Job Openings at Food Concepts Plc

Job Purpose

• To support and manage the administration of our Microsoft 365 environment. This involved user account provisioning, license management, platform configuration, security compliance, and general support of M365 services, ensuring seamless collaboration and productivity for all users across the organization and supporting procurement processes such as sending requests for quotations (RFQs)

Core Responsibilities and Key Result Areas

User Lifecycle Management

• Create, update, and deactivate user accounts in Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive). Manage user and group permissions in Microsoft Entra ID (formerly Azure AD).
• Handle employee onboarding and offboarding processes related to digital identity and access. Assign and reallocate licenses in line with business requirements.
• Platform Administration & Support
• Monitor and manage services via the Microsoft 365 Admin Center and Microsoft Entra ID portal. Administer policies and settings in Microsoft Teams, Exchange, OneDrive, and SharePoint Online.
• Provide Level 1 & 2 support to end users for M365-related issues (email access, Teams, document collaboration, etc.). Maintain and enforce naming conventions and standards in M365 environments.

Security & Compliance

• Implement and support multi-factor authentication (MFA), password policies, and conditional access rules. Collaborate with security team to ensure compliance with organizational security policies.
• Monitor audit logs and alerts from Microsoft Purview and Entra ID.

Monitoring & Reporting

• Track license utilization and provide reports on usage and cost optimization opportunities. Generate user activity and service usage reports for management insights.
• Assist with M365 service health monitoring and communicate planned/unplanned outages to users.

Documentation & Process

• Maintain up-to-date documentation of M365 configurations, user access processes, and troubleshooting procedures. Contribute to knowledge base articles and training guides for internal users.
• Assist in developing standard operating procedures (SOPs) for M365 operations.

Collaboration & Projects

• Participate in IT projects involving system upgrades, migrations, or policy rollouts.
• Collaborate with other IT team members and business units to ensure alignment of M365 capabilities with business needs.

IT Support & Operations:

• Provide first-level support for IT-related issues, escalating complex problems as needed.
• Assist in the preparation and dispatch of Requests for Quotations (RFQs) for IT equipment and services. Coordinate with vendors and suppliers to gather quotes and track procurement status.
• Support inventory management of IT assets and consumables

Other Duties:

• Support IT projects and initiatives as assigned.
• Stay current with emerging technologies and recommend improvements where applicable. Perform other related duties as the need arises.

Key Performance Indicators

• Timely and error-free user provisioning/deprovisioning.
• Minimal support ticket escalations related to M365 issues.
• License optimization and cost savings.
• Compliance with audit and security standards.
• High user satisfaction score from M365 support tickets.

Knowledge Requirements

• Technical and Functional Knowledge
• Hands-on experience with Microsoft 365 Admin Center and Entra ID (Azure AD).
• Proficiency with Exchange Online, Teams, SharePoint Online, and OneDrive.
• Basic understanding of Microsoft Purview compliance tools.
• Familiarity with PowerShell scripting (basic to intermediate) for administrative tasks is an advantage.
• Soft skills
• Strong organizational and problem-solving skills.
• Clear written and verbal communication.
• Ability to work independently and as part of a team.
• Strong attention to detail and documentation habits

Job Specifications

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or related field.

Certifications (Preferred):

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
• CompTIA A+ or equivalent
• Minimum of 2-3 years in similar role

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Job Purpose

• To build, maintain, support and administer infrastructure for vending/POS/ERP and identifying end-user requirements. Keeping data secure by managing access, privileges and information within the system.

Core Responsibilities and Key Result Areas

Support Systems

• Support Restaurant managers work with other management staff to determine and implement specific technical needs and priorities of the organization
• Direct staff, determine necessary technology advances and educate staff on the use of software /hardware systems in the organization's day-to-day operations
• Monitor systems to detect deficiencies, and recommend changes and solutions
• Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
• Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
• Basic database management skills
• Understanding of different POS hardware/terminals
• repairing equipment and replacing parts
• planning and undertaking scheduled maintenance upgrades
• Ability to manage AD users and object preferably windows server 2008r2

IT Operations

• Challenge others when the values are not demonstrate. Develop, Train and give feedback to subordinates where applicable.
• Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
• Share information, knowledge and experience freely with others
• Fully understand the set-up and operations of all Enterprise Solutions acquired and used by Food Concepts Plc
• Provide first level support to all users within the agreed timeframe
• Execute system control functions as requested by (and on behalf of) business owners
• Support Business Managers when they train their new staff on the use of the use of the system, by providing required intellectual assistance, software, hardware and/or training materials
• Update all relevant documentation (including Process Manuals, Training Manuals, Policy Documents, Configuration documents etc) required for the effective use of all enterprise solutions
• Prepare for and support the implementation of new enterprise solutions and/or the addition of new modules of existing enterprise solutions
• Ensure store wide reporting
• Key Performance Indicators
• IT System uptime/downtime
• Mean Time Between Faults
• Mean Time to Resolve
• Number of system breaches due to virus attacks and or breaches
• Network Uptime/downtime

Knowledge & Competencies

• ERP – Oracle, Micros
• IRP software

Job Specifications

• -Minimum of university degree or HND in Computer Science, Information Technology or related discipline
• Possession of any relevant IT certification
• Minimum of 3 years relevant experience.

