Supervisor (HOD) at HR Aid

Job Overview

The Supervisor is responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees. He/she also creates schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.

Responsibilities and Duties

The Job responsibilities and duties shall include but not be limited to the following.

• Assign all sales representatives to their respective sections.
• Identify staffing challenges and communicate to the Operations Manager and HR
• Resolve staff disciplinary issues and escalate serious issues to the Business Operations manager and HR.
• Track daily purchases and ensure all purchases are recorded correctly.
• Resolve all customer queries and issues in the store.
• Liaise with the logistics team to deliver items purchased online.
• Ensure all transactions are processed in a timely, courteous, and efficient manner.
• Log all customer complaints in a complaint register.
• Collate feedback and discuss improvement areas with the Operations Manager
• Ensure customer service standards are met.
• He/she must ensure that everyone works together as a team to achieve the company’s goals and objectives.
• Other duties as directed by the Operational Manager.

Qualifications

• Minimum HND/BSc
• 3+ years’ experience working in retail space. Up to 2-year leadership experience
• Strong leadership skills
• Excellent communication and customer service skills
• Strong attention to detail
• Very personable, enthusiastic, positive, and approachable
• Self-motivated and results-driven
• Trustworthy and a person of integrity
• Ability to respect others and work well will people.
• Clear understanding of service and quality standards
• Good organizational skills and the ability to effectively prioritize tasks.
• Excellence in service delivery, focus on quality and attention to detail.
• Should have good communication and good interpersonal skills.