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  • Posted: Nov 23, 2020
    Deadline: Dec 5, 2020
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    At Globacom we hold our vision with very high esteem. This keeps us moving forward and pushes us to be the best while propelling us into the future. This vision is about you. We have soared high in our aspiration to build Africa’s biggest and best telecommunications network with millions of subscribers in Nigeria, Republic of Benin and Ghana. We have...
    Read more about this company

     

    Service Manager

    Ref No: SM

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Responsible for the regional E-2-E (End – to -End) customer experience.
    • Dashboard reporting to the business and stakeholders.
    • Should able to design and manage customer interaction to meet or exceed customer expectations.
    • Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
    • Focus on reducing Customer Churn
    • Inspire Customer Advocacy and increase Revenue.
    • Support and basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
    • Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security

    Experience

    • Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
    • Must be able to demonstrate a consistent profile of solution provider/problem solver with references.

    Remuneration

    • The position attract competitive remuneration.

    go to method of application »

    Coordinator Experience Centre

    Ref: CEC

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Responsible for generating unique business plans, designs and strategies for meeting market objectives.
    • Responsible for all the operational and strategic escalations affecting the delivery of objectives
    • Manage the overall Business of Experience Centers.
    • Inspire customer advocacy and increase revenue across the organization.
    • Reinforce brand preference by actively driving the Innovative perception of the brand
    • Responsible for driving the digital best practice and automation of operations across the organization.
    • Active development of approaches regarding products and services in accordance with global best practice.
    • Maintain excellent relationships with partners, vendors and customers.
    • Responsible for Dashboard reporting to the Management.
    • Increase customer satisfaction, loyalty and advocacy to nurture excellent customer relationships
    • Responsible for team’s knowledge development as required to keep step with new Technologies

    Experience

    • Minimum of 15 years’ experience in Senior Commercial and Technology role in Telecommunications or FMCG of a Blue Chip Company.
    • Skilled at negotiating and influencing decision makers.
    • Prior track record of coordinating various units within a business to deliver excellent first class services.
    • Good knowledge of business and product development.
    • Excellent analytical and presentation skills.

    Competencies & Attributes:

    • Consistent, professional appearance and mannerism.
    • Friendliness, active listening and should be able to manage internal & external customers.
    • Should be a solutions provider with a problem solving attitude.

    Remuneration

    • The position attract competitive remuneration.

    go to method of application »

    Head, Sales & Marketing

    Ref No: HS&M

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Manage the Sales & Marketing team for all the Experience Centers.
    • Continuous development of sales strategies and approaches for various products and services.
    • Manage & run through special promotions, sponsored events, etc.
    • Maintains excellent relationships with clients through superior customer service.
    • Responsible for generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.
    • Responsible for big data / analytics services and Dashboard reporting to the business and stakeholders.

    Experience

    • Minimum of 12 years’ experience in Sales and Marketing with at least 5 years at a Senior Management level in Telecommunications or FMCG of a Blue Chip Company.
    • Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
    • Good knowledge of the business environment.
    • Good analytical and presentation skills

    Remuneration

    • The position attract competitive remuneration.

    go to method of application »

    Sales & Marketing Manager

    Ref: S&MM

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Develop sales strategies and approaches for various products and services.
    • Run through special promotions, sponsored events, etc.
    • Maintains excellent relationships with clients through superior customer service.
    • Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships.
    • Reinforce Brand Preference.

    Experience

    • Minimum of 10 years Sales experience in a multinational Company.
    • Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
    • Excellent written and verbal communication skills.

    Remuneration

    • The position attract competitive remuneration.

    go to method of application »

    Head, Regional Experience Centre

    Ref No: HREC

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Manages the day to day running of the Experience Center
    • Responsible for smooth service delivery, operation & maintenance and service management
    • Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships.

    Experience

    • Minimum of 12 years’ experience in managing and running an experience center or a retail outlet.
    • Good understanding of business in technology & sales understanding.

    Remuneration

    • The position attract competitive remuneration.

    go to method of application »

    Head, Service Delivery

    Ref: HSD

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Manage the service delivery team for Experience Centre & Innovations road map.
    • Responsible for smooth e-2-e (End to End) Service Delivery.
    • Handle all the escalations related to service delivery, internally & externally.
    • Manage partners and vendors to deliver on customer requirements.
    • Responsible for excellent service delivery.
    • Design and manage customer interaction to meet or exceed customer expectations.

    Experience

    • Minimum of 12 years in service delivery and customer service.in an experience center or a retail outlet.

    Remuneration

    • The position attract competitive remuneration.

    go to method of application »

    Service Delivery Manager

    Ref No: SDM

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Responsible for the regional e-2-e (End to End) Service Delivery.
    • Manage Partner and vendor to deliver on customer requirements.
    • Responsible for the good customer experience.
    • Should able to design and manage customer interaction to meet or exceed customer expectations.
    • Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
    • Support with basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
    • Manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security
    • Keeps Demo equipment operating by following operating instructions provided partners

    Experience

    • Minimum of 10 years’ experience as Service Delivery Manager (SDM).
    • Good experience of Partner management (internal & external), technological upgrade and upsell management in tandem with the Service manager
    • Excellent written and verbal communication skills.

    Remuneration

    • The position attract competitive remuneration.

    go to method of application »

    Head, Service Management

    Ref: HSM

    Details

    • We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The centers will bring the latest and greatest of ICT innovations that power the digital world to our customers.
    • The centers are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services, while showcasing the possibilities of what the future brings in the world of information and communications.
    • We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position above.

    Responsibilities

    • Manage the Service Management team for all Experience Centers.
    • Responsible for all SLAs ownership & their defense within the business.
    • Represent the customer interest into the Organization.
    • Responsible for the e2e (End – to -End) customer experience.
    • Responsible for the design and management of customer interaction to meet and exceed expectations.
    • Handle all the service issues escalations related to customers.

    Experience

    • Minimum of 12 years in service delivery and customer service.
    • Customer service, negotiating and influencing, analysis and decision-making, and management skills. Areas of knowledge: the business environment, product knowledge, and financial awareness
    • Good experience in e2e customer, technical upgrades and upsell management.

    Remuneration

    • The position attract competitive remuneration.

    Method of Application

    Interested and qualified candidates should e-mail their Resume, possibly with a scanned passport photograph to: experiencecentre.agents2020@gmail.com using the reference of the position as the subject of your mail.

     

    Interested and qualified? Go to Globacom on www.gloworld.com to apply

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