IT SaaS Associate at Food Concepts Plc

Job Purpose

• To support and manage the administration of our Microsoft 365 environment. This involved user account provisioning, license management, platform configuration, security compliance, and general support of M365 services, ensuring seamless collaboration and productivity for all users across the organization and supporting procurement processes such as sending requests for quotations (RFQs)

Core Responsibilities and Key Result Areas

User Lifecycle Management

• Create, update, and deactivate user accounts in Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive). Manage user and group permissions in Microsoft Entra ID (formerly Azure AD).
• Handle employee onboarding and offboarding processes related to digital identity and access. Assign and reallocate licenses in line with business requirements.
• Platform Administration & Support
• Monitor and manage services via the Microsoft 365 Admin Center and Microsoft Entra ID portal. Administer policies and settings in Microsoft Teams, Exchange, OneDrive, and SharePoint Online.
• Provide Level 1 & 2 support to end users for M365-related issues (email access, Teams, document collaboration, etc.). Maintain and enforce naming conventions and standards in M365 environments.

Security & Compliance

• Implement and support multi-factor authentication (MFA), password policies, and conditional access rules. Collaborate with security team to ensure compliance with organizational security policies.
• Monitor audit logs and alerts from Microsoft Purview and Entra ID.

Monitoring & Reporting

• Track license utilization and provide reports on usage and cost optimization opportunities. Generate user activity and service usage reports for management insights.
• Assist with M365 service health monitoring and communicate planned/unplanned outages to users.

Documentation & Process

• Maintain up-to-date documentation of M365 configurations, user access processes, and troubleshooting procedures. Contribute to knowledge base articles and training guides for internal users.
• Assist in developing standard operating procedures (SOPs) for M365 operations.

Collaboration & Projects

• Participate in IT projects involving system upgrades, migrations, or policy rollouts.
• Collaborate with other IT team members and business units to ensure alignment of M365 capabilities with business needs.

IT Support & Operations:

• Provide first-level support for IT-related issues, escalating complex problems as needed.
• Assist in the preparation and dispatch of Requests for Quotations (RFQs) for IT equipment and services. Coordinate with vendors and suppliers to gather quotes and track procurement status.
• Support inventory management of IT assets and consumables

Other Duties:

• Support IT projects and initiatives as assigned.
• Stay current with emerging technologies and recommend improvements where applicable. Perform other related duties as the need arises.

Key Performance Indicators

• Timely and error-free user provisioning/deprovisioning.
• Minimal support ticket escalations related to M365 issues.
• License optimization and cost savings.
• Compliance with audit and security standards.
• High user satisfaction score from M365 support tickets.

Knowledge Requirements

• Technical and Functional Knowledge
• Hands-on experience with Microsoft 365 Admin Center and Entra ID (Azure AD).
• Proficiency with Exchange Online, Teams, SharePoint Online, and OneDrive.
• Basic understanding of Microsoft Purview compliance tools.
• Familiarity with PowerShell scripting (basic to intermediate) for administrative tasks is an advantage.
• Soft skills
• Strong organizational and problem-solving skills.
• Clear written and verbal communication.
• Ability to work independently and as part of a team.
• Strong attention to detail and documentation habits

Job Specifications

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or related field.

Certifications (Preferred):

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
• CompTIA A+ or equivalent
• Minimum of 2-3 years in similar role