Job Openings at ICS Outsourcing

Qualification: HND

Experience: 0-2 years

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Qualification and Requirements:

• Minimum of HND in any course
• Effective communication skills: 
• Ability to effectively work with a team
• Problem solving skills.
• Interpersonal skills
• Ability to handle stress well
• Ability to listen and pay attention to details
• Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
• Possess a pleasant and clear speaking voice, coupled with a fluency in English
• He/she must be highly motivated
• He/she should be open minded and enthusiastic towards excellence
• Proficiency in all Microsoft Office programs (Word, Excel, Outlook).

Salary/Remuneration:
Salary very attractive with benefits.

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Industry: Financial Services

Category: Banking

Bank: Gtbank
Description

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.

Job Requirements

• We are looking for a candidate who fulfill these requirements:
• HND Upper Credit/Distinction in any field
• Must not be more than 27 years old
• Cash handling experience and on-the-job training may be required.
• Exceptional time management
• Communication and customer service skills.
• High level of accountability
• Efficiency and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Salary very attractive. (With Other Benefits)

Method of Application
Qualified and interested candidates who meets with the requirements can apply clicking the link to fill the form and submit their CV WITH THE PASSPORT PHOTO ON TOP SIDE OF THE CV.

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 Our client is currently in need of a Business Development Officer for immediate employment.

 LOCATION: Lekki Phase 1/ Ikate

JOB DESCRIPTION

• Development of new market segments to help drive the profitability of the company

• Generating /Closing new leads

• Picking calls, replying emails, gathering data

REQUIREMENTS AND QUALIFICATIONS

• BSC/HND in any related field with at least one professional certification

• Ability to drive a car will be a plus

• Good presentation skills

• Ability to work with little supervision

• Must have skills for developing proposals, proper documentation and very good with computers and MS office. 

Net Salary : 80K - 120K (Depending on experience)

HOW TO APPLY

Interested candidates should send their CV to nnesirosan@icsoutsourcing.com with “Business Development Officer” as the subject of the email.

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Our client, a financial institution, is currently in need of a Relationship Manager for immediate employment.

JOB DESCRIPTION

• Create and enforce plans that will help meet the needs of customers

• Build long-term relationships with clients and customers

• Work quickly to address and resolve customer issues

• Notify the sales team of new sales and cross-selling opportunities

• Become familiar with the competition to stay ahead of them

• Encourage high-sales and good customer service practices

• Help promote and maintain a positive company image

REQUIREMENTS AND QUALIFICATIONS

• BSC/BA in Business Administration, Marketing or any related field with at least one professional certification

• Mimimum of 3 years experience in a similar role within the banking industry

• Vast understanding of the banking industry

• Excellent communication and negotiation skills

• A customer-oriented attitude

• Background in customer service industry is a plus

• Must have skills for developing proposals, proper documentation and very good with computers and MS office. 

HOW TO APPLY

Interested candidates should send their CV to nnesirosan@icsoutsourcing.com with “Relationship Manager” as the subject of the email.