Job Openings at Moniepoint Inc. (Formerly TeamApt Inc.)

As a CRM Copywriter, you will be responsible for writing high-performing customer lifecycle communications that engage, educate, and retain Moniepoint users. You will collaborate closely with the CRM strategist, Head of CRM, and CRM Designers to develop messaging strategies for different audience segments and CRM platforms. This role will focus on enhancing engagement across all CRM touchpoints, ensuring that every message adds value and strengthens brand loyalty.

Responsibilities:

• Develop customer lifecycle messaging for onboarding, engagement, retention, and reactivation campaigns.
• Write compelling and targeted copy for CRM channels, including email, SMS, in-app messages, and push notifications.
• Craft transactional and automated messages that enhance the user experience.
• Tailor messaging for different customer personas and user segments.
• Collaborate with the Head of CRM to refine messaging strategies based on performance analytics.
• Continuously test subject lines, CTAs, and messaging structures to improve engagement and conversion rates.
• Analyze open rates, click-through rates, and customer response data to refine copy effectiveness.
• Stay updated on email deliverability best practices, spam filters, and mobile-friendly formatting.
• Ensure all messaging aligns with Moniepoint’s brand voice, tone, and personality.
• Balance creativity with clarity, ensuring messages are engaging, informative, and action-driven.
• Work closely with CRM, designers, product team, and customer support teams to align messaging with overall marketing goals.
• Provide copy direction for visual assets in CRM campaigns.

Requirements:

•  3+ years of experience in CRM copywriting, email marketing, or lifecycle marketing.
•  Growing portfolio showcasing email, SMS, and in-app messaging copy.
•  Proven ability to write engaging, conversion-driven copy for digital customer touchpoints.
•  Proficiency in CRM platforms
•  Ability to balance creativity with core information to drive messaging effectiveness.
•  Experience working in fintech, banking, or financial services will be considered a plus
•  Familiarity with SEO best practices for email content is an advantage

Key Soft Skills

• Creative & Strategic Thinker – Can craft engaging messaging that resonates with users.
• Insights-Driven Mindset – Uses results to refine copy and improve performance.
• Attention to Detail – Ensures CRM messages are clear, concise, and error-free.
• Collaboration & Adaptability – Works effectively across teams.
• Time Management & Multitasking – Can handle multiple campaigns and deadlines efficiently.

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As the Senior Art Director, you will be responsible for leading the visual identity and creative expression of brand campaigns, product communications, and multi-channel brand initiatives. You will report to the creative director, lead a team of designers and collaborate closely with the creative strategists, copywriters, social media managers and cross-functional teams to create compelling, high-quality work that resonates with consumers and drives brand impact.
This role requires a blend of conceptual thinking, hands-on design execution, leadership, and strategic vision to push the brand’s creative boundaries.

Responsibilities:

Creative Leadership & Concept Development

• Develop bold, innovative, distinct and high-impact visual concepts that immediately differentiates and sets apart Moniepoint
• Champion brand aesthetics and design excellence across all creative outputs.
• Collaborate with copywriters and content strategists to develop compelling, cohesive brand narratives

Multi-Channel Visual Execution

• Collaborate to refine motion graphics, animation, photography, and videography to enhance brand storytelling.
•  Oversee creative execution across digital, print, experiential, OOH and other specified platforms.
• Ensure consistency in brand identity, typography, color palettes, and visual language across all platforms.
• Translate consumer insights into visually engaging, customer-centric creative that enhances engagement and conversion.

Team Leadership & Mentorship

• Provide constructive feedback and visual/creative direction to elevate design quality and brand impact.
• Lead and mentor a team of graphic designers.
• Create an environment of collaboration, experimentation, and continuous improvement.
• Stay ahead of industry trends, competitor visuals, and emerging creative technologies to keep the brand at the forefront.

Production Oversight & Quality Control:

• Oversee design production processes, ensuring assets are optimized for different formats and channels.
• Collaborate with external vendors, and print houses to execute high-quality production.
• Ensure projects are delivered on time, within scope, and at the highest creative standard.

Requirements:

• 7+ years of experience in art direction, design, and visual storytelling (agency or in-house).
• Strong portfolio showcasing high-quality campaign work across digital, print, and motion graphics.
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects), Figma, Sketch, and other design tools.
• Deep understanding of typography, color theory, composition, and design principles.
• Leadership experience mentoring and directing designers.
• Experience in creative production workflows, print production, and digital asset management.
• Experience in directing photoshoots, video productions, and motion graphics projects.
• Motion graphics and 3D design experience is a welcome advantage
• Background in UX/UI and interactive design will be considered a plus but not mandatory

Key Soft Skills

• Detail-Oriented & Quality-Focused – Obsessed with perfect execution.
• Visionary Leadership – Able to push creative boundaries while ensuring brand consistency.
• Adaptable & Agile – Comfortable working in fast-paced environments.
• Collaboration-Driven – Works effectively with team mates and across departments

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The CX Research Team Lead will lead a dedicated research team focused on deeply understanding the unique experiences, motivations, and operational challenges of Moniepoint customers (particularly POS agents and business owners). This role is crucial for optimizing our personal and business banking products (including our agent network), enhancing their experience, and identifying opportunities to expand and improve financial services across communities.

