Job Openings at Food Concepts Plc

Job Purpose

• The Financial Analyst will provide analytical and financial analysis support for the various projects within the Group.

Core Responsibilities and Key Result Areas

Financial Analysis

• Support the financial analyst to analyze detailed financial information along with current and past trends in key performance indicators to provide accurate and timely financial and operational in-depth analysis.
• Support the financial analyst to drive margin improvement through accurate financial information and analysis.
• Assist the financial analyst to develop detailed financial, cashflow and forecasting models.
• Assist the financial analyst to conduct investment appraisals on capital projects using world class assessment tools such as NPV, IRR and ROI
• Develop margin sensitivity analysis across the Business
• Work closely with the financial analyst on any ad-hoc analysis required for management.
• Presentation and Excel Skills
• Develop insightful presentations and slides with data.
• Exceptional financial modelling and scenario analysis skills, with an expert understanding of Microsoft Excel and PowerPoint.

Key Performance Indicators

• Timely provision of the financial models necessary to support business strategies
• Timely provision of the analytical and analysis reports
• Timely preparation of the investment appraisal analysis

Requirements

• A good first degree in Accounting, Finance, Economics, or related discipline
• Minimum of 2-3 years’ experience in a similar role is required. Relevant professional certifications is an added advantage
• Energetic, eager to understand the business, action-oriented mind-set.
• Strong knowledge of and experience with reporting packages (Excel, Tableau, PowerBI
• Excellent communication skills both oral and written to work within multi-functional teams.
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Membership of the ACCA, ACA or any other related professional qualification is required.

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Conduct cost/benefit and other types of analyses
• Explain and defend recommendations to management and stakeholders

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Job Purpose

• As Customer Experience Manager you will be focused on ensuring that the customer journey across all touch points is constantly optimised to reduce customer pain.
• You will also lead and inspire a team of customer service associates, ensuring they deliver superior customer support in line with our customer-centric values.
• You will play a pivotal role in maintaining and enhancing customer relationships, resolving inquiries efficiently, and continually improving processes to exceed customer expectations.

Core Responsibilities and Key Result Areas

Strategy Development:

• Develop and implement a customer experience strategy aligned with the company's goals and brand values.
• Identify key touchpoints in the customer journey and formulate plans to enhance those interactions.

Customer Experience Enhancement:

• Collect and analyze customer feedback, reviews, surveys, and data to gain insights into customer preferences and pain points.
• Collaborate with multifunctional teams to translate insights into actionable improvements in products, services, and processes.
• Develop strategies to elevate the overall customer experience, ensuring that customers feel valued and heard.

Customer Support Operations:

• Oversee a team that deals with day-to-day customer support operations, managing inbound customer inquiries via various channels (phone, chat, email).
• Ensure timely and accurate resolution of customer issues, inquiries, and requests in alignment with inter-departmental service level agreements.

Escalation Management:

• Handle escalated customer issues and concerns, demonstrating a strong problem-solving mindset and empathy.
• Work with relevant teams to find swift resolutions to complex customer situations.

Data Analysis and Reporting:

• Analyze customer service metrics and trends data to identify areas for improvement.
• Provide regular reports and insights to leadership on customer experience and key performance indicators.

Quality Assurance:

• Monitor customer interactions to ensure adherence to quality and service standards.
• Provide training and guidance to associates to maintain consistent service quality.

Team Leadership and Management:

• Lead, mentor, and motivate a team of customer service associates, fostering a positive and collaborative work environment.
• Set clear expectations, provide ongoing coaching and feedback, and conduct performance evaluations.

Key Performance Indicators

• Achievement of Company Sales, EBITDA, GP, PAT targets
• Achievement of the Marketing Department’s budget/targets/objectives
• Achievement of Individual Personal Development Plans

Requirements

• Proven years of experience in customer service management or related roles, preferably in an e-commerce or technology-driven environment.
• Strong leadership skills with a track record of effectively managing and developing teams.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Analytical mindset with the ability to use data-driven insights for decision-making.
• Familiarity with customer service technologies and tools.
• Ability to adapt to fast-paced and rapidly changing environments.
• Passion for delivering exceptional customer experiences and a customer-centric approach.
• A good first degree in Marketing, Business and related field
• Possession of a Post graduate degree in Marketing/Business Administration or related degree is an added advantage
• Membership of the NIMC, APCN, AAN, or any other related professional qualification is required.
• Google Analytics IQ certification
• Minimum of 8 years of experience or at least 8 years of experience in marketing, digital marketing, or social media marketing with preferred knowledge in food service industry and QSR/fast casual dining.

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Recommends operational, strategic and financial decisions

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Job Purpose

• Eliminate / Reduce equipment, in Chicken Republic restaurants as assigned. Quick response to maintenance issues by the Restaurant Manager as set in process manual

Core Responsibilities and Key Result Areas

• Oversee PMP of key assets  (Generators 60kva and above)
• Ensure maintenance of water treatment plant
• Ensure maintenance of pumps
• Ensure relatively uninterrupted power supply in the depot
• Maintain and repair depot equipment and fittings
• Ensure rectification of electrical faults
• Plan and co-ordinate electrical repairs on machines and other equipment
• Provide information on electrical spare parts
• Provide Daily log of operations and activities of the department
• Keep depot fuel consumption records
• Preparation of weekly and monthly reports
• Maintain facility operations in the food and beverage factory
• Establish a preventative maintenance program in both plants and restaurants
• Maintain fleet of cars and other logistic equipment.
• Manage operations including supervision, purchasing and performed required Engineering

Key Performance Indicators

• Efficiency and Reduction of Downtime
• Maintenance budgets and costs
• Asset Lifecycle and Performance
• Maintenance Response Time
• Work order management
• Timely response to emergency maintenance

Knowledge & Competencies

• Knowledge of preventive  maintenance
• Knowledge of Predictive maintenance
• Knowledge of Cost Management & Control
• Knowledge of Downtime controls, analysis and corrective action
• Demonstrates Computers skills (spread sheets excel, word, Autocad)

Job Specifications

• A minimum of any technical training is required
• Possession of any technical professional qualification is an added advantage
• Minimum of 2 years’ experience in similar role

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Resolves staff/customer issues
• Drives sales performance in stores
• Plans own work schedule and work schedule of subordinates
• Assigns work to subordinates
• Monitor subordinates’ work performance
• Appraises/evaluates subordinates’ performance