Job Openings at Herbal Goodness

Role Summary

• We are seeking a detail-oriented and data-driven Inventory & Logistics Analyst to support inventory planning, fulfillment logistics, and quality assurance operations.
• This role is ideal for someone with strong analytical skills who can extract actionable insights from operational data. 
• The analyst will primarily focus on inventory and logistics reporting, but also provide meaningful support to the QA team in managing compliance-related data and documentation.

Key Responsibilities
Data Analysis & Reporting (40%):

• Analyze inventory trends, sales velocity, and forecasting accuracy
• Monitor stockouts, overstock, aging inventory, and replenishment timing
• Reconcile inventory data across platforms (Amazon, Shopify, internal systems)
• Provide routine reports on inventory KPIs, order accuracy, fulfillment rate, etc.
• Translate insights into improvement actions and recommendations

Inventory Management (25%):

• Track current inventory across warehouses, Amazon FBA, and 3PL partners
• Maintain SKU databases, stock thresholds, and reorder levels
• Collaborate with procurement to align stock availability with demand forecasts
• Support cycle counts and reconcile physical stock with system reports
• Help troubleshoot and resolve stock discrepancies or allocation issues

Logistics Coordination (15%):

• Coordinate inbound and outbound shipments with suppliers and 3PL partners
• Track shipping status, troubleshoot delivery delays, and update internal teams
• Assist with shipping documentation, labeling and documentation.
• Communicate with 3PLs and warehouses on packing, receiving, and dispatch

Quality Assurance (QA) Support (20%):

• Maintain QA logs (e.g. batch records, inspections, complaints, deviations)
• Track and report on quality trends: returns, defects, rejections, customer complaints
• Assist in documentation control, SOP updates, and audit preparation
• Collect and organize supporting documents such as COAs and supplier verifications
• Support compliance with GMP standards and 21 CFR Part 111 regulations
• Assist QA team with CAPA tracking and root-cause data gathering

Required Skills & Qualifications

• Bachelor’s Degree in Supply Chain, Business Analytics, Logistics, or related field
• 2-3 years of experience in data analysis, inventory planning, logistics, or QA roles
• Experience with e-commerce operations, 3PLs.
• Strong Excel/Google Sheets skills (pivot tables, formulas, charts, etc.)
• Analytical mindset with strong attention to detail
• Experience with inventory, fulfillment, or QA data in a supply-chain environment
• Effective communication skills, organized, and able to multitask

Why Herbal Goodness:

• You’ll play an instrumental role in a mission-driven company with a focus on holistic health and social impact.
• Flexible remote work with opportunities for growth, learning, and career advancement.

Compensation
TBD

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Role Overview

• The Omni-Channel Manager is responsible for driving seamless customer engagement and revenue growth across all digital and online sales channels.
• This role ensures the effective operation of ecommerce storefronts, alignment of digital sales strategies with marketing initiatives, and an optimized customer journey from browsing to post-purchase support.
• The ideal candidate will combine expertise in ecommerce management, data analysis, and cross-functional coordination to deliver a consistent, high-performing omni-channel experience.

Key Responsibilities
Ecommerce Storefront Management:

• Manage day-to-day operations of ecommerce platforms, ensuring accurate product presentation, pricing, and merchandising.
• Develop and implement strategies to improve site usability, conversion rates, and average order value.

Inventory & Supply Chain Coordination:

• Collaborate with the supply chain and inventory teams to maintain optimal stock levels for online sales.
• Proactively address potential stockouts or overstocks through forecasting and reporting.

Performance Analysis & Optimization:

• Track and analyze ecommerce KPIs such as conversion rates, traffic sources, bounce rates, cart abandonment, and customer acquisition costs.
• Generate actionable insights and implement optimization strategies to improve channel performance.

Customer Experience Oversight:

• Ensure a seamless digital experience across all touchpoints, including site navigation, mobile responsiveness, checkout flow, and post-purchase communication.
• Coordinate with the customer service team to ensure the timely resolution of e-commerce-related issues.

Marketing & Campaign Execution:

• Work closely with marketing to plan and execute promotional campaigns, product launches, and seasonal initiatives that support online revenue goals.
• Align digital content and promotional messaging across all channels.

Competitor & Market Analysis:

• Monitor competitor websites and pricing strategies to maintain strong market positioning.
• Recommend and implement adjustments to stay competitive in real-time.

Technology & Innovation:

• Identify and implement e-commerce tools or platforms to enhance functionality and improve customer experience.
• Stay current on emerging trends and technologies in digital commerce.

Qualifications & Requirements

• Bachelor’s Degree in Business, Marketing, E-commerce, or a related field.
• 5+ years of experience managing ecommerce operations or omnichannel retail strategies.
• Strong analytical skills with proficiency in tools such as Google Analytics, Shopify Analytics, or similar platforms.
• Experience with e-commerce platforms (e.g., Shopify) and CMS tools.
• Familiarity with digital marketing tactics and campaign performance metrics.
• Strong project management and organizational skills.
• Excellent communication and collaboration abilities across cross-functional teams.
• Ability to work in a fast-paced, data-driven environment and make decisions based on customer insights and sales performance.

Compensation
TBD