Job Openings at Rand Merchant Bank

Job Description

To deliver on predefined work objectives while gaining structured work experience in the business area

To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area

• Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
• Resolve customer dissatisfaction or complaints and take ownership of the problem
• Communicate with customers according to agreed standards
• Collect customer feedback to help improve customer service
• Ensure that product knowledge and advice is technically accurate
• Work with enhanced processes and procedures to maintain operational efficiencies
• Ensure that quality standards are adhered to
• Adheres to c policies and procedures
• Maintain accurate activity reports
• Investigate innovative ways to optimise processes
• Contribute to the alignment of business processes to customer service
• Advise line management on potential opportunities for process and system improvements
• Demonstrate the shared value of, I get better and better
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

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Job Description

To deliver on predefined work objectives while gaining structured work experience in the business area

To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area

• Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction
• Resolve customer dissatisfaction or complaints and take ownership of the problem
• Communicate with customers according to agreed standards
• Collect customer feedback to help improve customer service
• Ensure that product knowledge and advice is technically accurate
• Work with enhanced processes and procedures to maintain operational efficiencies
• Ensure that quality standards are adhered to
• Adheres to c policies and procedures
• Maintain accurate activity reports
• Investigate innovative ways to optimise processes
• Contribute to the alignment of business processes to customer service
• Advise line management on potential opportunities for process and system improvements
• Demonstrate the shared value of, I get better and better
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

go to method of application »

Job Description

To identify, initiate and execute transactional sales origination, cross-sell and client engagement to achieve transaction banking financial goals and secure primary banker status with clients in the C&I segment

• Formulate annual tactics for the area of accountability to enable enhanced revenue growth in collaboration with cross-functional teams and stakeholders to package the best solution
• Implement the sales strategy, and monitor the implementation thereof for the benefit of the area of accountability
• Understand key competitors, new technologies, sector dynamics and key macro environmental forces to analyse and identify sector-wide opportunities and challenges for transactional sales
• Understand the critical micro-environmental impacts and relationships i.e. client performance trends, client financial data, competitive positioning in the sector to identify relevant sales solution tactics
• Provide consistent, professional and superior delivery of sales and client management disciplines including pipeline ownership, RFP responses, pro-active proposals, presentations, call reports, lead generation, and implementation oversight and alignment to best practice standards and metrics
• Assess the effectiveness of sales tactics by measuring revenue target achievements, qualified leads, reduced sales cycles, and value creation for the client, managing projects to ensure successful deployment of origination and cross-sell initiatives
• Understand the organisational and Corporate Transactional Banking (TxB) objectives to ensure the alignment of sector transactional sales tactics, which includes a detailed understanding of transactional banking products and solutions
• Establish and maintain relationships with business partners to strengthen collaborative working relations to improve the effective and efficient execution of sector sales objectives in line with Transactional business requirements
• Understand the needs, demands, perceptions and banking behaviours
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximising service and/or product offerings and building relationships
• Ensure that the customer is at the centre of the business philosophy, operations and ideas
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stay abreast of relevant industry risk management best practices and legislative amendments and suggest ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Ensure and encourage adherence to an operational framework of policies and procedures
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions
• Be aware of, and responsive to local conditions
• Influence the development of appropriate organisational structures, capacity and delivery systems.
• Identify development needs and select effective solutions to address personal development gaps to facilitate self-improvement
• Participate in planned activities that are appropriate for own development, demonstrating a commitment to continuous personal improvement as a life-long learner
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement