Job Openings at MainOne Cable Nigeria

Department: Technical
Job Type: Permanent

Responsibilities

• The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting / fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes.

Other job responsibilities will include:

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Monitor MainOne’s network providing specific update, status and performance of all network components, capacity services etc.
• Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

• B.Sc / HND in Electrical / Electronic Engineering or related discipline.
• 2 - 3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Skill & Competencies:

• Ability to write and speak fluently in French is compulsory
• Skilled in Ubiquiti or Ceragon radio
• Strong analytical and problem solving skills
• Strong Knowledge of DWDM/OTN technology
• Excellent written and oral communications skills  
• Skilled in deploying Huawei OSN series equipment
• Strong knowledge of PtP/PtMP Microwave technologies
• Skilled in deploying knowledge of IP devices will be a plus
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools / instruments.

Demands of the Job

• Could be required to travel to support other MainOne Operations outside the country.
• The role is a shift based, the selected candidate will be required on work on weekends and public holidays depending on the allocated shift slot.

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Department: Technical
Job Type: Permanent

Responsibilities
The Facility Engineer will be responsible for the following functions:

• Good in Solution Designs and Execution
• Perform troubleshooting & Resolving Electrical / Electronics faults and other facilities items
• Provisioning of power and installation of AC & DC equipment.
• Prepare accurate daily, weekly and Monthly reports.
• Ensuring that safety and health standards at work are adhered to.
• Acts as the primary contact for all third party (facilities) related issues (emergencies and repairs).
• Maintenance of all MainOne and third party POP facilities as well as service coordination and service providers’ management.
• Ability to respond to Emergency/Call out to attend to power related issues on 3rd party Pops.
• Carry out regular assessment of POP facilities to determine items that are due for replacement or repair and initiate appropriate action.
• Follow up with 3rd Party Engineers (Transmission/OSP/IP) to resolve issues on sites.
• To provide a cover up for shift Engineers when need be.

Qualifications, Skills & Competencies

• B.Sc / HND in any relevant discipline.
• Minimum of +4 years in telecom facility operations & maintenance experience.
• Proficiency in the use of MS Office tools.
• Facilities management.
• Project management.
• Excellent people skills.
• Must be customer service oriented.
• Contract/vendor management skills
• Good interpersonal relationship.
• Excellent oral and written communication skills
• Proficiency in working with AC and DC power systems.
• Strong organizational skills with the ability to prioritize and multi-task.
• Good in Documentation and Processes
• Good in Solution Designs

Demands of the Job:

• Ability and willingness to work long hours and meet tight schedules.
• Ability to work with minimal supervision.
• Ability to work under pressure and ability to deal with stress.
• Willingness to take initiative and resolve problem.
• Ability to work with all levels of the organisation.
• Ability to be spontaneous and handle last minute tasks.
• Ability to work well independently within a fast paced, result oriented environment.
• Ability to pay attention to details.
• Creativity and Innovative Ideas.