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Job Purpose

• The Training Administration Manager is responsible for the efficient and effective management of all administrative aspects of training programs across the Brand. This role plays a crucial part in supporting training delivery, tracking employee development, maintaining records, and ensuring compliance with operational standards. The ideal candidate will manage logistics, coordinate schedules, and liaise with internal teams to align training initiatives with organizational goals.

Core Responsibilities and Key Result Areas

Training Coordination & Scheduling

• Develop and manage the annual training calendar, coordinating with trainers, operations & support office to schedule and execute programs.
• Oversee logistical arrangements for training sessions, including venue bookings, setup, and resource allocation.
• Collaborate with HR to ensure onboarding and continuous training for all new hires and existing staff, aligning with business goals.

Training Administration & Reporting

• Maintain and update training records in Learning Management Systems (LMS), physical and other platforms, ensuring accuracy and timeliness.
• Compile reports on training attendance, completion rates, certification, and performance metrics.
• Conduct evaluations to assess program effectiveness, track ROI, and support continuous improvement.

Resource & Budget Management

• Plan, monitor, and report on training budget, tracking expenses related to materials, venues, and instructor fees.
• Oversee the procurement, organization, and distribution of training materials, manuals, and equipment.
• Ensure adherence to budgetary constraints and make cost-effective decisions regarding resources.

Compliance & Quality Assurance

• Ensure all training materials and content comply with company standards, industry regulations, and legal requirements.
• Work with Regional Training Managers and subject matter experts to keep training materials relevant, updated, and standardized across Brands.
• Conduct periodic audits of training programs and materials, recommending improvements to optimize training delivery.

Stakeholder Engagement

• Liaise with Operations, HR, and other departments to ensure alignment with organizational priorities.
• Coordinate with external training providers, consultants, and industry bodies as needed e.g. ITF
• Full accountability for managing all aspects of Industrial Training Fund (ITF) compliance, including timely submissions, accurate documentation, and ensuring that all training initiatives align with ITF regulations to maximize organizational benefits.
• Provide regular updates to senior management on training activities, employee progress, and areas for development.

Team Leadership & Development

• Lead, mentor, and develop the Training Administration team e.g. Interns to provide guidance and support to enhance their performance.
• Facilitate training for the administration team to ensure understanding of LMS, reporting processes, and compliance requirements.
• Foster a collaborative and efficient team culture aligned with the Brands values and objectives.

Key Performance Indicators

• Training schedule Adherence, Attendance & Completion Rates
• Learning Management system (LMS) proficiency
• Accuracy of Training Records
• Ability to Facilitate Training
• Compliance with Standards

Knowledge Requirements

• Knowledge of Learning Management System
• Knowledge of Training Program Development & Delivery
• Budgeting & Financial Acumen
• Knowledge of Data Analytics & Reporting using Power BI

Job Specifications

• A bachelor’s degree in business administration, Human Resources, Education, or a related field.
• Professional certifications in Training, HR, or Project Management are advantageous
• Minimum of 3-4 years in training administration, learning and development, or human resources experience or similar role

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Key Responsibilities:

• Ensure and monitor store compliance to Company policies, procedures and systems
• Report variance and ensure proper follow up
• Monitor the implementation of internal audit recommendations to ensure the satisfactory resolution of identified significant issues
• Conduct OSC – Operations Standard Compliance on stores to ensure compliance to store standards
• Ensure follow up on gaps identified and communicate to Line Manager
• Undertake and report on the value for money that the company obtains in all its activities with special regard to economy, efficiency and effectiveness
• Proactively identify trends and issues from audit findings and formulate recommendations for improving internal controls and addressing identified weaknesses/gaps across all locations/markets in which the company operates
• Review and report on the accuracy, timeliness and relevance of the financial and other information provided to management for decision making
• Monitor the implementation of internal audit recommendations to ensure the satisfactory resolution of identified significant issues
• Report on stores compliance to standards
• Develop and maintain the company’s Quality Management system, ensuring full compliance with its guidelines and a consolidated uniform approach across the company
• Assist management in the identification of business improvement opportunities in line with the recommendations of the Quality Policy and provide required assistance in managing projects which are spin-offs of such exercises

Key Performance Indicators:

• No. of store compliance
• No. of variance/breaches
• No. of fraud cases
• No. of repeat occurrences of Control breaches
• All other Performance Indicators will be based on performance against agreed objectives

Skills, Competencies and Requirements:

Functional Competencies/Requirements:

• Good knowledge of computerized accounting and auditing record keeping systems
• An ability to maintain current knowledge of developments related to business matters of interest to internal audit, particularly legislation changes and developments as they affect the Food Industry, and new auditing techniques and practices
• Fundamentals of Accounting

General Management Competencies/Requirements:

• Strong Analytical
• Problem solving skills
• Strong Time Management & Multi-tasking skills
• Ability to plan, schedule and coordinate effectively

Educational Qualifications/Experience:

• Minimum of university degree or its equivalent in related discipline
• Minimum of 2 years working experience
   
