NOC Support Engineer (French Speaking) at MainOne

Department: Technical
Job Type: Permanent

Responsibilities

• The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting / fault isolation, resolve where necessary and escalate to other levels for support in line with MainOne’s internal processes.

Other job responsibilities will include:

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Monitor MainOne’s network providing specific update, status and performance of all network components, capacity services etc.
• Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

• B.Sc / HND in Electrical / Electronic Engineering or related discipline.
• 2 - 3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Skill & Competencies:

• Ability to write and speak fluently in French is compulsory
• Skilled in Ubiquiti or Ceragon radio
• Strong analytical and problem solving skills
• Strong Knowledge of DWDM/OTN technology
• Excellent written and oral communications skills  
• Skilled in deploying Huawei OSN series equipment
• Strong knowledge of PtP/PtMP Microwave technologies
• Skilled in deploying knowledge of IP devices will be a plus
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools / instruments.

Demands of the Job

• Could be required to travel to support other MainOne Operations outside the country.
• The role is a shift based, the selected candidate will be required on work on weekends and public holidays depending on the allocated shift slot.