industry events.
•     Developing quotes and proposals for clients.
•     Developing goals for the development team and business growth and ensuring they are met.
•     Training personnel and helping team members develop their skills.

 EDUCATION AND WORK EXPERIENCE

• Proven working experience as a business development manager, Sales Manager or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field

REQUIREMENTS

Candidate based around Lekki Phase 1 is an added advantage