Job Openings at HR Aid

Job Overview

Will be responsible for liaising with the Company’s customers online and offline and shall be responsible for the Company’s communication and for creating content across all the media platforms of the Company including but not limited to email marketing, Instagram, Twitter, TikTok and the company’s Page.

Responsibilities and Duties

The Job responsibilities and duties shall include but not be limited to the following.

• He/she shall create marketing content for the Company’s social media platforms in accordance with the company’s marketing strategy.
• He/she shall update the company’s database and periodically send out newsletters and messages to all contacts listed therein.
• He/she shall prepare a monthly social media calendar at the beginning of every month to determine the marketing strategy/direction for the month.
• He/ She shall prepare graphic designs for the company’s media platforms in accordance with the social media Calendar.
• He/ She shall be responsible for monitoring and updating the company’s Page as and when required.

Qualifications

• Minimum HND/BSC
• Should have a flair for creative writing
• Should have good communication and good interpersonal skills
• 1- 2 years experience in digital marketing and/or customer service.
• Intermediate skills in digital marketing, social media management and graphic design.
• A good knowledge of photography will be an added advantage.

Salary: N120,000 – N150,000

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Job Overview

The Supervisor is responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees. He/she also creates schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.

Responsibilities and Duties

The Job responsibilities and duties shall include but not be limited to the following.

• Assign all sales representatives to their respective sections.
• Identify staffing challenges and communicate to the Operations Manager and HR
• Resolve staff disciplinary issues and escalate serious issues to the Business Operations manager and HR.
• Track daily purchases and ensure all purchases are recorded correctly.
• Resolve all customer queries and issues in the store.
• Liaise with the logistics team to deliver items purchased online.
• Ensure all transactions are processed in a timely, courteous, and efficient manner.
• Log all customer complaints in a complaint register.
• Collate feedback and discuss improvement areas with the Operations Manager
• Ensure customer service standards are met.
• He/she must ensure that everyone works together as a team to achieve the company’s goals and objectives.
• Other duties as directed by the Operational Manager.

Qualifications

• Minimum HND/BSc
• 3+ years’ experience working in retail space. Up to 2-year leadership experience
• Strong leadership skills
• Excellent communication and customer service skills
• Strong attention to detail
• Very personable, enthusiastic, positive, and approachable
• Self-motivated and results-driven
• Trustworthy and a person of integrity
• Ability to respect others and work well will people.
• Clear understanding of service and quality standards
• Good organizational skills and the ability to effectively prioritize tasks.
• Excellence in service delivery, focus on quality and attention to detail.
• Should have good communication and good interpersonal skills.

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Summary

In this position, you will be responsible for the overall management and operation of the business/establishment. Your focus will be on driving business growth, ensuring operational efficiency, recruiting, training, and guaranteeing client satisfaction.

Job Responsibilities

• Direct all business operations, ensuring the business runs smoothly and effectively.
• Develop and implement strategies aimed at promoting the brand and expanding the business.
• Conduct market research to stay updated on the latest trends in the beauty industry and adapt strategies accordingly.
• Regularly review financial information and adjust operational budgets to promote profitability.
• Implement, evaluate, and improve sales, marketing, and branding strategies.
• Ensure a positive, luxurious, and inviting environment for all clients.
• Recruit, hire, and onboard new staff members.
• Plan, organize, and oversee staff schedules.
• Evaluate staff performance and provide feedback, guidance, and on-the-job training to ensure maximum efficiency.
• Foster a harmonious and cooperative working environment.
• Develop and implement training programs for new hires and existing staff, ensuring they are up to date with the latest beauty trends and the brand services.
• Encourage and support staff development and education and identify opportunities for team members to further their skills and qualifications.
• Maintain high standards of customer service, ensuring all clients receive a premium, personalized experience.
• Handle and resolve any customer complaints or issues in a professional and timely manner.
• Develop and implement customer loyalty programs to retain existing clients and attract new ones.
• Ensure all operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
• Oversee the brand’s health and safety measures, ensuring all practices meet industry standards.
• Perform other tasks as assigned.

Qualifications

• Bachelor’s degree in business administration or relevant field
• Minimum of 5 years work experience as a Business Manager

Requirements

• Strong understanding of business strategies, financial reports, and market trends to ensure the business’s profitability and growth.
• Highly proficient in MS Office, CRM software, and other business management tools.
• Ability to manage multiple projects concurrently, with excellent organizational and time management skills.
• Experience in creating and implementing effective marketing and branding strategies.
• Exceptional leadership abilities, including the capacity to motivate, guide, and mentor a team.
• Excellent interpersonal and communication skills to interact effectively with staff, clients, and other stakeholders.
• Strong decision-making abilities, with the capacity to make sound judgments under pressure.
• Ability to troubleshoot issues and find effective solutions quickly and efficiently.
• Capability to adapt to changes and manage a fast-paced, dynamic work environment.
• A deep passion for the beauty industry and commitment to delivering quality services.
• A customer-oriented approach, with the aim of providing excellent customer service and building client relationships.
• A team player who values collaboration and encourages a positive, harmonious work environment.
• A proactive mindset, constantly looking for opportunities to improve the business and stay ahead of industry trends.
• Ability to remain positive and focused in a fast-paced environment, handling challenges with grace and resilience.