Job Openings at Mwanga Limited

Job Description

• Provide technical assistance with computer hardware and software.
• Resolve issues for staff via phone, in person, or electronically.
• Perform hardware and software installations, configurations and updates as needed
• Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
• Execute maintenance upgrades.
• Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
• Resolve technical issues in a timely manner using available resources within the company.
• Ensure that each support issue and resolution is adequately documented.
• Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
• Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
• Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.

Requirements / Qualifications / Skills

• Minimum of B.Sc. / HND Qualification.
• 0 - 2 years’ experience in IT support role.
• Proficient use of Microsoft office.
• Previous experience in a debt recovery agency will be an added advantage.
• Must possess problem-solving skills
• Should be teachable and a fast learner.

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Salary: 70,000 basic (gross) + Commission on Recovery

Responsibilities

• Manages recovery of overdue loan.
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date.
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product.
• Responding to customer queries and escalating accordingly.
• Maintaining accurate, up-to-date customer account information.
• Reporting accurate customers feedback daily/weekly.

Preferred Requirements

• Qualification: ND/Interns.
• 0 - 2 years relevant work experience.
• Candidate must be within the age bracket 20 - 33 years
• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language.
• Performance driven, Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to details and strong Listening skills.
• Persuasive, sales/marketing and analytical skills will be an added advantage.
• Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs).