Job Openings at FMR AGENCY

Job Summary

• The Shop Floor Attendant is responsible for maintaining order and cleanliness on the shop floor, assisting customers, restocking shelves, and ensuring an excellent shopping experience.
• The role involves being attentive to customers’ needs and supporting smooth store operations.

Key Responsibilities

• Greet and assist customers courteously on the shop floor.
• Restock shelves and arrange products neatly and correctly.
• Monitor product levels and report low stock or damages.
• Maintain cleanliness and tidiness of shelves, aisles, and display areas.
• Assist in inventory counts and tagging of products.
• Respond to customer inquiries or direct them to the appropriate department.
• Ensure that products are correctly labeled with price tags or barcodes.
• Report any suspicious activity or shoplifting incidents.
• Follow all company procedures regarding safety and hygiene.

Requirements

• Minimum of SSCE or equivalent.
• Previous experience in retail or customer service is an advantage.
• Strong attention to detail and good organizational skills.
• Polite, approachable, and customer-focused.
• Ability to stand for extended periods and carry out physical tasks.
• Basic knowledge of product handling and store layout.

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Job Summary

• We are looking for an experienced driver in their gas plant to help convey some refilled cylinders to customers within the area .

Key Responsibilities

• Transporting materials, equipment, and products to and from the gas plant site safely and efficiently
• Conducting vehicle maintenance checks and arranging for repairs when needed
• Following optimal routes to ensure timely arrivals
• Keeping accurate records of mileage, fuel consumption, and maintenance
• Adhering to road safety regulations and company policies
• Maintaining cleanliness and orderliness of company vehicles

Requirements

• Minimum of Secondary School Certificate (SSCE) or equivalent
• At least 3-5 years of driving experience
• Ability to operate vehicles safely and efficiently
• Knowledge of road safety regulations and company policies
• Good communication and customer service skills
• Full knowledge on the island areas.

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About the Role

• We are hiring a Customer Service Lead to manage all aspects of guest interactions and team supervision.
• This role requires a friendly, proactive, and detail-oriented professional who can ensure a smooth dining experience for every guest while leading a small team of service staff.

Key Responsibilties

• Oversee daily front-of-house customer service operations and coordinate service staff.
• Serve as the first point of contact for customer inquiries, complaints, and feedback online and in-person.
• Monitor customer satisfaction and resolve any service issues promptly and professionally.
• Implement and maintain customer service standards and procedures.
• Provide on-the-spot coaching and support to junior customer service reps.
• Maintain reservation logs and ensure effective table turnaround during peak periods.
• Collaborate with kitchen and operations teams to ensure a seamless service experience.
• Generate weekly reports on customer feedback, issue trends, and service improvements.

Requirements
Education:

• HND / BSc Degree in any discipline; Hospitality or Communication-related fields preferred.

Experience & Skills:

• Minimum of 2 years experience in customer service, preferably in the restaurant, hospitality, or retail sector.
• Strong interpersonal and communication skills.
• Ability to lead a team with confidence and maintain professionalism under pressure.
• Familiarity with POS systems and basic order-taking software.
• Strong conflict-resolution and problem-solving skills.
• Passionate about customer satisfaction and service excellence.

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Job Summary

• The Warehouse Coordinator oversees the day-to-day operations of the warehouse, ensuring accurate inventory management, timely order fulfillment, and adherence to safety standards. This role supports efficient receiving, storing, and dispatching of goods.

Key Responsibilities

• Coordinate and monitor daily warehouse activities including receiving, storing, and dispatching of goods.
• Supervise warehouse staff and assign tasks to ensure smooth workflow.
• Maintain accurate records of inventory and ensure proper documentation.
• Ensure timely and correct fulfillment of orders and deliveries.
• Monitor warehouse equipment and report maintenance or repair needs.
• Implement and enforce safety and cleanliness standards within the warehouse.
• Conduct regular inventory counts and reconcile discrepancies.
• Liaise with suppliers, logistics companies, and internal departments as needed.
• Assist in the development and improvement of warehouse procedures and policies.
• Prepare reports on warehouse performance, stock levels, and operations.

Requirements

• Candidates should possess an OND / HND / Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Proven experience in warehouse operations or logistics coordination.
• Strong organizational and leadership skills.
• Proficiency in inventory management software and Microsoft Office Suite.
• Good communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Knowledge of warehouse health and safety standards.

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Job Summary

• FMR Agency is looking for a Gas Attendant to be responsible for home deliveries, with the company's delivery van for disbursement to customers.

Key Responsibilities

• Refill gas cylinder.
• Handle customer transactions, including cash and card payments.
• Maintain a clean and safe working environment, including fuel pumps and surrounding areas.
• Provide excellent customer service, responding to customer inquiries and resolving issues.
• Monitor and manage inventory levels, including fuel and store products.

Requirements

• OND / HND.
• Previous experience in customer service or retail is an asset.
• Ability to operate a point-of-sale system(P.O.S).
• Ability to work in a fast-paced environment.
• Excellent communication and customer service skills.
• Basic math skills for handling transactions accurately.
• Ability to stand for long periods and lift moderate weights.
• Work outdoors in varying weather condition.