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• Desired Personal Attributes:
• Integrity
• Proactive self-starter
• Results Orientation
• Strategic Thought Process and Follow through
• Assertiveness & tenacity
• Strong cerebral capacity
• Ability to work with all levels of management, build partnerships and teams
• Highly organized and significant ability to multi-task effectively
• Ability to cope with and work under pressure

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Job Purpose

• The Associate will be directly responsible for strict compliance with Quality, environmental, Health and Safety, and regulatory matters support in the bakery

Core Responsibilities and Key Result Areas

• Ensure strict adherence to statutory and regulatory requirements at the production area (Bakery).
• Oversee Shift continuity and ensure non-conforming products are not released for sales or consumption.
• Ensure adherence to all the safety and environmental regulations within and around the production area (Bakery)
• Ensure discipline in compliance with safety requirements, for example: wearing uniform, use of proper tools, and ensuring that all safety requirements are met.
• Ensure effective co-ordination with all the sections within the department, for effective service to other departments/divisions/units
• Ensure good housekeeping and cleanliness in the area of control at all times
• Ensure calibration of all the measuring and weighing equipment under direct control of the supply chain division are carried out regularly
• Ensure strict compliance with stock management processes (FIFO and FEFO).
• To review the required reports for example: daily, weekly, monthly or any periodic reports from subordinate and submit to the superior.
• Always ensure strict conformity to cGMP and GHP
• Develop a measurable standard for assigned materials and processes
• Ensure conformity of all raw materials and packaging materials to specification before usage at the production shop floor
• Ensure strict compliance to FC process standards, such as Operations Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for use/dispatch
• Approve all finished products after confirming specifications and conducting required tests
• Report any non-conformity beyond his competence to the superior without assumption
• Ensure effective coordination and discipline in the section within the department under supervision by enforcing the use of required PPE
• Ensure strict compliance with FC process standards, such as Operation Alert, SIC (Short Interval Control), and carry out on the spot checks on processes and materials before clearance for dispatch
• Verify proper record keeping of all monitoring documents such as SIC and temperature/humidity monitoring charts 
• Write daily required reports, for example, daily, weekly, monthly or any periodic reports and submit to the appropriate authority and maintain all operations and assigned technical documents.
• Whenever required, he/she will cater for regulatory activities with the government agencies
• Ensure strict adherence to statutory and regulatory requirements
• Ensure strict adherence to the requirements of the ISO 22000, 9001, 14001 and 45000 as well as other company adopted quality/operation management system
• The staff is duty bound to maintain confidentiality of all technical information or documentation at his disposal.

Key Performance Indicators

• Efficiency Indicator – Increased Productivity and reduced waste
• Impact Indicator – Rate of Customer satisfaction and loyalty
• Effectiveness Indicator - Rate of Quality and Value delivered to customers
• Customer service Indicator – Reduced Customer complaints
• Safety Indicator – Quality/Safety

Knowledge Requirements

• Knowledge of food operations
• Knowledge of current Good Hygiene practice
• Knowledge of relevant regulatory standards and requirements
• Knowledge of Quality Assurance policies and procedures and Safety – Food, Fire, Occupational Health and Environment
• Knowledge of tools, methods and concepts of quality assurance
• Knowledge of data analysis tools and statistical analysis

Job Specifications

• A minimum of a Bachelor’s degree in Natural/Physical science or Manufacturing management is required.
• Possession of any relevant certification such as Six Sigma, Quality Engineer or Quality Auditor is essential
• Minimum of 3 - 4 years’ experience in similar role

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Job Purpose

• To develop, implement and manage effective, best-in-class systems for the effective management of supplier relationships and interfaces with Food Concepts.

Core Responsibilities and Key Result Areas

Procurement Operations

• Negotiate with external vendors to secure advantageous terms
• Plan and approve the ordering of necessary goods and services
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company
• Prepare purchasing reports for all the agreements they have with suppliers and vendors
• Prepare plans for the purchase of equipment, services, and supplies.
• Follow and enforce the company's procurement policies and procedures.
• Manage inventories and maintaining accurate purchase and pricing records.
• Maintain and update supplier information such as qualifications, delivery times, product ranges, etc.
• Maintain good supplier relations and negotiating contracts.
• Research and evaluate prospective suppliers.

Risk and Cost Management

• Perform risk management for supply contract
• Examine and test existing contracts
• Ensure clear audit trail, process transparency and clarity of roles of individual parties in the Procurement process

Key Performance Indicators

• Quality of business suppliers
• Procurement turnaround time
• Quality of goods/services procured
• Quality of risk management/prevention of risk exposure in the procurement process

Knowledge Requirements

• Knowledge of Inventory Management
• Knowledge of Cost management
• Knowledge of applicable legislations, as well as policies and procedures
• Demonstrates expertise in Procurement management

Job Specifications

• A good first degree in social/management/physical sciences
• Membership of the CIPS, CILS, CILCS, CISCOM, Lean Six Sigma or any other related professional qualification is an added advantage
• Minimum of 2 years’ experience in a similar role, especially in the QSR/Food Industry sector