Job Openings at Rosabon Financial Services

Overview Of The Job

• The Growth Officer plays a critical role in shaping product success and market competitiveness.
• The position directly influences product portfolio performance, financial growth, and customer satisfaction while ensuring the organization remains responsive to evolving market dynamics.
• The role supports strategic decision-making and drives continuous improvement across products, channels, and customer experience.

Key Responsibilities
Market Strategy & Growth Execution:

• Develop and execute targeted market growth strategies aligned with business objectives and KPIs
• Identify and prioritize growth opportunities across markets, customer segments, and products
• Use data insights and market intelligence to optimize performance and decision-making
• Analyze competitor activity, industry trends, and customer behavior to inform strategy
• Define product positioning and differentiation strategies to improve market penetration
• Design and track performance metrics, refining strategies based on real-world feedback

Product Lifecycle Management:

• Oversee end-to-end product lifecycle from ideation to retirement
• Regularly update Product Requirement Documents (PRDs) based on market changes
• Implement testing and quality assurance processes for product readiness
• Develop and execute customer retention strategies to maximize product value

Market & Data Analytics:

• Analyze customer acquisition, retention, and revenue performance
• Identify growth gaps and opportunities using predictive and behavioral analytics
• Conduct market research to understand customer needs, pain points, and preferences
• Build competitive intelligence frameworks to monitor market shifts
• Provide actionable recommendations for product and marketing improvements

Stakeholder Collaboration:

• Collaborate with Sales, Operations, Marketing, and Product teams to drive growth initiatives
• Support offline sales channels with effective go-to-market strategies
• Gather and integrate feedback from sales and customers into product improvements
• Align marketing strategies with product goals to maximize engagement and adoption
• Improve operational efficiency through cross-functional collaboration

Channel Optimization:

• Develop and optimize product distribution and adoption channels
• Identify inefficiencies and improve existing channel performance
• Partner with external vendors and stakeholders to expand reach
• Ensure seamless integration of new channels into existing systems

Digital Growth & Product Enhancement:

• Drive product adoption through digital channels and user experience improvements
• Leverage customer insights to enhance digital engagement and accessibility
• Monitor digital performance metrics and optimize for growth outcomes

Compliance & Risk Management:

• Ensure all product and growth initiatives comply with regulatory requirements
• Collaborate with legal and compliance teams to mitigate risks
• Conduct regular compliance reviews and audits
• Adapt strategies in response to regulatory changes

Other Duties:

• Perform additional tasks as assigned by the Line Manager

Key Performance Indicators (KPIs)

• Market Growth Rate
• Revenue Growth
• Sales Revenue Increase
• Product Penetration Rate
• Customer Acquisition Cost (CAC)
• Customer Retention Rate
• Digital Channel Adoption Rate
• Process Improvement Metrics
• Forecast Accuracy
• Customer Satisfaction Score.

Qualifications & Requirements

• Bachelor’s degree in Finance, Business, Economics, or related field
• Experience in Growth Product Management is a must
• Strong analytical, strategic thinking, and problem-solving skills
• Deep curiosity about customer behavior and market dynamics
• Strong attention to detail with a data-driven mindset
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities and meet tight deadlines
• Familiarity with Agile methodologies is an advantage.

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Duties & Responsibilities

• Monitor the assigned accounts to ensure repayment and report on the status of each of the assigned accounts.
• Develop new plans to recover and collect owed money/outstanding debt.
• Ensure that any discrepancies with customer information are promptly resolved.
• Consistently and periodically update the database with customer information like new addresses, names, payback information.
• Utillize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts.
• In order to curb customer delinquency, the incumbent will be required to convince the customers to get back on their repayment schedule.
• They may also need to negotiate new payment schedules that can suit clients’ financial situations while satisfying the debt.
• Recovery Agents will be the staff responsible for going out to collect funds.
• They will employ the standard collections script and procedures.

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 1 - 4 years experience.

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Job Summary

• The Internal Auditor / Control Executive is responsible for improving our operations by introducing a systematic and disciplined approach to effective risk management, and control processes.
• The job requires thorough knowledge of accounting procedures, obtaining, analyzing and evaluating accounting documentation, reports, data, flowcharts etc.

Duties and Responsibilities

• Objectively review the organization's business processes
• Evaluate the efficacy of risk management processesin place.
• Make recommendations on how to improve internal controls.Identify loopholes and recommend risk mitigating measures.
• Review of petty cash.
• Protect against fraud and theft of the organization's asset.
• Call-over of postings by the collectionsteam to assess correctness, promptness and completeness.
• Call-over of ledger postings by the Accounts department to ensure correctness and adherence to accounting principles and guidelines.
• Periodic risk assessment of internal processesin order to identify loopholes and proffering appropriate solutions.
• Conduct investigationsinto identified and reported cases asrequired.
• Ensure and monitor compliance to internal and regulatory policies.
• Anticipate emerging risksthrough data and regular assessments.
• Other relevant roles as ordered by the Head of department and senior officers in the department.
• Carry out internal control tasks as assigned by the manager.

Qualifications / Requirements

• University Degree in Accounting or Finance.
• Proven work experience as an Internal Auditor / Control Officer.
• Advanced computer skills on MS Office, accounting software and databases
• ICAN/ACCA certification (or in view).