Responsibilities:

• Strategic Research Leadership:
  • Translate strategic business objectives into focused research plans and projects for consumers, business owners and agency banking segments.
  • Oversee the full research cycle, from understanding onboarding processes to analyzing daily behavioural and operational flows and pain points.
  • Conduct competitor and market studies specific to agency banking, analyzing competitor agent network models, commission structures, and agent support mechanisms to identify best practices and competitive advantages.
• Research Operations & Data Management:
  • Manage the research repository for all customer insights, raw data, and finalized reports, ensuring proper organization, accessibility, and version control.
  • Oversee the recruitment, maintenance, and engagement of the research participants' panel, ensuring a diverse and readily available pool for research studies.
  • Maintain comprehensive findings on competitor agent offerings, commission rates, and network strategies, providing insights to optimize Moniepoint's agent value proposition.
• Team Management & Development:
  • Lead, mentor, and develop a team of Customer Experience Researchers, Research Analysts, and Customer Research Associates.
  • Prioritize research projects and allocate team resources effectively to support agent network growth and efficiency initiatives.
  • Assess the quality and practical applicability of research deliverables for the agency banking domain.
• Stakeholder Collaboration & Advocacy:
  • Collaborate closely with product teams, sales teams, operations, customer support, and regional teams to identify key research needs related to the agent network.
  • Be a passionate advocate for the customer's voice within Moniepoint, ensuring their unique perspective informs product and operational decisions.
  • Present actionable research findings and recommendations to stakeholders, highlighting opportunities to enhance agent productivity and satisfaction.
• Customer Understanding & Prioritization:
  • Lead the development and ongoing refinement of detailed personas and journey maps specific to our various customer segments.
  • Maintain a prioritized list of improvements to existing products, particularly agency banking tools and processes, and new features for agent platforms, based on qualitative feedback, NPS, CSAT, and agent complaint data.
• Feedback Integration:
  • Implement and manage continuous feedback mechanisms for both qualitative and quantitative insights.
  • Work with relevant teams to ensure NPS and CSAT feedback is translated into actionable improvements for the customer experience.
  • Close the feedback loop with customers, particularly those who complete feedback surveys (CSAT, NPS), communicating actions taken based on their input.

Requirements:

• Bachelor's degree in Social Sciences, Business, Marketing, Logistics, or a related field.
• 5+ years of experience in customer research, market research, operational research, field research, or a related insights role, with at least 2 years in a leadership or managerial capacity.
• Proven experience in conducting research within distributed networks, B2B2C models, or with field agents will make a candidate stand out.
• Strong understanding of agency banking operations, mobile money, and the financial inclusion landscape.
• Excellent communication skills, with the ability to connect with and understand diverse customer profiles and articulate their needs to internal teams.
• Demonstrated ability to manage complex research projects in a dynamic operational environment.

Preferred Qualifications and Experience

• Master's degree in a relevant field.
• Experience with ethnography or contextual inquiry in underserved or rural communities.
• Familiarity with agent management platforms and data analytics specific to agent networks.
• Experience working with large-scale survey data.

Key Performance Indicators (KPIs)

• Impact of research insights on customer experience, retention, and transaction volumes.
• Efficiency and quality of research project execution.
• Effectiveness of stakeholder collaboration and integration of insights.
• Contribution to improvements in agent NPS and CSAT scores.
• Team performance, growth, and operational effectiveness.
• Accuracy and completeness of persona-specific prioritized improvement lists.
• Organization and accessibility of the research repository and health of the participant panel.
• Accuracy and strategic value of competitor and market intelligence.
• Effectiveness in closing the feedback loop with customers and demonstrating impact of their feedback

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Telesales Agents at Moniepoint are critical to driving merchant activation, order frequency, and retention. You are the voice of the company to the customer, responsible for closing sales, following up on leads, order confirmation and building lasting merchant relationships through timely, persuasive, and professional communication.

What you will get to do:

Merchant Engagement & Follow-Up

• Call newly onboarded merchants to introduce moniepoint and guide their first order.
• Follow up with merchants who have not ordered within a week.
• Maintain a daily call cadence for repeat merchants, ensuring they are restocked on time.
• Receive and process merchant orders via phone with accuracy and speed.
• Upsell and cross-sell by recommending top-selling or complementary SKU.

Customer Relationship Management

• Build trust with merchants through consistent and helpful service.
• Maintain a warm and trustworthy tone that strengthens customer loyalty.
• Address objections, resolve minor complaints, and escalate unresolved complaints to relevant internal teams and track for closure.
• Record all merchant feedback and suggestions

Core Skills and Competencies:

• Excellent verbal communication, active listening and persuasive skill.
• Ability to identify customer needs, present solutions and close sales.
• Strong understanding of the products being sold.
• Ability to handle rejection and maintain a positive attitude.
• Ability to provide good customer service.
• Ability to prioritize leads, and meet deadlines
• Familiarity with CRM software and other sales tools.
• Highly motivated by performance-based rewards.

The person we are looking for:

• Experience: 1-3 years in telesales, retail sales or customer service
• Education: OND/HND/Bachelor’s degree
• Location: Lagos
• Language: Fluent in English and at least 1 local language (Yoruba, Igbo, Hausa, Pidgin)

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,annual bonus, plus other benefits.